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Carrier T-Mobile Fail

willmtaylor said:
Again, I appreciate the sentiment and understand the pragmatics, but I refuse to let a company off the hook and say a customer service representative doesn’t represent the company they’re working for. They simply do.
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Oh don't get me wrong, I'm not arguing that they do not represent the company and that you should let them off the hook.

All I'm trying to say is that the company doesn't care.
 
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