T-Mobile esim locked

Discussion in 'Apple Watch' started by Seand442, May 11, 2018.

  1. Seand442 macrumors newbie

    Joined:
    May 11, 2018
    #1
    Long story short, I sold a watch I had previously purchased on Craigslist and the buyer is claiming that t-mobile can’t/won’t activate it on his account because the esim is locked to a Verizon account. I have a VZW business account and was never able to activate it on my account. The IMEI is clear with T-Mobile. Have any of you heard of anything like this? My understanding is that an esim is not carrier lockable. Am I wrong?
     
  2. Banglazed macrumors 68020

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #2
  3. Seand442 thread starter macrumors newbie

    Joined:
    May 11, 2018
    #3
    Ok. So, I will guess that this watch may have not been properly removed from an account. Is there anything that can be done at this stage of the game, or is this watch just going to be WiFi only from here on out?
     
  4. Lennyvalentin macrumors 65816

    Lennyvalentin

    Joined:
    Apr 25, 2011
    #4
    Try logging in to your iCloud account and go to settings/my devices, and see if you can find anything suspicious/relevant you can remove off of there...
     
  5. TiggrToo macrumors demi-goddess

    TiggrToo

    Joined:
    Aug 24, 2017
    Location:
    Out there...way out there
    #5
    You're not wrong and there seems to be a common worrying trend among the carriers ignorance about this.

    Also see: Gave up on AW S3 LTE Verizon also here at MR
     
  6. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #6
    If you don't want to waste any more of your time and the new purchaser's time. Just ask the purchaser if they have an Apple store nearby. Your watch still under the 12 warranty, let Apple work with T-Mobile to correctly activate the watch on T-Mobile or replace the watch.

    Note: There is no Carrier in the world that is locking the eSIM on the Apple watch! If you want more information on the real problem, please swing by the thread that @TiggrToo referenced.

    Note: Carriers can and do Blacklist watches that are stolen or payments were never completed for a carrier purchase, however you indicated it showed clean on T-Mobile.

    Dave
     
  7. Seand442 thread starter macrumors newbie

    Joined:
    May 11, 2018
    #7
    That was going to be my next move. I couldnt get it activated on my VZW business account, but that is another issue. I knew carriers can blacklist IMEIs, but never heard of an esim locked to an account on a different carrier.

     
  8. ttentelh macrumors newbie

    ttentelh

    Joined:
    Dec 7, 2018
    #8
    tell him to do factory reset on the watch
     

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