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iPhone X Submerged in water (within rating), won't turn on

OP very unlucky. I too took my X for swim as I was away from the car, the weather was hot here in the Margaret River Region and those sting ray in Hamelin Bay just asked to join them in the water. I was “lucky” I guess as mine is just fine.

I would definitely argue kindly but firmly the point with Apple.

Ps. Yes I totally get the point about not having a back up. Even now when I’m back in Perth, WA the internet is seriously bad. Both on 4G and ADSL. Quite remarkable really. I also don’t have iCloud backups for days now.
 
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posguy99 said:
"Resistant", not "proof".

Having said that, what's truly ridiculous is that people insist on treating the phone as an authoritative device. If the only place something is, is on the phone, then you don't care about whatever that something is. Period.
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Put another way, "two is one, one is none". Applies to vital information as well as other things. Such as pistol magazines.
 
mattopotamus said:
Applecare+ does cover water damage. It covers all accidental damage. Directly from the agreement:

If, during the Plan Term, you submit a valid claim by notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact)

With that said, it is ridiculous a device can claim water resistant and you use the device within the scope of that rating and are denied a free replacement.
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Had the circumstances complied with the IP67 specifications, I would be asking for a replacement under the Australian Consumer Law. (Your 1 year warranty in Australia is 2 years if you know the three letters 'ACL'; ACCC went to court to Apple to get that settlement).

However, ocean water isn't still water, and since I went for a swim I moved in a way that increased water pressure.

What's interesting is that the liquid contact indicator under the SIM tray isn't red..
 
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By swimming you're not only submerging your phone in water but subject it to much higher water pressure than putting it in still water - not to mention that it was sea water with all sorts of chemicals and particles - salts, sand, etc.
 
mattopotamus said:
The resistant rating the phone was given is IP67: Protected from immersion between 15 centimeters and 1 meter in depth for up to 30 minutes.

That literally means the phone can be in 3 feet of water for up to 30 minutes without damage. I don't see how they can achieve that rating, advertise it, and then not cover damage that is within that scope.

That would be the same as selling a boat and then it sinks once it gets wet.
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This was my point a while back when there were huge debates about whether the statement that it complies with the IP67 standard but Apple wouldn't cover water damage under warranty.

If certification with the standard is an advertised selling point, it is fraudulent and deceptive not to cover it. It's as simple as that.
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haruhiko said:
By swimming you're not only submerging your phone in water but subject it to much higher water pressure than putting it in still water - not to mention that it was sea water with all sorts of chemicals and particles - salts, sand, etc.
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Water pressure - not a chance. The phone is rated to 1m. He says he had it at 80cm. That's less than the rated depth and swimming isn't going to increase pressures materially, if at all. It's not like he turned a fire hose on the phone.

As far as chemicals and particles sales, sand, etc., those molecules are all vastly larger than a simple water molecule. If an iPhone couldn't take exposure to dust and dirt, we'd all have dead phones.
 
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For a dollar ninety nine a month I extended my icloud storage and turned on icloud backup to run every night. It's a simple means of ensuring I always have a current backup and worth the money for the added peace of mind. I still perform manual backups to my laptop and that would be my chosen means of restoring my iPhone but this way if I forget or am unable to icloud has my back.
 
sprague.rod said:
For a dollar ninety nine a month I extended my icloud storage and turned on icloud backup to run every night. It's a simple means of ensuring I always have a current backup and worth the money for the added peace of mind. I still perform manual backups to my laptop and that would be my chosen means of restoring my iPhone but this way if I forget or am unable to icloud has my back.
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I do the same, but don’t assume the internet is good enough everywhere in the world. Here in Western Australia it is seriously ****. I’ve had better and more stable connections on dual ISDN lines.
 
gladoscc said:
Oh, I could, I just mean I won't have any data FROM my last iCloud backup. Australian internet and their pathetic upload speeds :(

Oh well, total damage:

* ~100 photos and videos, including some from an overseas trip
* One week of journal entries (not the end of the world, I recalled things and re-wrote them)
* $XX,XXX worth of cryptocurrency
* A$149 (cost for non-screen repair under AppleCare+)
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You acquired 5 FIGURES of cryptocurrency since your last backup of bitcoin a few days ago, and you didn't bother to safeguard it? I wouldn't walk around with that much cash in my leather wallet that wont die when wet, let alone store it in an electronic device without a backup of the currency.

Sorry for your loss, but maybe a 3rd party repair center can recover the data?
 
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