Switcheasy Vulcan

[wingnut8]

mine's stained yellow terribly.

 

[Rayfire]

mine's stained yellow terribly.

Since when did you have yours? I'm trying to hold on to this case till the new iPhone gets released but I'm seeing stain issues too. Switcheasy said I need to send it in for a replacement to be shipped.

 

[NoShare1]

My Clear Vulcan case has turned yellow. I have had it since January. I just sent an email to SwitchEasy with Photo's and a receipt. I have asked them to send me a new "Smoke" colored one instead if at all possible so I won't have to keep dealing with a yellow case every 4 months for the next 2 years!
I really love the thing and bought it to replace my SE Capsule Rebel which I loved, it was just a little too thick for me, so I went with the SE Vulcan and loved it until it turned yellow. I just put the Capsule Rebel back on it last night.

Hopefully SE will do the right thing and send me one in "Smoke", we will see!

 

[Rayfire]

My Clear Vulcan case has turned yellow. I have had it since January. I just sent an email to SwitchEasy with Photo's and a receipt. I have asked them to send me a new "Smoke" colored one instead if at all possible so I won't have to keep dealing with a yellow case every 4 months for the next 2 years!
I really love the thing and bought it to replace my SE Capsule Rebel which I loved, it was just a little too thick for me, so I went with the SE Vulcan and loved it until it turned yellow. I just put the Capsule Rebel back on it last night.

Hopefully SE will do the right thing and send me one in "Smoke", we will see!

Interesting, I just got my replacement too yesterday because of the same issue - yellowish case, due to normal usage. If after three or four months this happens again, I'm gonna follow what you did - ask for the "smoke" (black) one.

 

[SimplyBlue]

Just sent in a request for a 'Black/Smoky' replacement case as I experienced the same yellowing/staining issue with the clear one.

 

[SimplyBlue]

Just sent in a request for a 'Black/Smoky' replacement case as I experienced the same yellowing/staining issue with the clear one.

So I was told they cannot replace it with a different color and I will only get a replacement of the original product I ordered. Guess I'll have to keep asking for a new case every month or two from them with the 2 year warranty I have with them.

 

[Rayfire]

So I was told they cannot replace it with a different color and I will only get a replacement of the original product I ordered. Guess I'll have to keep asking for a new case every month or two from them with the 2 year warranty I have with them.

I wonder if NoShare1 ran into the same scenario as you did, that warranty will come in handy I suppose.

 

[Dezlboy]

So I was told they cannot replace it with a different color and I will only get a replacement of the original product I ordered. Guess I'll have to keep asking for a new case every month or two from them with the 2 year warranty I have with them.

What nonsense! Please do keep asking for new cases, maybe then the company will wise up. Great customer service.

 

[NoShare1]

I just got my replacement in yesterday and it's another "Clear" one. I even stated that I didn't want to keep sending getting replacements due to the "yellowing", so NO "smoke". But if they want to keep sending me new ones, I guess I may have to do that!!
If they would have sent me the "smoke" I would shut up, but Nooooo!!
My reply message back stating their lack of customer service is going to point to this thread!! Stay Tuned!!

 

[NoShare1]

Here is the email I sent this morning concerning the replacement. While I didn't link directly to this thread, I did mention it. For the record, I'm not trying to be an "A**" about it, I LOVE the case and their products, just not that it will keep turning yellow. I may put the old clear one back on and call the color "Coffee"....

Hello Celine,
I have received a new "Clear" Vulcan case. I had requested a replacement in "Smoke" versus "Clear" due to the "Yellowing" of the "Clear" Vulcan case after only 3-4 months. I would rather have the "Smoke" Vulcan case and be done with this replacement process as the new "Clear" one you sent will probably turn Yellow in another 3-4 months and the "Smoke" would hide any "Yellowing". I will now have to go through with this process again and again until the 2 years are up which is extremely poor customer relations to keep your customers unhappy with one of your products!! I just want you to make it right!
I have several people following my plight via the forum at www.macrumors.com concerning the "Clear" Vulcan case and my situation regarding my case who have had similar issue with the "Clear" case as well. I will now have to give them this update. I am very surprised you would not resolve this to the satisfaction of your customers.
So at this time I would say that I am fairly dissatisfied with the company I have been a fan of since I purchased my "Pivot Dock" from you as well as a "Capsule Rebel" and "Rebel Touch".
Regards,

 

[SimplyBlue]

Got my replacement case back and what a difference. I forgot what the clear case looked like and now my white iPhone looks WHITE! Guess I should put a reminder in to call SwitchEasy in a month or two to order another replacement.