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SwitchEasy NEO with Wiggles!

Rayfire said:
Guys!

Just an update, I recently e-mailed Switcheasy about the complaints people get with the wiggles, and they totally managed to fix it! This applies for white capsuleneo (since that's the one I have and the one they shipped) and there are NO wiggles at all on the new ones! This is awesome! They also managed to replace the rubbery back of the white I-frame to an all plastic (yeah now it looks sort of cheap) but I'm after its advantages which is mainly:
- now stains are reduced A LOT
- snug, no wiggles, no squeaks/noise
Definitely definitely would recommend this product, and Switcheasy as a company is totally awesome and exceptional customer service! I'm now 100% satisfied with this case. So far I had Griffin Elan form replaced with Incase slider replaced with PowerSupport Clear Airjacket replaced with SwitchEasy White CapsuleNeo replaced with Griffin iClear then replaced with the new improved SwitchEasy White CapsuleNeo and this will be my final case :)
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Thats good news unfortunately I can't get a replacement since I live in Canada since they don't ship to Canada no more.
 
Rayfire said:
Ask the resellers in Canada, they might have the new ones.
Nothing hurts to ask.
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Yeah I asked Invopal to see if they could do anything but no luck. Here is the email I got from them:

Thanks for your inquiry. Your product is under manufacturer warranty, and we are a separate company from SwitchEasy. Normally we can help customers to handle their warranty claims, but since SwitchEasy has decided to stop selling its product to Canada and we are not going to get any more stocks from them, all warranty has to be handled by the customers directly with SwitchEasy. Sorry for the inconvenience.


Regards,

Customer Service
Invopal
 
dongadrew said:
Yeah I asked Invopal to see if they could do anything but no luck. Here is the email I got from them:

Thanks for your inquiry. Your product is under manufacturer warranty, and we are a separate company from SwitchEasy. Normally we can help customers to handle their warranty claims, but since SwitchEasy has decided to stop selling its product to Canada and we are not going to get any more stocks from them, all warranty has to be handled by the customers directly with SwitchEasy. Sorry for the inconvenience.


Regards,

Customer Service
Invopal
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Aww really? Dang. So the only way for you guys to get one is by asking someone from US to order one for you then ship it to Canada, quite a hassle. Sorry to hear that dongadrew, I thought they could just ship it to you guys.
 
Rayfire said:
Aww really? Dang. So the only way for you guys to get one is by asking someone from US to order one for you then ship it to Canada, quite a hassle. Sorry to hear that dongadrew, I thought they could just ship it to you guys.
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Yeah it is troublesome hope switcheasy will ship to Canada again some time soon as for now I'm out looking for another case, damn I really like my Neo.
 
I too had the wiggles, used 2x2cm pieces of index card stock and 3M double-sided tape. 2 layers on top, 1 on bottom, and no more wiggles. Wished I hadn't had to do that to make it work right, but whatever...
 
Well I just took my case apart to clean my iphone up and just to check for cracks and such. After I put back on the Neo with the connector(which I always use) but this time I wanted to try out the headphone jack protector to once that was in I notice that the wiggle in the I frame was gone.
 
I just got my black Neo, and so far I love it, but... I have a wiggly "I" frame. And this is not after use, it's been like this since I installed it. So that's a bit disappointing.

Do you think they'll be able to give me a "newer" I frame that apparently is fixed so it doesn't do this. I live in Europe, and I didn't buy it from SwitchEasy directly; I got it from an eBay seller. So do you think they'd still help me?

snverhallen
 
dongadrew said:
Well I just took my case apart to clean my iphone up and just to check for cracks and such. After I put back on the Neo with the connector(which I always use) but this time I wanted to try out the headphone jack protector to once that was in I notice that the wiggle in the I frame was gone.
Click to expand...

I also noticed that the headphone jack protector would help but for me only on that one side and I had to constantly push it in tighter each time it slipped out a hair.
 
5 Star Customer Service

So, with the card and tape on my case and phone to help reduce the wiggles - it only seems like more wiggles keep coming, but a lot less than before.

I heard from this thread that they made a revision to the Neo so I email Zoltan asking if this was true and if I could get a replacement for mine or if I should just purchase a new one (really I just wanted to know if there was a change so I didn't buy a new one for no reason). He responded with a confirmation and told me that my new case was on its way, He also told me a prepaid envelope would arrive also so that I could send my old case back (boohoo!) But he says that he wants to to be able to find out what else they can improve and what went wrong in my case.

That is the best customer service I have ever seen - Bar None!!! If you are worried about buying a case that may change how it fits from average use then just get a SwitchEasy cause they back there product 100%

Now all we need is the colors options like the Rebel! I would kill for a navy blue 'I' frame piece to accent the surrounding black.
 
CADer said:
So, with the card and tape on my case and phone to help reduce the wiggles - it only seems like more wiggles keep coming, but a lot less than before.

I heard from this thread that they made a revision to the Neo so I email Zoltan asking if this was true and if I could get a replacement for mine or if I should just purchase a new one (really I just wanted to know if there was a change so I didn't buy a new one for no reason). He responded with a confirmation and told me that my new case was on its way, He also told me a prepaid envelope would arrive also so that I could send my old case back (boohoo!) But he says that he wants to to be able to find out what else they can improve and what went wrong in my case.

That is the best customer service I have ever seen - Bar None!!! If you are worried about buying a case that may change how it fits from average use then just get a SwitchEasy cause they back there product 100%

Now all we need is the colors options like the Rebel! I would kill for a navy blue 'I' frame piece to accent the surrounding black.
Click to expand...

Thats good news I wish they still ship to Canada since my I Frame problem is getting worst day after day :( Also I can't get one from the resellers in Canada since Invopal shut there site down :(
 
dongadrew said:
Thats good news I wish they still ship to Canada since my I Frame problem is getting worst day after day :( Also I can't get one from the resellers in Canada since Invopal shut there site down :(
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I'm sorry to hear that. Don't you guys know anyone personally here in the US that could buy you one?

Just an update on the case, I think the top of the I frame is starting to show wiggles again.. Argh. The bottom is still snug though.
 
Rayfire said:
I'm sorry to hear that. Don't you guys know anyone personally here in the US that could buy you one?

Just an update on the case, I think the top of the I frame is starting to show wiggles again.. Argh. The bottom is still snug though.
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No I don't know anyone personally guess I'll just wait until they start shipping to Canada again and then I ask them for a replacement...

Also Rayfire did you one of the new CapsuleNeo? Was it white or black?
 
dongadrew said:
No I don't know anyone personally guess I'll just wait until they start shipping to Canada again and then I ask them for a replacement...

Also Rayfire did you one of the new CapsuleNeo? Was it white or black?
Click to expand...

I own a white one. They already shipped me the revised white I frame like I said previously on my post. Unfortunately, the top one is wiggling again.
 
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