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iPhone X Submerged in water (within rating), won't turn on

Wait why would anyone go swimming in a beach even if the phone has some type of water proofness without a real waterproof/resistant case surrounding the phone. I don't care about IP certifications......they were met for specific cases like accidentally dropping ya phone in water or rain getting on ya phone.No one ever said you should go swimming in the beach with ya somewhat water resistant phone. Hilarious yet shocking to read this.....:D:rolleyes:
 
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akash.nu said:
Was never the case.
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Applecare+ does cover water damage. It covers all accidental damage. Directly from the agreement:

If, during the Plan Term, you submit a valid claim by notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact)

With that said, it is ridiculous a device can claim water resistant and you use the device within the scope of that rating and are denied a free replacement.
 
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Pull the SIM card tray and shine a light down in there and see if the water sensor has been triggered. If it’s pink it’s water damaged if not call or go to Apple and tell them it won’t come on. You don’t know why. They will probably just give you a new phone.
 
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mattopotamus said:
Applecare+ does cover water damage. It covers all accidental damage. Directly from the agreement:

If, during the Plan Term, you submit a valid claim by notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact)

With that said, it is ridiculous a device can claim water resistant and you use the device within the scope of that rating and are denied a free replacement.
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Ah, apologies, got confused between Apple care and Apple care +. But yes I do agree. They should cover water damage without question but then how do one prove if the claimant is being truthful about the circumstances?!
 
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akash.nu said:
Ah, apologies, got confused between Apple care and Apple care +. But yes I do agree. They should cover water damage without question but then how do one prove if the claimant is being truthful about the circumstances?!
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That's exactly the reason that the regular warranty does not cover water damage. There is no way to prove the circumstances.
 
I once dropped a samsung Note 2 into sea and had picked it up immediately. Salt water went into it so its screen hang and didnot responding. I removed battery immediately then I did some mistake actions:
- I use hair dryer to dry the phone, battery without open the phone. I thought its inside was dry and turned on the phone. It could play music but after 5 minute it was not responding and extremely hot.
- I removed the battery and dry the phone again using hair dryer. Then tried to turn it on but it didnot turn on.

A friend told me after picking up the phone from water, i have to remove the battery immediately without check if it still working or not. Never try to turn it on and then bring it to repair: open the phone then dry any parts that water come in, if salt water, must use a special solution to clean the salt from the circuit.

BUT I still RESCUED the phone. I put the phone and the battery into a big jar of WHITE RICE (everyday main food in my country is cooked white rice). I didnot have any hope that make it alive but after 1 week, I get the phone out, put the battery on, turned it on. Miracle! The phone turned on, and I continued using it for several years.
 
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mattopotamus said:
With that said, it is ridiculous a device can claim water resistant and you use the device within the scope of that rating and are denied a free replacement.
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"Resistant", not "proof".

Having said that, what's truly ridiculous is that people insist on treating the phone as an authoritative device. If the only place something is, is on the phone, then you don't care about whatever that something is. Period.
 
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posguy99 said:
"Resistant", not "proof".

Having said that, what's truly ridiculous is that people insist on treating the phone as an authoritative device. If the only place something is, is on the phone, then you don't care about whatever that something is. Period.
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The resistant rating the phone was given is IP67: Protected from immersion between 15 centimeters and 1 meter in depth for up to 30 minutes.

That literally means the phone can be in 3 feet of water for up to 30 minutes without damage. I don't see how they can achieve that rating, advertise it, and then not cover damage that is within that scope.

That would be the same as selling a boat and then it sinks once it gets wet.
 
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mattopotamus said:
The resistant rating the phone was given is IP67: Protected from immersion between 15 centimeters and 1 meter in depth for up to 30 minutes.

That literally means the phone can be in 3 feet of water for up to 30 minutes without damage. I don't see how they can achieve that rating, advertise it, and then not cover damage that is within that scope.

That would be the same as selling a boat and then it sinks once it gets wet.
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Under very controlled conditions. How many people are ruining their iPhones with water using the exact same conditions used in the testing? That's the issue.
 
fred98tj said:
The “rated specs” are -turned off- and in still water. Might want to read what the various ratings mean.
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If true, that’s pretty sneaky. Where did you read the phone had to be off and in still water?

What are the odds of someone turning off their phone before accidentally submerging it in water.

The IP67 rating didn’t say anything about the device being turned off.

http://www.resourcesupplyllc.com/PDFs/WhatDoesIP67Mean.pdf

http://www.trustedreviews.com/opinion/what-is-ip68-ip-ratings-explained-2947135
 
I always say, a waterproof phone is like a bulletproof vest. It's good to have that extra protection, but it's still stupid to go out and get yourself shot on purpose just because you're wearing one.

There's no such thing as a 100% guarantee, and if that protection fails, all the reasons why it should have worked don't help one bit.
 
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noobinator said:
Under very controlled conditions. How many people are ruining their iPhones with water using the exact same conditions used in the testing? That's the issue.
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Even if it is one person using it correctly that gets screwed by the deception it is wrong. Think of your friends/family. Imagine them using the phone in the rain or running it under water to clean it off. If their phone stopped working because of that and they do not have AC+ that is BS. Apple even has ads with people using it next to a pool.
 
mattopotamus said:
Even if it is one person using it correctly that gets screwed by the deception it is wrong. Think of your friends/family. Imagine them using the phone in the rain or running it under water to clean it off. If their phone stopped working because of that and they do not have AC+ that is BS. Apple even has ads with people using it next to a pool.
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Using it in the rain or using it next to a pool are very different than swimming with it in your pocket. At some point the responsibility is on the owner to protect their investment and decide what risks are reasonable.
 
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mattopotamus said:
AC+ does though.
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AC+ will not cover the OP in this instance. AC+ allows for two incidents of accidental damage. That does not apply here as the OP did not accidently damage the phone. He intentionally and kowingly took it for a 15 minute swim in the ocean - hence it should not be considered accidently damaged, and therefore not under warranty.

OP, mate you are a legend. You knowingly took a phone loaded with Bitcoins that had not been backed up, with you for a 15 minute swim in the ocean! That's a classic. You remind me of an old ex of mine who once threw the leftover Turkey, bones and all, into the garbage disposer and then wondered why it broke.
[doublepost=1514407101][/doublepost]
joeblow7777 said:
I always say, a waterproof phone is like a bulletproof vest. It's good to have that extra protection, but it's still stupid to go out and get yourself shot on purpose just because you're wearing one.

There's no such thing as a 100% guarantee, and if that protection fails, all the reasons why it should have worked don't help one bit.
Click to expand...

Well this proves that not only is the iPhone X not waterproof, it appears it also not FOOLproof either - HAHAH
 
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Blondie&Dagwood said:
AC+ will not cover the OP in this instance. AC+ allows for two incidents of accidental damage. That does not apply here as the OP did not accidently damage the phone. He intentionally and kowingly took it for a 15 minute swim in the ocean - hence it should not be considered accidently damaged, and therefore not under warranty.

OP, mate you are a legend. You knowingly took a phone loaded with Bitcoins that had not been backed up, with you for a 15 minute swim in the ocean! That's a classic. You remind me of an old ex of mine who once threw the leftover Turkey, bones and all, into the garbage disposer and then wondered why it broke.
[doublepost=1514407101][/doublepost]

Well this proves that not only is the iPhone X not waterproof, it appears it also not FOOLproof either - HAHAH
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AC+ will cover that. They do not nit pick about how the damage occurred. It was an accident because he thought it was water proof.

When he explains that he took it in the ocean because he thought it would survive the water, they will take his deductible and give him a new phone.
 
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joeblow7777 said:
I always say, a waterproof phone is like a bulletproof vest. It's good to have that extra protection, but it's still stupid to go out and get yourself shot on purpose just because you're wearing one.

There's no such thing as a 100% guarantee, and if that protection fails, all the reasons why it should have worked don't help one bit.
Click to expand...

Couldn’t agree more.
 
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I don’t think the OP really cares whether or not Apple will give him a new phone...
It’s the $XX,XXX bitcoins I think he’s more concerned about!

I mean, wow!, why would you keep them on your phone? Do you walk around with $10-99,000 cash in your pocket too?! Get a cold wallet next time!
 
cbreze said:
No one mentioned salt water? They always advise against that.
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True. Salt water is corrosive. Apple also does mention that in their water resistance guidelines. Although the Apple Watch can be used in shallow water activities like salt water, but it does need to be rinsed off after being used in the ocean.

https://support.apple.com/en-us/HT207043

"Minimize exposing your iPhone to soap, detergent, acids or acidic foods, and any liquids—for example, salt water, soapy water, pool water, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents. If your iPhone comes into contact with any of these substances, follow the instructions to clean your iPhone."
 
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