iPad Store pick up glitch

[Sophia]

Jason! I have my iPad Air now and here is the path I took:

Call Apple's 1800 number and, after explaining your problem nicely and pointing out the frequency of your calls, ask for the representative to speak to his supervisor. If his supervisor does not ask to speak to you himself at what seems to be the call's end, request it. If it's denied, call again. The supervisor will be able to call the Apple Store and resolve what is ultimately Apple's fault - not yours - by having the store give you the iPad Air without a receipt. The receipt will be emailed to you later when it has finally been processed.

That is how I now have mine. Good luck!

 

[jason330i]

Jason! I have my iPad Air now and here is the path I took:

Call Apple's 1800 number and, after explaining your problem nicely and pointing out the frequency of your calls, ask for the representative to speak to his supervisor. If his supervisor does not ask to speak to you himself at what seems to be the call's end, request it. If it's denied, call again. The supervisor will be able to call the Apple Store and resolve what is ultimately Apple's fault - not yours - by having the store give you the iPad Air without a receipt. The receipt will be emailed to you later when it has finally been processed.

That is how I now have mine. Good luck!

woohoo! as a fellow victim of the store pick up glitch i am happy for you.

today is tuesday, and i did call again. this time they tell me that my case has been assigned to someone in the "order maintenance" group and they will "definitely" call me before the end of the day.

heard it all before. seriously doubt it will happen.

this whole experience has got me jaded. at some point you have to just give up and say it wasn't meant to be.

i've got some gift cards i have to use so maybe i will be back for the retina mini.