They still have to verify that they are being replaced for a warranty-valid reason (ie., not because you dropped them in the toilet), otherwise they will charge you for the replacements.
I've had much worse scenarios that cost me a lot of $ and no resolution from Apple. Your airpod replacement was sloppy as hell to be sure, and it won't be the last time.
I agree 100%. I loved my Surface Laptop 2 (Were it not for my silly mouse bork, I would have kept it). I hope she gets a lot of use out of it.
My Surface Book 2 is probably the best electronic gadget I have ever had, excluding the 1st gen iPod in 2002. It mostly stays in laptop mode since its my work computer but it really is amazing to be able to detach the screen especially when i am just browsing the web. Holding it landscape mode is very nice to view web pages in. If i am going to watch a movie off of it, ill probably detach it as well. I would say i am 80 percent laptop and 20 percent tablet which really baffles me because I had come from a surface pro 4 which i almost always used as a straight tablet and bought the surface book because the tablet portion was lighter and bigger thinking i would be using it the same way. A lot of it might be because the keyboard IMO just feels so damn good and enjoy typing on it where with my surface pro I wasnt a big fan of the keyboard and ended up just typing on screen. Honestly after getting used to this form factor, anything else now would just feel half assed.
They have for me, at least in terms of laptops. Its just not the hardware, but also the software, and I've found macOS to be a bit lacking these past few years. I've left the fold before Catalina hit but based on what've seen, I'm lucky to do so. Its just been a frustrating mess of bugs for many people. The 16" MBP is a nice step up on paper, especially with the scissors based keyboard, but then the new owners start complaining about washing out screens that are ghosting, or buzzing sounds, or kernel panics. Granted not every owner has these issues, but it was enough for me to realize that Apple had its opportunity with me, but I've moved on.
Like @Dave245 said, Apple is more vested and more focused with iOS. Its purely a numbers thing, they make more money off the iOS app store, so they'll be focusing more on iPhones and iPad. Plus since both of those are more locked down, with Apple having much more control over the iOS store, they want people to move over there as well.
I think Apple is with MacOS where Microsoft was with Vista. I was absolutely amazed how little changed in all the years, when I booted up an old ass CRT iMac.
Don't be beguiled by the KB for the IPP
No doubts at all that Apple places IOS devices & Services way above the Mac. Personally I don't find IOS devices to be useful or an alternative to a fully fledged W10 2in1. Absolutely agree regarding control Apple certainly doesn't like it's customers thinking for themselves
The 16" MBP did stir the interest, equally Apple still persists on dropping the ball, now display and cooling issues are raising up, for the asking price the MBP should be far more refined and better executed. Problem being Apple is selling to a target audience and like as not the majority who post here fall outside of that demographic.
Given I've been grounded for the last 3 months thx to COVID-19 I've had time on the hands hence the resurrection for the 2011 MBP. Sadly for all it's faults it's a better piece of hardware for it's day than the current offerings. New Air interests, however I will most definitely wait as Apple has become synonymous with problematic hardware/software TBH any other company would have flopped by now, as I've often said the best thing Apple sells is Apple...
Q-6
I do not have high hopes for mass adoption of the Duo, it will be niche appeal as Apple and Samsung have 10 years of popularity and that has too much familiarity for MS to over come
and the Neo is a given
one of many) Apple wants to appeal to a specific demographic and wants them to fawn over it's products regardless of price & flaws. Apple lost my business both privately & professionally and I don't see that coming back anytime soon...
Great comments about the state of Apple and its shabby and abusive customer treatment.Has always pushed the pricing, previously it was the price of the cutting edge, today it's more aligned with corporate greed, especially with forced in house upgrades and peripherals. We're seeing value increase now as likely Apple's sales are being negatively impacted by reliability, poor pricing, low storage etc.
I used the Mac exclusively for many a year, even preferring them to corporate notebooks where usage was permissible. Today I've not bought a Mac and retained one for over 5 years as I don't see the inherent value they once offered, nor do I like to support companies that deliberately abuse the customer (4 years to fix a poorly designed keyboard
Do I miss the Mac? Yes, equally I don't care for what Apple has become and it's blatant disregard for the customer. I still have a few older Mac's kicking about that I used professionally in the past to keep me going and if COVID-19 keeps me at home for another 3 months might just get back into Linux, I've an old ThinkPad which is lilneing up for a good candidate for KDE.
Q-6
The switch for me wasn't so bad because I switched to a Surface when Windows 8 was the new thing and believe me, if you would have had a Surface running Windows 8, you wouldn't have ever let go. It's UI when it comes to touchscreen/tablets beats iOS, OS X and the poorly put together Windows 10. If I was able to install it on my surface book I would. Every time I pull out my Surface RT I am reminded how good Windows 8 was....