I ordered mine on 5/1 before they listed it as Out of Stock on the website. On Tuesday, 5/3 I emailed them about an order confirmation, and they confirmed my order (since I provided the request paypal transaction id) and gave me the cookie cutter "we sold them too fast over the weekend and didn't get to list them as out of stock" response. I was told they were waiting on their manufacturer to provide stock, and I could cancel if I wished, otherwise my order would be fulfilled when they were back in stock.
On Friday 5/6 I emailed them again, asking for a status update. They indicated that "We're hoping to receive our next batch in the next 3-5 days or by the end of next week May 13th. Please also remember that these times are estimates from our carrier companies, as there may be unavoidable delays such as weather or customs clearance. Therefore we cannot guarantee delivery times."
As far as I can tell, Switcheasy does not routinely provide order confirmations, only Paypal receipts (which I guess is more Paypal's doing than Switcheasy's) but will provide shipping information once shipped. They do seem to not mind to answer any order fulfillment questions if asked, but I suppose if you berate and mock them about their stock issues, you'd probably be less likely to get a positive response.
Personally, they have provided me with very prompt responses to my questions about my order, even providing dates when requested. I was however courteous in my requests, and did not adopt a "I'm the customer, you better give me what I want right now" attitude towards the situation.
Then again, I am an adult, patient, and willing to wait 2-3 weeks if that is what it takes to acquire a good product. And from everything I've seen and read, this case (Canvas) is among the best available, especially for the price.
Supply and demand can be painful sometimes, but it is a reality of the marketplace. With iPads selling as well as they do, the pressure it puts on the manufacturers of good accessories can create situations like these, and if you want in on the quality products, sometimes it requires patience.
On Friday 5/6 I emailed them again, asking for a status update. They indicated that "We're hoping to receive our next batch in the next 3-5 days or by the end of next week May 13th. Please also remember that these times are estimates from our carrier companies, as there may be unavoidable delays such as weather or customs clearance. Therefore we cannot guarantee delivery times."
As far as I can tell, Switcheasy does not routinely provide order confirmations, only Paypal receipts (which I guess is more Paypal's doing than Switcheasy's) but will provide shipping information once shipped. They do seem to not mind to answer any order fulfillment questions if asked, but I suppose if you berate and mock them about their stock issues, you'd probably be less likely to get a positive response.
Personally, they have provided me with very prompt responses to my questions about my order, even providing dates when requested. I was however courteous in my requests, and did not adopt a "I'm the customer, you better give me what I want right now" attitude towards the situation.
Then again, I am an adult, patient, and willing to wait 2-3 weeks if that is what it takes to acquire a good product. And from everything I've seen and read, this case (Canvas) is among the best available, especially for the price.
Supply and demand can be painful sometimes, but it is a reality of the marketplace. With iPads selling as well as they do, the pressure it puts on the manufacturers of good accessories can create situations like these, and if you want in on the quality products, sometimes it requires patience.
