STILL unable to get LTE setup with AT&T

Discussion in 'Apple Watch' started by smile1fish, Sep 26, 2017.

  1. smile1fish macrumors member

    smile1fish

    Joined:
    Sep 23, 2017
    #1
    I got my Series 3 with LTE on Friday. I am on a Unlimited Plus plan with AT&T. I talked to a really nice girl on Saturday at AT&T, and she double checked all the inputs on their end, and said all was correct. She said she would call me back today, because they were having issues with the system being overloaded. I still haven't heard from her.

    I am finally getting to the screen on my Apple Watch app on my iPhone, where it lets me log into AT&T, and then it takes me to the "activate your device" screen, where it lists my current data plan and also says I will be charged $10 additional per month. IT DOESN'T go past this point. I've tried turning power off and on on both devices to no avail.

    Can someone give me some insight into what my next step should be?

    Thank you!!!!
     
  2. lenard macrumors 6502

    Joined:
    Oct 10, 2007
    Location:
    Raleigh NC
    #2
    Your are there, all you have to do at the bottom of that screen is accept the plan ($10). You might have to scroll down to see the acceptance button......
     
  3. Bill Aaron macrumors newbie

    Joined:
    Sep 26, 2017
    #3
    I am having the exact same problem. No solution after spending hours with AT&T support.
    --- Post Merged, Sep 26, 2017 ---
    There is only a Continue button and it does nothing. It eventually times out and returns to the Cellular screen with the Set Up Cellular option. Tap that and get in a loop.
     
  4. smile1fish thread starter macrumors member

    smile1fish

    Joined:
    Sep 23, 2017
    #4
    Thank you for responding! I am pressing the continue button at the bottom of that screen, but it doesn’t do anything.
    --- Post Merged, Sep 26, 2017 ---
    Exactly.
     
  5. lenard macrumors 6502

    Joined:
    Oct 10, 2007
    Location:
    Raleigh NC
    #5
    I would just keep trying....at&t computers have been running slow for 4 days now, it took me 2 days for me
    to get the cellular working....
     
  6. smile1fish thread starter macrumors member

    smile1fish

    Joined:
    Sep 23, 2017
    #6
    That’s probably good advice :) , thanks. I was just hoping for a magical answer lol
     
  7. hinesru macrumors newbie

    Joined:
    Sep 26, 2017
    #7
    I had the same issue and AT&T rep was clueless. It was a wasted call. I found this post below and I followed the instructions in the link. I was on the phone with a rep for 30 minutes that knew who to do this and he got it working. Key step is you must log into the website per the instructions about halfway down to finish the NumberSync.

    https://forums.macrumors.com/threads/at-t-business-plan-success-tips.2071234/
     
  8. Vbosworth macrumors newbie

    Joined:
    Oct 6, 2017
    #8
    This works!!!
     
  9. bgro macrumors 65816

    Joined:
    Jul 6, 2010
    Location:
    South Florida
    #9
    Is AT&T giving 3 months free for watch $10 data?
     
  10. christophermdia macrumors 6502a

    christophermdia

    Joined:
    Sep 28, 2008
    #10
    Both mine I set up setup activated fine from th first time ... it could just be your specific plan, doubt it’s a server problem.
     
  11. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #11
    Sort of free: $55 Bill Credit: Account and service on your line must remain active to get up to two credits ($30 service + $25 activation) w/in 3 bills. No activation credit if already waived. Offer Limits: Max. of 1 activation credit/waiver per device. One credit offer per eligible Apple Watch Series 3 activation. May not be combinable with other offers, discounts, or credits.

    Dave
     
  12. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #12
    Took me about four tries to activate my watch on AT&T today. Unsure of reason for their issue, but eventually it worked from the phone/watch. Mobileshare plan
     
  13. bgro macrumors 65816

    Joined:
    Jul 6, 2010
    Location:
    South Florida
    #13
    thanks..didn’t even realize there was an activation fee. Just picked up my Nike + cellular I’ll report back how my setup with att goes
     
  14. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #14

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13 September 26, 2017