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STILL unable to get LTE setup with AT&T

smile1fish

smile1fish

macrumors member
Original poster
Sep 23, 2017
56
25
I got my Series 3 with LTE on Friday. I am on a Unlimited Plus plan with AT&T. I talked to a really nice girl on Saturday at AT&T, and she double checked all the inputs on their end, and said all was correct. She said she would call me back today, because they were having issues with the system being overloaded. I still haven't heard from her.

I am finally getting to the screen on my Apple Watch app on my iPhone, where it lets me log into AT&T, and then it takes me to the "activate your device" screen, where it lists my current data plan and also says I will be charged $10 additional per month. IT DOESN'T go past this point. I've tried turning power off and on on both devices to no avail.

Can someone give me some insight into what my next step should be?

Thank you!!!!
 
smile1fish said:
I got my Series 3 with LTE on Friday. I am on a Unlimited Plus plan with AT&T. I talked to a really nice girl on Saturday at AT&T, and she double checked all the inputs on their end, and said all was correct. She said she would call me back today, because they were having issues with the system being overloaded. I still haven't heard from her.

I am finally getting to the screen on my Apple Watch app on my iPhone, where it lets me log into AT&T, and then it takes me to the "activate your device" screen, where it lists my current data plan and also says I will be charged $10 additional per month. IT DOESN'T go past this point. I've tried turning power off and on on both devices to no avail.

Can someone give me some insight into what my next step should be?

Thank you!!!!
Click to expand...
Your are there, all you have to do at the bottom of that screen is accept the plan ($10). You might have to scroll down to see the acceptance button......
 
smile1fish said:
I am finally getting to the screen on my Apple Watch app on my iPhone, where it lets me log into AT&T, and then it takes me to the "activate your device" screen, where it lists my current data plan and also says I will be charged $10 additional per month. IT DOESN'T go past this point. I've tried turning power off and on on both devices to no avail.

Can someone give me some insight into what my next step should be?

Thank you!!!!
Click to expand...

I am having the exact same problem. No solution after spending hours with AT&T support.
[doublepost=1506445932][/doublepost]
lenard said:
Your are there, all you have to do at the bottom of that screen is accept the plan ($10). You might have to scroll down to see the acceptance button......
Click to expand...

There is only a Continue button and it does nothing. It eventually times out and returns to the Cellular screen with the Set Up Cellular option. Tap that and get in a loop.
 
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lenard said:
Your are there, all you have to do at the bottom of that screen is accept the plan ($10). You might have to scroll down to see the acceptance button......
Click to expand...

Thank you for responding! I am pressing the continue button at the bottom of that screen, but it doesn’t do anything.
[doublepost=1506446967][/doublepost]Exactly.
 
smile1fish said:
Thank you for responding! I am pressing the continue button at the bottom of that screen, but it doesn’t do anything.
[doublepost=1506446967][/doublepost]Exactly.
Click to expand...

I would just keep trying....at&t computers have been running slow for 4 days now, it took me 2 days for me
to get the cellular working....
 
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lenard said:
I would just keep trying....at&t computers have been running slow for 4 days now, it took me 2 days for me
to get the cellular working....
Click to expand...

That’s probably good advice :) , thanks. I was just hoping for a magical answer lol
 
I had the same issue and AT&T rep was clueless. It was a wasted call. I found this post below and I followed the instructions in the link. I was on the phone with a rep for 30 minutes that knew who to do this and he got it working. Key step is you must log into the website per the instructions about halfway down to finish the NumberSync.

https://forums.macrumors.com/threads/at-t-business-plan-success-tips.2071234/
 
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Both mine I set up setup activated fine from th first time ... it could just be your specific plan, doubt it’s a server problem.
 
bgro said:
Is AT&T giving 3 months free for watch $10 data?
Click to expand...

Sort of free: $55 Bill Credit: Account and service on your line must remain active to get up to two credits ($30 service + $25 activation) w/in 3 bills. No activation credit if already waived. Offer Limits: Max. of 1 activation credit/waiver per device. One credit offer per eligible Apple Watch Series 3 activation. May not be combinable with other offers, discounts, or credits.

Dave
 
Took me about four tries to activate my watch on AT&T today. Unsure of reason for their issue, but eventually it worked from the phone/watch. Mobileshare plan
 
dave006 said:
Sort of free: $55 Bill Credit: Account and service on your line must remain active to get up to two credits ($30 service + $25 activation) w/in 3 bills. No activation credit if already waived. Offer Limits: Max. of 1 activation credit/waiver per device. One credit offer per eligible Apple Watch Series 3 activation. May not be combinable with other offers, discounts, or credits.

Dave
Click to expand...
thanks..didn’t even realize there was an activation fee. Just picked up my Nike + cellular I’ll report back how my setup with att goes
 
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