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Stolen AppleCare, plz help! :(

ebouwman said:
Like they said before, it could be a hijacked account.
Another thing is that if the seller can check with her "source in apple" she would need to know the activation code of the product to know if it's been used...
So she must know the activation code right?
So why can't she just give you the code?
Click to expand...

She doesn't need to the know the code. It is pretty straight forward really, assuming he bought it for a computer he owns that doesn't have AppleCare, meaning if she was given the serial number she could check to see if the computer had AppleCare. If it did, guess what that means.
 
n8236 said:
Here is a response from the seller;

"hi,
no matter what anyone say, according to post office , the package was delivered to you.
the reason that i need that information is to verify that your computer was not activated for applecare, because there is possibility that your computer was activated for this servise, since post office saying they delivered package to you.

I can't just give you another activation # for $250 from my pocket until i can verify that your computer was not activated. this investigation will be done with my source and Apple investigation department, thats why it may take 4 to 6 weeks. Also we will investigate wich computer( if not yours,) was activated with apple care. Once they will verify this information, we may be able to resolve this issue.
Ann"
Click to expand...

I have to say, I am always more than suspicious of sellers who omit articles and spell badly.
Also, her argument makes little sense imho. You could register a different computer from a different IP; you could NOT register and wait for a second one to come to sell on ebay etc. If you were scamming her, which seems what she is claiming to try to rule out, then her 'investigation' would help in the slightest. If she somehow knows the registration no. for the applecare, then she can look into it herself. Otherwise, file a claim - or at least tell her that is what you plan to do.

Yt
 
^ Exactly what i was thinking, if you can't spell "guarantee" or "unconditionally" than how can you be sure that they would refund your money?
And the rest of that is just copied from apple's website...
 
I think someone just come and steal the Apple Care box right out of your Mailbox, since this is UPSP they leave stuff in the mailbox if it doesn't required signature. I don't think she try to scam you though. She just making sure you didn't activate it.
 
n8236 said:
I bought AppleCare through an eBayer and the package was apparently stolen or lost. The seller said she is able to track the package down by its serial #.

I don't know how that is possible if the package is new? Does Apple sell their AppleCare with the serial # enclosed on the invoice or something? Or is the seller pulling my leg? She said her source is able to track down my AppleCare if i provide her with my isp, mbp serial #, address, and such info.

I would greatly appreciate any help!
Click to expand...

Compare the advertisement with previous ones by the same seller. It doesn't fit. Looks like this person has been selling lots of quite specialised tools, and suddenly she starts selling AppleCare. Changed from correct spelling in all uppercase to quite bad spelling and grammar in mixed case. This may not be the same person. I'd be very careful.
 
pilotError said:
I can't imagine the guy would scam you with 6000+ feedbacks on ebay though.
Click to expand...
Unfortunately, feedback does not mean anything. The account can be hijacked and it takes a while before the bad feedback starts rolling in, as they ask you to wait for a few weeks before you can enter negative feedback for failure of delivery. It happened to me a few months ago. I filed a claim with eBay and eventually got my money back, but I gotta say my customer service experience was not very good.

Who is this "source" inside Apple? You cannot just call Apple and ask them to check whether this random serial number belongs to a computer with Apple Care. Once the seller starts talking about inside sources and avenues that are not available to general public and such, it starts sounding like the Nigerian bank account scams. I'd say file a claim as soon as you can.
 
I can't just give you another activation # for $250 from my pocket until i can verify that your computer was not activated. this investigation will be done with my source and Apple investigation department,
Click to expand...

B.S.

1. Tell them you never received the package.

2. Tell them you want the delivery confirmation number so you can verify the shipment is marked as delivered with the USPS.

3. If the package is lost, your seller sould be dealing with the USPS, not trying to see if the number has been registered.

Just start trying to get your money back and ignore this clown if they cannot provide you with a delivery confirmation number.
 
Don't buy something from someone for that much money when they don't even bother correcting their spelling in an official email. That's just dodgy.


Get a tracking number and call UPS or USPS. I know UPS has a nifty voice-talking thing, just say "I'd like to talk to an operator" and it'll take you there. Give them the number and they'll tell you what's up with it. I don't know about USPS. Once, a company put the wrong zip code on a package for me. I had to call UPS 5 times to get it sorted out, and they still almost lost it. It kept going out on the truck, because they couldn't find the address in the wrong county.
 
Update

After some back and fourth emails, I insisted she should just somehow find a way to discover my AppleCare # and send it to me, here are two recent responses from her.
----------------------

(1)

"I understand what you saying but it is not that simple.
Since the package you bought was brand new and sealed i don't know what the code was.
Thats why i need that ifo to back track the code and eliminate posibility that your computer is not using this code, since according to post office you received the code.
I can't tell you exactly how it is done because there is definatly fraud involve (if you did not get the code..who did?). and I don't want to disclouse the whole procedure, but we will find who is using the code and how he got it.
in order to make you whole I will need to pay out of my pocket. But before i do this I need to make sure that your computer is not using this code, find who is using and collect the money from whoever using this code thru criminal investigation.
I agree that you did pay for the item, but i shipped and have official prove that it was delivered to you. So if you did not get it you need to cooperate with me to find out who got it and then the issue can be resolved."

--------------

(2)

HI,
First thing that i need to do is to eliminate your computer from using this code, because as far as information avaiable you receive the code and I have no way of knowing if you are using it or not.
By you providing required info. i will be able to eliminate your computer or see if you are using applecare protection.

I can't give you source where i am geting my items, because you can start buyin directly and become my competition.
I can't give you method of how we will find out who is using the gode, because it is being used fraudently and i don't want anyone to know how they will be caught.

The only way I can get you your $250 back is to give you my money, No one is willing reimburse me for this code because it was sold to you and you have received according to the post office.
Thats why I need the info so The person who fraudently using this code will be criminaly procecuted, for mail fraud and posession of stolen property, if infact this item was stolen from your mail box.
I have no intention to use your info for any other reasons, then to find out who is using the code and refund you money.
Ann

----------

Even if I do provide my info to the seller, for some reason, I'm not seeing how it could potentially harm me?
 
n8236 said:
After some back and fourth emails, I insisted she should just somehow find a way to discover my AppleCare # and send it to me, here are two recent responses from her.
----------------------

(1)

"I understand what you saying but it is not that simple.
Since the package you bought was brand new and sealed i don't know what the code was.
Thats why i need that ifo to back track the code and eliminate posibility that your computer is not using this code, since according to post office you received the code.
I can't tell you exactly how it is done because there is definatly fraud involve (if you did not get the code..who did?). and I don't want to disclouse the whole procedure, but we will find who is using the code and how he got it.
in order to make you whole I will need to pay out of my pocket. But before i do this I need to make sure that your computer is not using this code, find who is using and collect the money from whoever using this code thru criminal investigation.
I agree that you did pay for the item, but i shipped and have official prove that it was delivered to you. So if you did not get it you need to cooperate with me to find out who got it and then the issue can be resolved."

--------------

(2)

HI,
First thing that i need to do is to eliminate your computer from using this code, because as far as information avaiable you receive the code and I have no way of knowing if you are using it or not.
By you providing required info. i will be able to eliminate your computer or see if you are using applecare protection.

I can't give you source where i am geting my items, because you can start buyin directly and become my competition.
I can't give you method of how we will find out who is using the gode, because it is being used fraudently and i don't want anyone to know how they will be caught.

The only way I can get you your $250 back is to give you my money, No one is willing reimburse me for this code because it was sold to you and you have received according to the post office.
Thats why I need the info so The person who fraudently using this code will be criminaly procecuted, for mail fraud and posession of stolen property, if infact this item was stolen from your mail box.
I have no intention to use your info for any other reasons, then to find out who is using the code and refund you money.
Ann

----------

Even if I do provide my info to the seller, for some reason, I'm not seeing how it could potentially harm me?
Click to expand...

Stop wasting your time. Read my posts on the previous page. File a paypal claim. NO signature = you get your money back.

She doesn't need your information. File a claim and get it done.
 
n8236 said:
Even if I do provide my info to the seller, for some reason, I'm not seeing how it could potentially harm me?
Click to expand...

I don't think providing your computer no. and isp address can be used for other fraudulent activities - not that I know of, and I'm no expert. However, something is not adding up. Alarm bells are sounding everywhere.

1) If she can find out how registered the code etc. Your information is not necessary. Say she somehow gets the information of the person who has your AC (all unlikely, but anway, just follow the logic). She can just pursue those lines... nothing to do with you.

2) It's absurd for this person to worry that you're going to start buying from her imagined competition. She's an ebay seller AND you've already paid for your item.

My feeling is that you are being taken for a ride. How about proposing a swap... she gives you her ISP address and you give her yours? - I'm kidding, just report it. Talk to the post office too... I remember in the Skoker- Maxonmacs case, Skoker was saying that USPS was pretty helpful.

Keep us posted!
 
A reputable seller would be working with THE POST OFFICE to find out what happened to your package and would be happy to PROVIDE YOU WITH THE DELIVERY CONFIRMATION NUMBER if you asked - not continually trying to pry personal information from you that has no bearing on getting you your AppleCare.

You'd be a moron at this point if you gave them any personal information.

File a claim with PayPal and let them know you never received your item.
 
yojitani said:
I don't think providing your computer no. and isp address can be used for other fraudulent activities - not that I know of, and I'm no expert. However, something is not adding up. Alarm bells are sounding everywhere.

1) If she can find out how registered the code etc. Your information is not necessary. Say she somehow gets the information of the person who has your AC (all unlikely, but anway, just follow the logic). She can just pursue those lines... nothing to do with you.

2) It's absurd for this person to worry that you're going to start buying from her imagined competition. She's an ebay seller AND you've already paid for your item.

My feeling is that you are being taken for a ride. How about proposing a swap... she gives you her ISP address and you give her yours? - I'm kidding, just report it. Talk to the post office too... I remember in the Skoker- Maxonmacs case, Skoker was saying that USPS was pretty helpful.

Keep us posted!
Click to expand...

1) She needs the OPs serial to see if HE registered it. Not if someone else did it.

My ISP is verizon. Big whoop. I would like to see someone do something with that information. What she is proposing is right in theory. I don't know if it is possible with Apple though. I would call them and find out.

He needs to go to paypal. Not the post office.
 
Allotriophagy said:
Why not the Post Office? It sounds like they lost the item.
Click to expand...

OP hasnt said if he got the insurance. What is the post office gonna say, oh thats too bad we will investigate.

If they don't find it he is SOL. No insurance. Paypal is how he will get his money back. Not the post office.

Even if there is insurance, the seller has to file a claim.
 
File a complaint with the post office for misdirected/lost/stolen mail -- if you have the tracking number.

If the complaint has a reference number, include that with your PayPal request.

If you don't have a tracking number, you likely have been scammed.
 
Like Sun said, my best chance is w/ PayPal and I already notified my seller that I am going to them if it doesn't work out.

And I already filed a complaint w/ my local USPS and they will look into it.

It was dumb on my part that I didn't opt for insurance/signature, no more of that.
 
n8236 said:
Like Sun said, my best chance is w/ PayPal and I already notified my seller that I am going to them if it doesn't work out.

And I already filed a complaint w/ my local USPS and they will look into it.

It was dumb on my part that I didn't opt for insurance/signature, no more of that.
Click to expand...

It is not your job to get signature. That is the sellers fault and they royally screwed up. They didn't follow paypals rules.

Insurance, that is debateable. But the seller not getting it is stupid anyway.
 
k

sorry guys as a person who has near enough always brought applecare from ebay i still cant figure out how this scam is working ??

the buyer brought it from ebay right ??

its lost ??

then the sleer asks for his isp info as well as what ???

and how does asking for this make it a scam ??

sorry in a dumb mode at the min !

although the fcked up spelling is a huge tell tale
 
The seller is asking for my isp, mbp serial #, address, phone, etc. But it's obvious that she wants my serial to link to the AppleCare#.

I can see where she is coming from because if she were to obtain my AC#, I can easily find some random MBP and say, "hey look, that's someone else's mbp, send me another AC for MY macbook pro."

---------------

I called Apple today and they said the dangers of giving out your laptop serial number isn't too big of a problem. They suggested that some retailers that buy their Apple Care keeps a log of all their serials.

So I'm considering giving the seller the info she needs.
 
I've been kind of watching this thread out of curiousity since it started.

I have one simply question. When I purchased Apple Care for my system, the Registration Code was INSIDE a sealed package. Yes, there is a serial number on the outside of the box, but the number inside is what is needed, correct?

Was the eBay seller listing this as a new, sealed, unopened package?

Again - just curious...
 
mac-convert said:
I've been kind of watching this thread out of curiousity since it started.

I have one simply question. When I purchased Apple Care for my system, the Registration Code was INSIDE a sealed package. Yes, there is a serial number on the outside of the box, but the number inside is what is needed, correct?

Was the eBay seller listing this as a new, sealed, unopened package?

Again - just curious...
Click to expand...

New, sealed.
 
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