Strange stain/scratch on the bezel of my MacBook Pro's screen.

Discussion in 'MacBook Pro' started by MrDuric, Aug 2, 2014.

  1. MrDuric macrumors newbie

    Joined:
    Aug 4, 2010
    #1
    hey there guys,

    I was cleaning my MacBook pro's screen with a very lightly damp cloth, and drying it off with another completely dry microfiber cloth, like I always do. But when I was working on the lower left corner of my screen this weird stain appeared.

    The more I tried to wipe it off, the larger it go. Does anyone know what it is or how to fix it, or whether the apple warranty covers it. It doesn't affect the actual screen at all, it is just very annoying as I try to keep my MacBook in a pristine condition as much as possible.


    Thanks :)!


    Its a late 2013 MacBook pro retina, if that helps.
     
  2. Jesla macrumors 6502a

    Jesla

    Joined:
    Jan 7, 2013
    Location:
    Tennessee USA
    #2
    This seems to be happening to some rMBP's 13 and 15 inch screens..... :(
     
  3. MrDuric thread starter macrumors newbie

    Joined:
    Aug 4, 2010
    #3
    Oh, I forgot to upload a picture. Here is what I'm talking about!
     

    Attached Files:

  4. MrDuric thread starter macrumors newbie

    Joined:
    Aug 4, 2010
    #4
    Thats not good, luckily mine seems to just affect the black bezel instead of the actual screen. Its still annoying to see it on my newish 1.5k machine haha :p
     
  5. Jesla macrumors 6502a

    Jesla

    Joined:
    Jan 7, 2013
    Location:
    Tennessee USA
    #5
    That's where it often starts...There is another recent thread
    about this issue somewhere here...can't seem to find it yet...

    ....some type of coating coming off...IIR.
     
  6. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #6
    I had same issues few weeks ago and I took it to Apple hospital today so they will take care of it. Do you have AppleCare? I hope you do then take it to dude apple store as soon as possible. :apple:
     
  7. Crichton333 macrumors 6502

    Crichton333

    Joined:
    May 4, 2014
    #7
    Wow thats definitely not normal, I would go crazy if I had to look at that forever. Take it back.
     
  8. fatcarl macrumors newbie

    Joined:
    Aug 25, 2014
    #8
    Have you had this checked by Apple yet? I just noticed it on mine as well. I have applecare so I'm not too worried, but what a hassle.
     
  9. keyofnight macrumors regular

    keyofnight

    Joined:
    Mar 19, 2009
    Location:
    Seattle, WA, USA.
    #9
    I have the same problem, but now it's in every single corner of my screen. One Apple store refused to replace the screen. They acted as though I caused the problem. He even said, "I never see this, unless the person used Windex to clean their screen. I'm not saying that's what you did…but I can't replace this."

    [​IMG]
     
  10. VanDerMac, Sep 3, 2014
    Last edited by a moderator: Sep 8, 2014

    VanDerMac macrumors newbie

    Joined:
    Aug 18, 2014
    #10
    It's **** like this that made me refuse to buy the retina MBP and got the MBA instead.

    Also, people, stop being retards and ask whether or not he she it has AppleCare. AppleCare for MacBook extends the original warranty for 2 more years. It's not like the AppleCare+ for iPhone/iPad. Suit like this should be covered under warranty. This is black iPhone 5 anodization scratch gate all over again.
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    That's no stain, but the coating wearing off on the display.

    There's already been a few threads on this, unfortunately :(

    I'm not sure if its because of how people clean them, or just normal usage, either way its not good thing.
     
  12. keyofnight macrumors regular

    keyofnight

    Joined:
    Mar 19, 2009
    Location:
    Seattle, WA, USA.
    #12
    Dang, ya'll…this has been a saga.

    I went to three Apple stores and called Applecare twice. Eventually I was able to get the effing thing replaced.

    At the first store, they accused me of spraying it with Windex and staining the screen. He couldn't give me an explanation of how it happened other than that I used an ammonia abrasive. He also suggested I might have put too much elbow grease into cleaning the corners.

    At the second store, they accused me of putting water on the screen directly so that water went underneath the glass. I argued with the guy for 20-30 minutes. He kept calling it "physical, accidental damage." I asked him to tell me how I could've caused this. He couldn't give me an answer. He told me, however, that he can still say "the device couldn't have done that to itself." I told him he can't call it damage if he can't even tell me what might have caused it. I left after I decided the conversation was going nowhere.

    The third store was the first to acknowledge that the problems was the screen's coating rubbing off. He told me that I should only use alcohol based cleaners on my screen. I told them that I follow the advice on the Apple support page: just water and a microfiber. He said that water can vary from place to place—the Ph balance of the water can be wrong and cause damage to the screen. So all of a sudden, I have to keep a reverse osmosis system in my apartment because the water might be too hard for cleaning my screen? He also said I need to use the microfiber the laptop comes with. I asked him if they sell replacements Apple-branded cleaning cloths. He said no—they sell other brands of microfiber cloths. But…wait…I'm only supposed to use the magical microfiber cloth that came with my laptop and magical water from an enchanted well? lol. At the end of this exchange, he told me it was a possibility that the oils from my hands were eating through the coating. He said he still couldn't replace my screen without me having to pay 400 bucks for it. So I'm not supposed to touch or clean my laptop?

    I left the store and called Applecare. They sent my call to a supervisor, who asked me to send pictures of the problem. The supervisor called two of the stores and asked them for their thoughts on the matter, and they determined that it was "accidental damage." They decided to pay for the repair anyway because "[I'm] a long time customer." They're sending a box to me for a mail-in repair.

    Honestly, I'm not at all happy about the outcome. Every technician was condescending, and each of them made specious arguments. Each one made it seem as though I should just accept this problem, when there is clearly a defect. None of them even made the effort to try to give me suggestions for how to keep the problem from happening other than "clean it the way we clean it, which is the way you're already cleaning it, or something." I just feel annoyed knowing that they can just act as though we've caused these problems even though so many of us do.
     

    Attached Files:

  13. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #13
    That's a bummer man :(

    Its occurring with some regularity yet, apple seems ignorant and unwilling to help. I've mostly heard of the opposite experience where apple will replace the MBP.
     
  14. keyofnight macrumors regular

    keyofnight

    Joined:
    Mar 19, 2009
    Location:
    Seattle, WA, USA.
    #14
    Replace the MBP? The whole thing?
     
  15. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #15
    Depending on the model, I believe apple just goes and replaces the entire computer.
     
  16. prymitywista macrumors member

    prymitywista

    Joined:
    Aug 12, 2014
    #16
    My god :eek: is it possible to make with every retina mac or it just depends on single product? You scared me a lot, now I'm afraid about even little touching the screen XD
     
  17. Wishbrah macrumors regular

    Joined:
    Oct 20, 2013
    #17
    The third guy sounds like a complete idiot...tap water is not going to vary in pH significantly. If it did, we'd have bigger problems regarding our health.

    So he recommended "alcohol-based solutions" which can easily vary in pH depending on how they are manufactured.

    And as for hand oils eating trough a finish....unless you're excreting acidic blood like an alien, your oils aren't going to do jack as they are just long chain fatty acids.

    Was that guy trolling you?
     
  18. ClayMac macrumors member

    Joined:
    Oct 25, 2008
    #18
    Man that sucks man im sorry...definite looks like a manufacturing defect/anomaly to me. Im seriously thinking about applecare for my MBPr now:confused: I think I read that the replacement of the MBPr display outside of applecare is like $800 or so...I wonder if the replacement of the logic boards/display/cable in 2011 +/- Macs were the same price out of warranty originally...my logic board/display/cable replacement was just a flat $310 or so. I was told it was just a flat rate for repairing that issue.
     
  19. Philming macrumors member

    Joined:
    Jan 13, 2008
    #19
    Hi all
    I have the exact same problem. I have an appointment at the apple store on Friday, we'll see what they say. It would be the 3rd time they change the display (twice did they change it for live pixels)...
     
  20. nobodyjustwalks macrumors regular

    Joined:
    Jan 23, 2013
    #20
    Wow....this is concerning. Iʻm seeing more of these posts on MacRumors and on other forums, including Apple Support Communities.
     
  21. Damodici macrumors member

    Joined:
    Nov 10, 2014
    #21
    Just thought I'd mention that I was in a well known Apple partners store yesterday in the UK comparing the retina 13&15 screens side by side.

    The point was to see whether I could live with the 13 size, however all I could concentrate on was the huge stain / rub mark / missing coating (whatever the hell it is) around the entire bezel of the 13.

    I'd already seen some reports on the issue on this forum but decided to play naive and ask if he knew what caused it.

    His response was that he's never heard of it happening before and they think it was malicious damage by a group of teenagers :rolleyes:

    Now perhaps he'd not seen it before but I'm not so sure.

    I'm interested to know Apples official line on this before buying my macbook because unless they can specifically outline exactly how to clean the screen (if it differs from the manual) then I'll have to reconsider the purchase which is a sad state of affairs

    On another note with the 13 & 15 I viewed side by side there was a very obvious difference in screen brightness with the 15 being substantially lower. Again I asked why as I'd turned up both screens to full and ran safari with the same site loaded for comparison. The chap told me that the 15 he had on show was one of the first retinas and the displays became brighter in the following models.

    Is that true?
     
  22. calvol macrumors 6502a

    Joined:
    Feb 3, 2011
    #22
    That's horse***** (about the 15" brightness)... I just got a mid-2014 15" manufactured in Oct'14, and the brightness must be turned up midway just to see the screen in normal room lighting.... my 2010 13" MBA only needed 2-3 bars to be readable.
     
  23. Damodici macrumors member

    Joined:
    Nov 10, 2014
    #23
    Thought as much.

    he did pretty well yesterday then, wouldn't buy a mac from him ;)

    to be fair though if you've still got some brightness left in the bag its got to be better than what i saw yesterday, that was on full and looked set up for night reading to reduce eye strain:cool:
     
  24. HollyMarieM macrumors newbie

    Joined:
    Feb 6, 2015
    #24
    I've got the same marks showing up on mine :(
    Have only ever cleaned it with a microfibre cloth & some water.
    Any idea how much chance I have of getting this issue fixed / screen replaced under applecare? Sounds like everyone on here went to a lot of trouble and it didn't always work out...
     
  25. cairene2011 Guest

    Joined:
    Dec 17, 2013
    #25
    Can you guys, who experience this coating malfunction, add what model you have? Until now it seemed like the issue only concerned pre mid-2014 machines and it would be interesting if apple had silently fixed it for the newer models and was now playing dumb.
     

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