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Cannot set up cellular on Series 3: Says AT&T not supported

dave006 said:
Correct it will not work.

You can pair the Watch to your iPhone but you will be unable to NumberSync on your Company account. The way NumberSync works for setup and use it that the Watch and the Host iPhone must be on the same "Account". You must use online access to your account to select the Watch and start the NumberSync process, manage it and finally to remove NumberSync.

Dave
Click to expand...
If the company adds the watch to the account, it should be a matter of setting up Numbersync through the phone right? The watch I have was originally registered with my personal account and given a device ID. (phone number). Now that work will add the watch what is the process to move the device ID over and setup?
 
Luba said:
In a previous post you asked me if I had a Access ID or User ID. How do I know if I have an Access ID or a User ID account?


Thanks Dave!
Click to expand...
Sorry, missed that one. The quickest way to know is an Access ID starts with a Alpha character instead of a numeric like your phone number.

Dave
[doublepost=1506975528][/doublepost]
gsmornot said:
If the company adds the watch to the account, it should be a matter of setting up Numbersync through the phone right? The watch I have was originally registered with my personal account and given a device ID. (phone number). Now that work will add the watch what is the process to move the device ID over and setup?
Click to expand...
Does your company know that they need to allow you to access their account online to setup the NumberSync? The company would also need to use your EID and IMEI to add the line and plan for your watch. More detail below.

The second part about moving your watch: You would need to remove your Watch's EID & IMEI from that line on your personal account. You can just have AT&T delete the line from your account or you can call and put a different EID & IMEI on that line.

Dave
 
So I already have 10 phone lines on my act, they won’t allow me to add any Apple watches since you can only have 10 lines per acct... wtf??? We just bought 4 cellular watches and can’t activate them??!!
 
Best suggestion is to split your plan in to 2 plans, balance out the Smartphones and devices. Just keep in mind that each Smartphone and it's paired Watch must be on the same billing account.

Dave
 
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dave006 said:
Best suggestion it to split your plan in to 2 plans, balance out the Smartphones and devices. Just keep in mind that each Smartphone and it's paired Watch must be on the same billing account.

Dave
Click to expand...
Yeah not doing that it will increase my bill big time.
 
dave006 said:
Best suggestion is to split your plan in to 2 plans, balance out the Smartphones and devices. Just keep in mind that each Smartphone and it's paired Watch must be on the same billing account.

Dave
Click to expand...

So with an individual "Promo for Mobile Share Value 30GB with Rollover Data" plan with a FAN discount (not a business account) I still don't know why we are allowed 12 devices, unless it's our low to mid-800's credit score that got us the bonus lines.

The 7 iPhone and 4 iPads (11 devices) show up on the home page in one box as being under the plan above, and the Apple Watch (#12) shows up in a separate box under an "AT&T Unlimited Wearable" plan.

When I parked the line in a phone call they initially tried to make me change our data plan to an unlimited plan, and then upon my urging them (based on the info here last week) they found they could add the watch to the standalone unlimited wearable plan - both plans are under the same account number and same login page.

I just don't understand why other's can go past 10 lines and we can.
 
SMS is now working via LTE on my watch.... Apple engineers called me, installed some special software on my watch, went to test and it worked. She told me that she's contacted a few other people with this issue and they have now been able to sms on LTE as well. She is assuming a silent update was pushed. Also, 4.0.1 was released within the past hour.
 
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Happy to say I finally got my watch activated on my account and all is working well! :)

Had to initially file a ticket that never got completed, called back today and Advanced Technical Support was able to activate my Reserved Line. NumberSync worked great after the line was active. I highly suggest anyone still having issue activating their watch to visit a Company Owned Retail Store and have a Sales Consultant call their internal support team!

Spoke with an actual Apple rep recently and they stated most activation issues are because of incompatible rate plans.
 
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Glad you finally got everything setup.

Yes the most common problem a week later has been narrowed down to mostly issues with the automated process not accepting older plans. Just a key point, the older rate plans are completely compatible with a stand-alone Wearable Unlimited plan. AT&T has chosen not to support these plans.

Dave
 
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jtmatchett said:
Happy to say I finally got my watch activated on my account and all is working well! :)

Had to initially file a ticket that never got completed, called back today and Advanced Technical Support was able to activate my Reserved Line. NumberSync worked great after the line was active. I highly suggest anyone still having issue activating their watch to visit a Company Owned Retail Store and have a Sales Consultant call their internal support team!

Spoke with an actual Apple rep recently and they stated most activation issues are because of incompatible rate plans.
Click to expand...
Is there some sort of list somewhere that shows compatible rate plans? Or incompatible for that matter?
 
Eligible AT&T iPhone plans:
  • AT&T Unlimited Plus℠
  • AT&T Unlimited Choice℠
  • Mobile Share Advantage℠
  • Mobile Share Value℠
These are all supposed to work when you use the self-service activation from your iPhone and Watch during initial setup or by using the Set up Cellular later from the Watch app on your paired iPhone.

Dave
 
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If anyone can help with this particular issue, I'd greatly appreciate it. I'm an employee at an authorized AT&T reseller, and I recently activated an AW S3 on my cousin's plan for her on a 20 month financing (it was the last watch we had, and we haven't gotten any in since). So I added a line to her account with the watch financing, and I thought all would be smooth sailing afterwards... nope.

It seems like the watch's NumberSync automatically associated itself with another phone number, one that isn't even on her account. She has 2 other lines on her account, not including her line or her watch. When trying to set up NumberSync, we'd get this error message saying something along the lines of "Oops, this wearable is already associated with another number on your account. Call blahblahblah and ask for 'Apple Watch Tech Support'. When calling tech support / customer service I was told flat out on two different occasions that this has been a nightmare for them, and that they received no formal training on the matter, but I get it because I deal with the same **** too at my job. My National Retail Support team wouldn't even TOUCH the issue.

So they go through their steps, and they make the Apple Watch NumberSync eligible again, right? I thought this would have fixed everything, and I went through the NumberSync setup process. Well instead of automatically associating the watch with the line that already has the financing attached to it, NumberSync goes ahead and adds another line to the account and leaves her with 2 Apple Watch lines, one with a financing but the watch won't actually connect to it, and one that the watch connects to but without a financing on it.

My question to you guys is, has anyone encountered this and is there any way to fix this error? Tech Support is supposed to be calling my cousin back in the next week, but this has proven to be an absolute nightmare. To the point where I've turned any further customers away wanting to do a financing via AT&T on an Apple Watch until I can get this resolved and AT&T gets their backend together. We've spent over 4 hours on the phone combined dealing with this issue, and it's still not resolved. Thankfully it's my cousin and not a customer that I don't personally know, but I still feel bad nonetheless. Returning/exchanging the watch also isn't an option since it was the last one we had.

Any insight would be great, because AT&T's customer care doesn't know what's going on outside of some support articles they were given to read. If it helps any we also get the EDS0241 error message in the NumberSync setup.
 
stephen1108 said:
If anyone can help with this particular issue, I'd greatly appreciate it. I'm an employee at an authorized AT&T reseller, and I recently activated an AW S3 on my cousin's plan for her on a 20 month financing (it was the last watch we had, and we haven't gotten any in since). So I added a line to her account with the watch financing, and I thought all would be smooth sailing afterwards... nope.

It seems like the watch's NumberSync automatically associated itself with another phone number, one that isn't even on her account. She has 2 other lines on her account, not including her line or her watch. When trying to set up NumberSync, we'd get this error message saying something along the lines of "Oops, this wearable is already associated with another number on your account. Call blahblahblah and ask for 'Apple Watch Tech Support'. When calling tech support / customer service I was told flat out on two different occasions that this has been a nightmare for them, and that they received no formal training on the matter, but I get it because I deal with the same **** too at my job. My National Retail Support team wouldn't even TOUCH the issue.

So they go through their steps, and they make the Apple Watch NumberSync eligible again, right? I thought this would have fixed everything, and I went through the NumberSync setup process. Well instead of automatically associating the watch with the line that already has the financing attached to it, NumberSync goes ahead and adds another line to the account and leaves her with 2 Apple Watch lines, one with a financing but the watch won't actually connect to it, and one that the watch connects to but without a financing on it.

My question to you guys is, has anyone encountered this and is there any way to fix this error? Tech Support is supposed to be calling my cousin back in the next week, but this has proven to be an absolute nightmare. To the point where I've turned any further customers away wanting to do a financing via AT&T on an Apple Watch until I can get this resolved and AT&T gets their backend together. We've spent over 4 hours on the phone combined dealing with this issue, and it's still not resolved. Thankfully it's my cousin and not a customer that I don't personally know, but I still feel bad nonetheless. Returning/exchanging the watch also isn't an option since it was the last one we had.

Any insight would be great, because AT&T's customer care doesn't know what's going on outside of some support articles they were given to read. If it helps any we also get the EDS0241 error message in the NumberSync setup.
Click to expand...

Ask for Advanced Technical Support. That’s who fixed my issue. Took about 30 minutes but everything is working great now. I have mine on the 20 month installment as well.
 
stephen1108 said:
If anyone can help with this particular issue, I'd greatly appreciate it.......Any insight would be great, because AT&T's customer care doesn't know what's going on outside of some support articles they were given to read. If it helps any we also get the EDS0241 error message in the NumberSync setup.
Click to expand...
You need to have that new line deleted from your Cousin's account. Then verify that the EID and IMEI from your 20-Month plan Watch are "Parked' on the line that should be used for the new Watch. Often the rep enters these very long number incorrectly. Make sure the line is in a "Reserved" state or they can even "Activate" it which makes the NumberSync work faster.

Now you should be using a Userid that only has iPhone number that is to be paired to the Watch's number. For example just the 10 digit phone number from the host iPhone. If you don't have or don't know if an Access ID is setup, use this link below.

Link:
https://www.att.com/my/#/welcome?or...ughAction.myworld?actionType?ManageNumberSync

Enter the phone number from the iPhone that will be paired to the Watch and the last 4 digits of the iPhone's IMEI.

Go through Setup Cellular again and when prompted to login use the new Access ID that you just created above. This ID should only be used to manage NumberSync for the paired iPhone and Watch.

Dave
 
I know I read the answer to this somewhere on this thread but can’t find it. Under MyAT&T app under Profile under Contact Info, it has the alert that our two Watch lines don’t have a 911 address. It does have our primary address which it does state they would go there if they can’t find us. The fact that the watch lines don’t have a 911 address is that because they are a wearable and you could be anywhere? Just curious. Thanks.
 
I just added my wife’s watch to my account. In the account details it shows different number than hers. Is it normal?
 
Yes the Watch has it's own phone number tied to the $10 plan. This number is not actually used by us but by NumberSync to have both the iPhone and the Watch to use the iPhone's number as a single number.

Dave
 
dave006 said:
Yes the Watch has it's own phone number tied to the $10 plan. This number is not actually used by us but by NumberSync to have both the iPhone and the Watch to use the iPhone's number as a single number.

Dave
Click to expand...

Okay that makes sense
 
ChewbaccaJ said:
I know I read the answer to this somewhere on this thread but can’t find it. Under MyAT&T app under Profile under Contact Info, it has the alert that our two Watch lines don’t have a 911 address. It does have our primary address which it does state they would go there if they can’t find us. The fact that the watch lines don’t have a 911 address is that because they are a wearable and you could be anywhere? Just curious. Thanks.
Click to expand...
Actually that's a bug. If you look at the Watch's phone number you see the error message you mention. However, if you look at the iPhone's number that is paired, it shows an Addition device on this line. This is your Watch "Shows as your Watch's Name" and it should show as the correct address you entered during initial setup or when you ran Set up Cellular on your Watch.

Please check and let us know if you still have an issue.

Dave
 
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att really needs to get their shiiiit together.. I understand the 10 line per group limit, thats fine, but if I'm already at 10 lines and want 5 apple watches either make a new group and waive the base plan fee ($30) OR treat it as a wearable NOT a phone line.
 
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My SS 38mm won't be here for a couple more weeks but just wondering if the Cellular setup with ATT is still problematic or have most issues been sorted out?
I'm not seeing any more complaints on connectivity recently so just wondering.
 
Hey guys,

So after a bit of frustration, I've finally gotten the watch activated and working with cellular. I've been up and running for nearly two weeks now, and I've just now noticed another issue. Any time I make an outgoing call with my phone my number shows as unavailable or it simply just says "+1". When I make a call from my watch that's connected to the phone, it says the same thing. Now, when I turn my phone off then make a call with my watch, my number shows up as normal! As soon as my phone is back on though, everything goes back to unavailable or "+1". AT&T had to have screwed something up when setting up my Numbersync. I've talked to 4 reps now, and none of them are able to help. I'm very tempted to drop AT&T and go Verizon once the iPhone X comes out. I can't tell you how many hours total I've spent with AT&T trying to get this damn watch working as intended.

Has anyone else experienced this problem yet?? People don't answer my calls anymore because they think it's spam :(
 
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