Let the Mohela nightmare begin.
Remember, I'm on a standard repayment plan with fixed terms, and everythig is current and always has been. Never had loans in forbearance, etc.
I got a letter today saying my repayment plan had changed, particularly on the 2 most expensive loans of the 8 I have (convenient). Interest rate and payoff date were still the same, as were the principal amounts. Confused and knowing I'm likely getting screwed, I called them.
I talked to Beverly, who told me that "per federal guidelines" an adjustment had been made not by them but by the DOE to ensure that my loans would be paid off on time, because apparently the amount I've been paying for four years on a standard plan wasn't enough (********). I asked WHAT guideline and an EXACT url that would explain it--she couldn't tell me, instead she shuffled me off to the generic DOE website. I pressed for about fifteen minutes citing that if an adjustment was made and the notification of such adjustment came from them and not from the DOE, then they better damn well know what guideline and where to find it. She couldn't say.
She then told me that every two years, loans undergo these "adjustments.". That's funny, then why didn't the other six? In fact, why didn't any loans undergo such adjustment at any point in the past? Furter still, why would they need to on a fixed plan with fixed terms? I've had numerous loans in the past and NONE of them have underwent such "adjustment." How can it need adjustment if the interest rate is fixed? She gave me no answers.
She told me to call tomorrow and ask for a supervisor. I asked for a name--she wouldn't even give me that either. She said they have several, so I said, "You don't know who works tomorrow?" and she said no. She said they have several so I said fine, give me the names of all of them an then she told me she wasn't at liberty to give me any supervisor's name or direct phone numbers. At this point I told her flat out that that's asinine, and the stupid bitch told me not to use profanity!! She thought asinine was a swear word. Blood boiling, after giving her a lesson on how words that start with an ass sound aren't necessarily swear words unless it's just plain ass and realizing what a moron she must be, I gave her some real profanity and told her Mohela is ****ing worthless and screwing everyone and it's all over the internet and then I hung up on her.
Very seriously considering taking a loan from my credit union to just pay these cocks off and never deal with them again.
EDIT: I should say they are jacking up my payment by $10 a month for just those two loans. ********.
