Colleague bought IPhone-5 from Craigslist. Seller claims it is brand new as warranty replacement from Asurion and provided Asurion email with claim number. Phone had protective plastic covering so colleague did not bother to peek under it. After coming home, colleague took off the plastic covers and looked at the ports closely and found a lot of wear and tear. of course seller claims it is a new phone. So colleague is filing in claims court and was wondering how to get Asurion records with the claim number that he has from seller. Any advice?