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Switch Easy shipping issues

I emailed Zoltan regarding shipping times to Canada, and he replied:

It depends on the Customs. Other vise it is fast, but I had a customer
complaining that he never received and got it after 12 days. Hope that
is not the case..

Sorry!

Also we are temporary halted shipping to Canada until we switch
carriers from USPS to FEDEX.

Business will continue on the 15-th of September. This move is
actually to better serve you in a very near future as USPS was not
able to provide tracking outside the USA and package traveling time
was considerably slower. You will continue to enjoy our low shipping
fees as our increased shipping fee from new carrier will NOT be
passed on to you.

Thank You
Click to expand...
 
I still haven't heard back from Chris or sales@switcheasy.com. Do you think it'll be wiser to just order from ebay? I only pay $0.95 more to get it shipped to India, my concern is if I happen to get a saggy bottom case will Switcheasy replace it. The ebay seller clearly states that international customers should contact the manufacturer for any refunds/replacements.

I've been reading on other forums about orders being refunded and later accepted. I just don't want to end up with a saggy case so was preferring to order with switcheasy direct.
 
Update

Well Chris finally emailed me saying he didn't know why my order was cancelled in the first place coz we had discussed it before I placed the order. So he now asked me to paypal another switcheasy account and he'll ship it to me from Hongkong.

Well I'm glad I got that sorted now the wait begins.
 
Also we are temporary halted shipping to Canada until we switch
carriers from USPS to FEDEX.

Business will continue on the 15-th of September.
Click to expand...

So I guess that means I'd have to wait until the 15th for switch to occur, and then there's the couple more days' wait until the package arrives.

Good to know though, rather than repeatedly running out to check the mailbox for something that isn't there. And I've been doing that for a week.
 
i ordered "colors" today 09/11/08 within mins i received conf. email..
lets see when it arrives.. im in las vegas..
 
UPDATE - Glad to see that they are taking action on this as I just got an update after not hearing anything for over two weeks.

On Wed, Sep 10, 2008 at 9:39 AM, My Name <me@gmail.com> wrote:

Hello,

Two weeks ago on Aug. 27 I tried purchasing a Black Capsule Rebel case for my iPhone 3G from your company and have not received a response in regards to my shipment inquiries. I referred your website to a co-worker and he purchased a Capsule Neo on Sept. 5 and received his tracking number on Sept. 6 so this has now elevated my level of concern.

If my order has not shipped, please ship me a Black Capsule Neo instead as I would prefer that over the Rebel since the Neo was not available at the time of my order. If my order has shipped, please send me the tracking information for my order asap. If I do not receive any tracking information within 48 hours I will file a grievance with PayPal as I seem to have no other course of action to pursue in this matter.

I would appreciate a timely response to my request. Thank you.

Me

from Zoltan Stiener <sezoltan@gmail.com>
to My Name <me@gmail.com>
date Thu, Sep 11, 2008 at 6:01 PM
subject Re: Transaction ID: XXXXXXXXXXXXXXXXX
mailed-by gmail.com

me,

Really sorry about this Delay! let me explain. We are a Global Company
your order was forwarded to the nearest re-seller close to you.
Unfortunately I knew nothing about the status of your order till now I
was not involved with orders to Canada, dealt only with US orders.
Your local re-seller was way overwhelmed with the traffic that we sent
and asked for help over the weekend. I will engage...

I will send you both rebel and Neo for your trouble

Delivery My name
Address: My address

Tracking #: XXXXXXXXXXXXX

But to let you know you might not be able to track it! We will give
you a confirmation of mailing but current shipping software is US
only, does not provide updated tracking outside the Country to CANADA

Thank You!

Zoltan
 
I was just wondering if there were any developments on the Canadian orders. I, as of this writing, have not received any word one way or another. It has now been 10 calendar days.

Mick
 
Italchef said:
I was just wondering if there were any developments on the Canadian orders. I, as of this writing, have not received any word one way or another. It has now been 10 calendar days.

Mick
Click to expand...

email zoltan & sales, it was the only way I got a response and I waited 14 days.
 
I sent an e-mail yesterday and received this from Zoltan today.

Dear Customer,


We let you know you might not be able to track your package, I will give you
a confirmation of mailing but current USPS shipping software is US only,
does not provide updated tracking outside the Country to CANADA

Shipping time is varies, if Custom comes in it can be up to two weeks. But some
people get it less then 4-5 days. I don't get it either. This is why
we will stop shipping to CANADA till we switched to a better carrier.

Thank You!
Click to expand...

I ordered mine on the 4th. If I don't get it by this week then I'll have to bug Zoltan again.
 
i recieved mine in 3 days.. fast shipping... great texture and vibrant color that i expected ( i ordered mican(yellow) ) very satisfied for $17 ^^
 
I thought that i'd give you all an update. My Rebel arrived today, 11 days after the shipping notification. The case is actually very good, and from what I can see would protect the phone from a fairly significant fall. No drooping issues on the bottom. I'm satisfied with the case, but the shipping issues to north of the border have left a bad taste. Too bad. Perhaps sourcing it from somewhere else would be the route to take.

Mick
 
woot i'm getting the tiger and black rebels, $15 each. woohoo.

people who do reviews on products, get them free to review.
so i just asked and woot 2 for 1.
 
www.stuffedbox.com

Received an e-mail from Chris today. Apparently, there's another site to buy their products from:

www.stuffedbox.com

I'd like to go and order mine from there right now, but I've already been charged for the first one. I'd like to get a refund on that first before I go ahead with this.
 
krulz133 said:
Received an e-mail from Chris today. Apparently, there's another site to buy their products from:

www.stuffedbox.com

I'd like to go and order mine from there right now, but I've already been charged for the first one. I'd like to get a refund on that first before I go ahead with this.
Click to expand...

isn't that a rip off?
that's $5 more than SE sells their own product for.
 
Well I received my Black Capsule Neo last night, put it on, and it's awesome. And funny enough, Hong Kong, to Alaska, to Memphis to Canada in 2 days. Amazing, but it did take them over two weeks for them to ship anything. :p Hopefully they have it all sorted out with orders to Canada through FedEx. And I still have a Rebel coming in the mail from the US. I'll take it!


On Mon, Sep 15, 2008 at 10:00 PM, maggie@switcheasy.com <maggie@switcheasy.com> wrote:
Dear Kurtis,
Sorry to keep you waiting.
Please find FedEx tracking number #### #### #### for your reference.

--

Best regards,
Maggie
SwitchEasy Ltd., Hong Kong

enquiry@switcheasy.com wrote:

-------- Original Message --------
Subject: Transaction ID: 3SW404389C0190747
Date: Wed, 10 Sep 2008 09:39:33 -0600
From: Me
To: sales@switcheasy.com
CC: chris@switcheasy.com, sezoltan@gmail.com

Hello,

Two weeks ago on Aug. 27 I tried purchasing a Black Capsule Rebel case for my iPhone 3G from your company and have not received a response in regards to my shipment inquiries. I referred your website to a co-worker and he purchased a Capsule Neo on Sept. 5 and received his tracking number on Sept. 6 so this has now elevated my level of concern.

If my order has not shipped, please ship me a Black Capsule *Neo* instead as I would prefer that over the Rebel since the Neo was not available at the time of my order. If my order has shipped, please send me the tracking information for my order asap. If I do not receive any tracking information within 48 hours I will file a grievance with PayPal as I seem to have no other course of action to pursue in this matter.

I would appreciate a timely response to my request. Thank you.
 
Received my CapsuleNeo in the mail today. It is slick and I love it (pictures here). Isn't as bulky as my old Revo2 case from iSkin and fits in my pocket nicely. Installation was smooth too.

The shipping issue with Canadian consumers should be fixed now, and they have that new site (www.stuffedbox.com) to order from. I ordered a CapsuleRebelthrough there last night. Let's see how long that takes to get to me via Canada Post.
 
I finally received my Rebel case and woohoo I found an extra rebel in Red!!

Well it was well worth the wait coz I got two of them. I don't know what to do now with the red one, I ordered the arctic and it shows off my uniqueskins very well.

They shipped thru FedEx International Priority Mail and less than 48 Hours I had it. I think it must have costed them a whole lot more than $3 to ship it and they even added an extra case. I've never had such good customer service before.

My case looks sweet. A little bit of watermarking coz of my uniqueskin design on it but hardly noticable, also the silicon part of the rebel is a tad bit milky but still shows my design just not completely transparent.

So far its great!
 
Well I made a order for a black Neo on September.06.08 and I still have nothing:( I emailed Zoltan and he said he would ship it on the 20th so I'll guess I'll wait until next week for it to arrive.
 
You can get your SwitchEasy cases from www.invopal.com, they are SwitchEasy authorized distributor for Canada. They are having free shipping promotion for all orders within Canada.
 
LOL got a email on Saturday saying that a package is being ship to me by USPS
funny thing is I already got a refund that week I guess my case is coming now...

Now I'm going to get two since I order a Neo from somewhere else.

Anyone have any idea how long it will take to ship from San Francisco to canada?
 
If you are looking for a reliable source for Switcheasy cases, I found a place on eBay that I purchased mine. They offer free shipping and I got my case within a few days. They include a free black pouch case with the purchase of a Switcheasy case. The cool thing is that the pouch case fits the iPhone with the Switcheasy case on on your iPhone. Here is a link to there eBay store www.wirelessrageoutlet.com or you can go to there website at www.wirelessrage.com.
 
ert3 said:
anyone else have the infinite wait from switch easy on their order.

I made my order over the weekend last week and have yet to hear back from them.

----edit-----

Though it took a bit longer than most online purchases it did arrive at about the same time an actual human replied to my email about it not being sent and came as advertised.

I'm already falling inlove with it
Click to expand...

well i just found out thag for 1 t they on:ly ship to usa iv benn waitin for 1 week and just got refunded:(:(:(:(:(:(:(:(:(:(
 
itouch fan said:
well i just found out thag for 1 t they on:ly ship to usa iv benn waitin for 1 week and just got refunded:(:(:(:(:(:(:(:(:(:(
Click to expand...

A week is nothing my friend...I waited for 5 weeks.

Zoltan told me that it was shipped on the 23rd of June.

5 weeks later, Celine told me it was NEVER shipped at all.

So I was waiting for something that was never even sent out. :mad:
 
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