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The problem lies with CEO John Legere's comments. He stated everyone gets the 200mb free "No strings attached." That's the problem. There are plenty of strings attached to the deal. The EIP program for non T-Mobile subscribers is not interest free as the want you to believe. If you are forced to pay $20 a month for data just for the privilege of getting 0% financing then it is absolutely a bait and switch tactic, it's a play on words period. By financing on the EIP program that alone makes you a customer. They run your credit and establish an account which you agree to pay over a fixed amount of time. If they would have made it clear upfront by stating in order to get free data you must pay for the device in full, which they did not, then no one would be debating this issue. The $20 minimum fee for data is essence interest because they are forcing you to buy data for privilege of financing at 0%. The total amount you would have to pay for the so called free data ($20 for 500MB + 200MB free total 700MB) is $480 over 24 months. Once the device is paid off then the real free data would kick in and the $20 would be able to drop off. So in reality the $20 a month is a finance charge of 480.00 over 24 months. Do the math, $630 for a 16GB iPad air and $480 fee to get the free data, Total $1110 over two years. It equates to 76.2% interest charge over two years. THATS CRAZY. It would be better to charge the device on a credit card and add data as needed. I had a online chat with customer service yesterday and they are so confused that they actually told me the purpose of the fee is to prevent fraud. That doesn't make sense either as they wouldn't extend credit if you were a credit risk. T-Mobile needs to get their act together.....or at least be more transparent regarding this issue.


I see your point. They should have handled it better. And using the term 'no strings attached' and '0% financing' was deceptive.

Where I come from, any time you finance something, you're going to get screwed. The only good debt has the words "paid off" written on it. The fact that the $20 INCLUDES the subsidy for the iPad surprises me. In a good way. I expected you to have to pay the iPad off with a separate monthly payment.

You can't calculate the cost of the iPad that way. It's not $1110 for the iPad over two years. You're getting the value of the data service in there, too. However, it's still an absurd amount of money. For both the iPad, and the data on it.

They really are giving away 200MB of data, if you do it right. They're relying on the fact that you'll use more than that and have to pay. Using more than 200MB over LTE, in my area, can happen in around 57 seconds.

Smart people will buy a used iPad, or a refurb, and stick a T-Mobile SIM in it. Boom, 200MB free data, debt free. You're welcome.

Dumb people will finance it, feel betrayed, and wonder why they're broke at the end of the day. As they've always done. Death by a thousand cuts.
 
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There seems to be a lot of misinformation here.

I purchased a 32GB iPad Air form T-Mobile on launch day. The deal was that when you sign up you are initially put on the $20/mth plan because their in store system wasn't setup to handle the 200MB free data plan.

After you purchased the iPad, regardless of whether you are paying monthly for it or just buy it outright, you are supposed to call into Customer Service and have them switch you over to the On Demand plan which will get you the 200MB/mth and a $10/mth monthly credit totaling out to be $0/mth.

After reading this post, I immediately called into T-Mobile to verify that I was in fact going to be getting 200MB and no monthly payments. They confirmed that everything is correct and that I should be getting my data and no charges. The CS rep even referred to it as "No Strings Attached" deal.

By the way I find it interesting how many people on here are financial experts and keep saying that financing the purchase was "dumb." Its zero interest and the deal is legitimate. It would have been dumb to not finance it. There's no cost of borrowing. I can pay off my iPad anytime I want online. But why do that when I can let T-Mobile subsidize a little bit of inflation for me over two years? The dumb thing would be to go in there and not make sure that everything is going to be exactly how they say it is before you walk out with it.
 
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I really can't understand why T-Mobile doesn't come out and say something like...

"We weren't clear in our communications. We're taking the blame and any new customer who purchased an iPad between Friday and Sunday qualifies for interest free financing and 200MB data per month free for life. Going forward, any new customer who wishes to finance an iPad will be required to purchase a data plan until the iPad is completely paid for."

It would go a long way towards clearing everything up and would earn them back a lot of goodwill. And it probably doesn't cost them THAT much when you factor in people who will be upgrading their data plans anyways.

precisely!!!
 
There seems to be a lot of misinformation here.

I purchased a 32GB iPad Air form T-Mobile on launch day. The deal was that when you sign up you are initially put on the $20/mth plan because their in store system wasn't setup to handle the 200MB free data plan.

After you purchased the iPad, regardless of whether you are paying monthly for it or just buy it outright, you are supposed to call into Customer Service and have them switch you over to the On Demand plan which will get you the 200MB/mth and a $10/mth monthly credit totaling out to be $0/mth.

After reading this post, I immediately called into T-Mobile to verify that I was in fact going to be getting 200MB and no monthly payments. They confirmed that everything is correct and that I should be getting my data and no charges. The CS rep even referred to it as "No Strings Attached" deal.

By the way I find it interesting how many people on here are financial experts and keep saying that financing the purchase was "dumb." Its zero interest and the deal is legitimate. It would have been dumb to not finance it. There's no cost of borrowing. I can pay off my iPad anytime I want online. But why do that when I can let T-Mobile subsidize a little bit of inflation for me over two years? The dumb thing would be to go in there and not make sure that everything is going to be exactly how they say it is before you walk out with it.

I did the same and have spoken with 3 different reps (2 today) who have all confirmed what you said.
 
That's because it's a screen shot from the Apple Store website, where you HAVE to buy the iPad Air at full price, which makes it eligible for free, no strings attached, 200mb of data.

This is unlike buying directly from T-Mobile, where financing is an option, and there is a big string attached if you choose to finance the iPad.

Confusing because of the statements and stories from Friday, I know..

Oh, so iPads ordered from Apple's store still get free data (without an existing account)? Cool.
 
There seems to be a lot of misinformation here.

I purchased a 32GB iPad Air form T-Mobile on launch day. The deal was that when you sign up you are initially put on the $20/mth plan because their in store system wasn't setup to handle the 200MB free data plan.

After you purchased the iPad, regardless of whether you are paying monthly for it or just buy it outright, you are supposed to call into Customer Service and have them switch you over to the On Demand plan which will get you the 200MB/mth and a $10/mth monthly credit totaling out to be $0/mth.

After reading this post, I immediately called into T-Mobile to verify that I was in fact going to be getting 200MB and no monthly payments. They confirmed that everything is correct and that I should be getting my data and no charges. The CS rep even referred to it as "No Strings Attached" deal.

By the way I find it interesting how many people on here are financial experts and keep saying that financing the purchase was "dumb." Its zero interest and the deal is legitimate. It would have been dumb to not finance it. There's no cost of borrowing. I can pay off my iPad anytime I want online. But why do that when I can let T-Mobile subsidize a little bit of inflation for me over two years? The dumb thing would be to go in there and not make sure that everything is going to be exactly how they say it is before you walk out with it.

I tried to do this 4 times over the weekend and was told by customer service that I couldn't be placed on an on demand plan because I did the EIP. I had to stay with the $20 and up plan. I had to be a T-Mobile voice customer to qualify for that.

This is what is also adding to the confusion that there are so many different ways that customer service is handling this.
 
I tried to do this 4 times over the weekend and was told by customer service that I couldn't be placed on an on demand plan because I did the EIP. I had to stay with the $20 and up plan. I had to be a T-Mobile voice customer to qualify for that.

This is what is also adding to the confusion that there are so many different ways that customer service is handling this.

Right. That's why I took the names and ID numbers who told me differently. I get the feeling even very high up at T-Mobile, people still have no idea what the deal is. And if the changed the deal then I expect to be grandfathered into what they promised me.
 
this is going to be a PR nightmare for T-Mo
I bought a new 128/TMob at the Apple Store and went to the TMob site to sign up a new account. (When I logged in with my TMob cell number, the website told me that only an authorized user could add a device to my account. Go figure.)

Anyway, I got 2 emails:
- Welcome to TMob
- Free 200 Mb/month until December 2

So where is this free for life?
 
I have no issues at all with folks who are buying subsidized hardware having to make other financial commitments in exchange for the hardware subsidy. That's nothing new. That said, I bet the CEO wishes he could take this tweet back (emphasis mine):

"Yes. Everyone gets the 200MB of free data. No exceptions. No strings attached."

Sucks to be the CEO of T-Mo today.

Not really because everyone does get 200Mb of free data, including people who then pay for more data after the 200Mb gets used up.
 
I'm a voice (prepaid, $30/month) customer and the nice person on chat wouldn't let me buy an iPad on the monthly plan unless I converted to post-paid, which I declined to do.

any prepaid TMO voice customers have luck buying on the monthly plan w/o adding the $20/month, 500MB data plan?
 
Wow. Scumbags. T-Mobile AND the corporate apologists in this thread trying to justify the whole thing. They let bad information spread like a **************** and waited until AFTER the last minute to clarify.
 
I bought a new 128/TMob at the Apple Store and went to the TMob site to sign up a new account. (When I logged in with my TMob cell number, the website told me that only an authorized user could add a device to my account. Go figure.)

Anyway, I got 2 emails:
- Welcome to TMob
- Free 200 Mb/month until December 2

So where is this free for life?

Dec 2 sounds like the end of the month, before a new month begins. And a new 200mb begins.
Since you bought at the Apple Store (and not financed through T-Mobile) you should be fine.
Don't know about the authorized user error code though.
 
Well apparently it's not cleared up because you have it totally wrong. Any non-current T-Mobile customer can bring in a compatible device and get free data. What are both of you not understanding about that?

As others have pointed out the fact that their 0% interest financing plan requires you to buy a data plan doesn't mean you don't get the free data. You still get the free data on top of what you're required to buy to get the financing. If you don't want to pay for the prerequisite plan pay cash or finance the iPad elsewhere.

I'm a long time T-Mobile customer and I totally understand.

I was talking about Financing for new customers…. we current customers can finance an iPad and get free data...
 
Either they sort this out quickly or I smell some lawsuits will spring out of this debacle.

Yay! Lawsuits! That will make it all better.

You could have had THOUSANDS of new customers with this, but instead you have now further turned potential customers away by doing it this way.

I'm sure they'll get thousands of new customers, probably millions. If you bought a T-Mobile iPad at an Apple store, you're a new customer. This is the first release that T-Mobile has carried the iPad and I'm pretty sure Apple sold more than a few thousand this weekend.
 
You do have to admit that the way T-Mobile handled this was confusing as their own people were telling different stories, even the management was not on the same page. I am a T-Mobile customer and I thought the way they handled this was not great. The CEO should have had the website updated and the people better trained before he went ahead and announced anything. You can't have the website say one thing one day and then another thing the next day. You can't give free 200MB of data to some new customers and refuse it to other new customers. T-Mobile should honor what the CEO said and give a limited time frame honoring the free deal for new customers that want to finance.

I really don't understand those people that are getting upset by this that were not going to finance anyway, new customer or current T-Mobile customer as they still get the free 200MB data plan.
I agree 100%

This was done with good intentions. Tmobile still has the best deal in town
 
Professor, please explain to us why it's a good idea to pay a ridiculously inflated price for a device you can't afford. :rolleyes:

To quote post #200,

"For 0% down and only $25/mo you get all the perks of having an iPad while retaining your own finances for alternative investing. So not only can you use the free cash for alternative investments, but then consider that $25 today is worth more than $25 in two years due to inflation. Assume 4% inflation and you're saving $20 on a $500 iPad... enough to justify buying XCOM.

If no strings are attached, you'd have to be a fool to NOT finance it."

You basically get to keep your money now and make it work for you.
This of course is assuming 0% finance charge, and them not requiring a $20 per month plan, or any other plan, as was allowed on the website on Friday (but is no longer allowing now).
 
Professor, please explain to us why it's a good idea to pay a ridiculously inflated price for a device you can't afford. :rolleyes:

Is it a hobby for you to come to macrumors to give free financial advice? Or is it just a hobby to be a prick on a message board? Maybe both?
 
All of the major news outlets announced this plan as 200MB of free data for ANYONE who walked in and purchased a new iPad from T-Mobile, period!

So because media mis-interpreted, that's T-Mobile's problem? At the end of the day, it's T-Mo making the offer, so it's their interpretation you need to understand, not NBC's.

All of this was announced in TANDEM with the announcement that T-Mobile was offering the financing on the new iPad -- making it sound like the two offers went together.

Welcome to marketing. It's a common trick to put two things adjacent and let the reader's mind connect them. Happens all the time in marketing and politics.
 
ATT iPad on T-mobile

I received my ATT iPad air today and went straight to a T-mobile store in NJ. I own my device (no financing). Staff was very helpful, understood that I want to try out the network and gave me a prepaid data SIM to get 200 MB data for life. The total cost was $10 -SIM was free, they charged me $10 for activation (reasonable)

I didn't even bother activating my ATT account. I believe once I do, I have to recharge every 2-3 months else my SIM gets fried (May be wrong, but that's what I heard)

Overall positive experience, no complaints. I have ATT for my phone and may actually think about moving to t-mobile depending on the network
 
Anyway, I got 2 emails:
- Welcome to TMob
- Free 200 Mb/month until December 2

So where is this free for life?
You know the account is metered / billed per month, Right? The end of your billing period would be Dec 2, then. At which point you'd get another free 200Mb until the end of that billing period. This goes on in perpetuity with each billing period being between 28-31 days.
 
Not really since until I saw the Twitter message by the CEO, I intended on buying the WiFi version, which I now am again. So really, it's a bad taste in my mouth about T-Mobile and not even the potential for a customer to them.
again your loss, your missing out on a great experience. Good luck
 
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