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Switcheasy: Zoltan Asleep at the Wheel?
- Thread starter randymac88
- Start date
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Well its been 3 weeks now and no capsule Neo yet..........
I emailed Zoltan on friday regarding the tracking number and still no response guess I email him again later tonight.
EDIT:Really glad that an apple Store is finally opening up in my city this Saturday I'm definaetly picking up a slider for my Iphone since this Griffin Flexgrip is just horrible.
I emailed Zoltan on friday regarding the tracking number and still no response guess I email him again later tonight.
EDIT:Really glad that an apple Store is finally opening up in my city this Saturday I'm definaetly picking up a slider for my Iphone since this Griffin Flexgrip is just horrible.
Ferris23, why you getting a new neo black just out of curiosity. Problems with the old one?
Anyways, I really would think that probably there was a problem with their email. Zoltsn usually responds quickly as many of us can attest to already. They do however need see better shipping control. That is for sure. I am sure they have lost a ton of money by sending out the wrong colored cases or wrong products.
I had a slight issue, not a major problem with the case. I honestly don't want to go into detail because I know someone out there would take advantage of what they did for me. The Neo wasn't really the major problem I had with them.
I kind of feel bad for blasting this company a bit because they really do go out of their way to clear up mistakes and take care of problem products. But they just need to clean up their operation a bit because it's not good for them or the customer.
I got 2 responses from zoltan yesterday. 1 saying my order i placed sunday had already shipped they just forgot to send me the confirmation and according to the track# he gave me it should get here today. I hope its corrrect and its what i ordered. The other email was that he was sending me a rebel tiger to replace my faulty arctic tiger. They seem to be catching up.
After reading this thread I was worried about my order. However, I placed my order on Monday evening and just received it today. Hopefully things are getting under control at SwitchEasy.
OH NO!! What a mix up. I never really looked at that little thing on their page, so the name didn't register.
I have a Capsule replacement on the way. I asked for a Colors to replace it. I hope i don't end up with something else too!!! Maybe a biscuit!?
Finally, I got an email from Zoltan today, giving me the address of where to return unwanted product. . So he at last responded, but didn't actually address my question/issue.
Then to my surprise, I checked the mail when I got home from work today and there was my order! Excited, I opened it up...and, it only contained two of the three cases that I actually ordered.
So, the saga continues.
. So he at last responded, but didn't actually address my question/issue.Then to my surprise, I checked the mail when I got home from work today and there was my order! Excited, I opened it up...and, it only contained two of the three cases that I actually ordered.
So, the saga continues.
Yeah just imagine my surprise to get the package and already know it was not the right thing just by how the thing was shaped oh well I asked if he wanted me to return it and he said no. He emailed someone named Theo and copied me in on it and told him to mail me one ASAP so we will see what happens. I know i didnt get any shipment notification today so hopefully soon.
One other note, the front screens on both of the two cases that I got are cut wrong. The home screen circle is too low on the film, and it doesn't fit right. Useless.
I really like switcheasy, and i'm pulling for them, but they're not making it easy for me.
I really like switcheasy, and i'm pulling for them, but they're not making it easy for me.
I got a Black Neo in the mail today. I wasn't supposed to get a Black Neo in the mail today, in fact I wasn't supposed to be getting ANYTHING from Switcheasy in the mail today.
These guys need to clean things up badly. I love the product and really want them to do well and keep the cases coming, but unless these things are pennies to them(it is just plastic I guess), they are throwing away a lot of product/inventory.
These guys need to clean things up badly. I love the product and really want them to do well and keep the cases coming, but unless these things are pennies to them(it is just plastic I guess), they are throwing away a lot of product/inventory.
I got a Black Neo in the mail today. I wasn't supposed to get a Black Neo in the mail today, in fact I wasn't supposed to be getting from ANYTHING from Switcheasy in the mail today.
These guys need to clean things up badly. I love the product and really want them to do well and keep the cases coming, but unless these things are pennies to them(it is just plastic I guess), they are throwing away a lot of product/inventory.
hey maybe they sent you mine. you can mail it to me if you want
but seriously thats really strange that they did that. I cant even imagine the mess that is going on over .
That happened to me, only it was a white runaway!
I did however, get my white Neo today.
Well he email me back today and issue a refund even though I didn't ask for it
here is the email:
Andrew,
This is now Zoltan. Back from a family leave. I got the nightshift
today. Peter our new employee also worked on my email in the meantime.
While I was gone I learned that we went with a different direction.
Instead of Shipping the more expensive FEDEX way, we set up re-sellers
in Canada instead. Now our packages ship from inside Canada so we
don't have to deal with Custom just once.
You were issued a refund today. Package might still went out but we
did not used FEDEX apparently. Sorry if I disappointed you.
LOL really hope my case is coming. If not I'm really disappointed I mean I waited for three weeks!
here is the email:
Andrew,
This is now Zoltan. Back from a family leave. I got the nightshift
today. Peter our new employee also worked on my email in the meantime.
While I was gone I learned that we went with a different direction.
Instead of Shipping the more expensive FEDEX way, we set up re-sellers
in Canada instead. Now our packages ship from inside Canada so we
don't have to deal with Custom just once.
You were issued a refund today. Package might still went out but we
did not used FEDEX apparently. Sorry if I disappointed you.
LOL really hope my case is coming. If not I'm really disappointed I mean I waited for three weeks!
you will always have an off day with a company, you gotta think of the good service as well as the bad
Poor Customer Service...
First of all I think it is great that they are rectifying some of your order discrepancies. However, some people remain dissatisfied! Myself included!
I ordered my case and got a confirmation from Paypal on 2/28 saying switcheasy got there money basically! Days passed... with work and home, i forgot all about my order until my brother asked me how was my new case? Of course I did not receive my new case or ANY e-mails from switcheasy concerning my order or otherwise!
My brother said it was weird because he only has good experiences with them. I sent them an e-mail inquiry and the next day I received a confirmation of my order and an e-mail stating my order was shipped out! This was on 3/6! No apologies or explanations just pretending like my order was just placed! Meanwhile, I get to wait several more days for it to go through the slow regular mail!
I sent them an e-mail complaining about this process, and how slighted I feel as a result to the way my order was treated and requested a partial refund or a free case, but some sort of sign that they are really sorry for the way my order was pretty much, just forgotten!
But I get nothing!!! Just an e-mail from Zoltan saying "sorry for your wait!" What the heck is that???
I'm furious! I hope like *$&* my order comes perfectly fine after all this waiting!
But for those of you that received your order and decent customer service I am very happy for you, and I only wish my first and last experience with the company was as good!
First of all I think it is great that they are rectifying some of your order discrepancies. However, some people remain dissatisfied! Myself included!
I ordered my case and got a confirmation from Paypal on 2/28 saying switcheasy got there money basically! Days passed... with work and home, i forgot all about my order until my brother asked me how was my new case? Of course I did not receive my new case or ANY e-mails from switcheasy concerning my order or otherwise!
My brother said it was weird because he only has good experiences with them. I sent them an e-mail inquiry and the next day I received a confirmation of my order and an e-mail stating my order was shipped out! This was on 3/6! No apologies or explanations just pretending like my order was just placed! Meanwhile, I get to wait several more days for it to go through the slow regular mail!
I sent them an e-mail complaining about this process, and how slighted I feel as a result to the way my order was treated and requested a partial refund or a free case, but some sort of sign that they are really sorry for the way my order was pretty much, just forgotten!
But I get nothing!!! Just an e-mail from Zoltan saying "sorry for your wait!" What the heck is that???
I'm furious!
I hope like *$&* my order comes perfectly fine after all this waiting!But for those of you that received your order and decent customer service I am very happy for you, and I only wish my first and last experience with the company was as good!
They told me they were going to send me a replacement for my defective case, Its been 5 weeks now and nothing has come.
I had ordered the SwitchEasy Capsule for the iPhone, and the plastic on it cracked at the seam on the bottom. He then sent me a free replacement and a free clip to make up for the troubles. His response to everything was very quick, start to finish.
The clip however, arrived broken. The actual clip was busted off, and the plastic hinges had exploded in the case. There is no hope for it. Since I moved on to a leather sleeve and shield, I personally don't mind. It's the thought I suppose. He didn't have to do a thing, so I won't complain.
I personally agree with the 2 extremes in customer service. On one hand, everything was speedy and handled well. On the other, if a product breaks on a customer, the worst thing is to send that customer another broken product.
I like the people, but won't be buying from them again.
The clip however, arrived broken. The actual clip was busted off, and the plastic hinges had exploded in the case. There is no hope for it. Since I moved on to a leather sleeve and shield, I personally don't mind. It's the thought I suppose. He didn't have to do a thing, so I won't complain.
I personally agree with the 2 extremes in customer service. On one hand, everything was speedy and handled well. On the other, if a product breaks on a customer, the worst thing is to send that customer another broken product.
I like the people, but won't be buying from them again.