Can someone help me out here? I purchased my 3GS on launch day last year and paid $299 at that time. In September I bought my wife a 3GS as well for $199. In September I check my eligibility to see when I could upgrade in case I lost or broke my phone, it said I would be eligible for an upgrade on December 20th. Somehow when we got my wife an Iphone, the "customer service professional" at the AT&T store changed my wife over to the primary account holder without my permission even though I have been the primary for over 3 years. Now when I get my eligibility its giving me the February 20th of 2011 date as my upgrade!! I called last month and to put myself back as the primary. As of today it still shows 2-2011 as my upgrade date. Last week, I called AT&T and they pretty much said "screw you, we can't change the Iphones upgrade date at all." Even when I spoke to a supervisor she said the same thing and was very rude and she stated I was "trying to pull a fast on on AT&T!" What do I need to do to get my eligibility changed back so I can get the the subsidized price on the 24th? Everyone else who bought the 3GS on launch day is getting theirs moved up, why not mine? We are on autopay so we have never missed a payment and my bill is over $180 per month with my employee discount from the hospital where I work. If they won't fix this then I am going android for good "or at least until AT&T looses exclusivity." LOL Thanks guys for your help.