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T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens

omg yeah i've been having this issue today! I thought it was just me. I did do a hard reset prior before seeing this. i have an iPhone 5s on T-Mobile (although the iphone was originally purchased from AT&T)
 
I have an AT&T iPhone 6 and the last week or so mine has been acting "janky". I haven't seen a blue screen of death or restarts but a few of the Apple Core Apps have either frozen or worked strangely enough that I needed to restart myself to clear it up. Not sure what it's related to but it's been annoying. Looking forward to 8.4 but hoping it isn't just as buggy.
 
Calling in about this problem will only help by making T-Mobile aware of how many people are having the issue. Support people will only read from their general "list of solutions" troubleshooting script. They aren't actually aware of anything that can help you. Just call in, describe the problem, then get off the phone.
 
I'm in Brazil using the iPhone 6 with a carrier called 'Claro'. I had this exact same issue two days ago (blue screen followed by restart). So far, it has only happened that one time though :).

Edit:
Just a quick thought: I bought my phone in the US on the Apple Store. As all the Brazilians who buy their Iphone in the US, I bought the T-mobile version that comes unlocked and works in Brazil. Maybe that has something to do with it?
 
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ad_2001 said:
T-Mobile user here and I've been seeing random reboot for the last couple of weeks ... at first I thought it was because I was almost out of storage ... but the reboot still happens after I deleted 20Gb of music from my phone ...

Then, I thought it was Apple Watch related ... I thought somehow when the iPhone tries to update apps on my Apple Watch, it might crash the phone ... but with this report, maybe it's the T-Mobile ...

I did so many hard rest and the reboot always comes back ... my iPhone 6 Plus restarted at least 4 times since this morning ... but I've never seen a blue screen though
Click to expand...

OK, I'm taking it back for the blue screen thing... after I posted the comment above ... in about 10 mins, my phone rebooted 4 times and I just saw the blue screen as well! And it was all after I did another hard reset after posting the comment.
 
This is good new that it wasn't just me. I have an unlocked att phone using a T-Mobile sim. Also a T-Mobile broadband router that they offer for free. Phone was looping this morning with the blue screen. I noticed when I was in my car, away from wifi, it was working fine. When I got home, kept looping. Turned off wifi and hasn't messed up since. It's either the router (if anyone else has that router and problem), or T-Mobile switching from wifi to cell service. I'm leaving wifi turned off until a fix.

But now sucks reading they have a cap. Got "de-prioritized" all of may cause I went over 20gb. Eff it kept going. Hit 45gb. Didn't have wifi at the time.
 
Oh... no! Not the blue screens, - those are patented brand mark! :)


Sincerely, iPhone internal components quality seems to have worsened: in my company 2 employee iPhones just died without any symptoms. A third one suffered from random restarts... Of course, Apple sells a lot bigger volume of them nowadays, but still...
 
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Unlikely to be a T-Mobile thing. If you are having to problem then try this.

Go to Privacy under Settings.
Find your way to Diagnostics and Usage Data.
If the top entries are a string of numbers and not letters then it shows a kernal panic of some sort.

I would advise restoring the device and setting up as new and if the issue persists to speak to Apple directly, rather than the network as they would most likely send you there anyway.
 
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dwsolberg said:
This is obviously related to T-Mobile doing something. For the people having a problem: Did you recently click "okay" to accept a carrier update? Also, what is your carrier information listed under Settings->General->About? (Mine says T-Mobile 19.1, but I''m not having any problems).
Click to expand...

No recent carrier update for me and I'm on 19.1, with the issue.....
 
We have ATT and have been having a similar problem with one of our two phones (a 4s). No blue screen, but it starts rebooting every 5 minutes or so when it is plugged in for the night. It will do it several nights in a row, then skip some, then start up again. The only solution is to plug the phone in and manually shut it down to allow it to charge. This started about the time the last iOS update was released.
 
There was an issue related to memory with the iPhone 6 & 6 Plus, usually with the higher storage capacity models. That issue had very similar symptoms to this recent "Name the fault after the first colour you see" GATE. ... This is why T-Mobile are blaming it on memory at this early stage.

My bet is its something to do with a APN profile package, sent from T-Mobile.
 
Even Longer said:
Oh... no! Not the blue screens, - those are patented brand mark! :)


Sincerely, iPhone internal components quality seems to have worsened: in my company 2 employee iPhones just died without any symptoms. A third one suffered from random restarts... Of course, Apple sells a lot bigger volume of them nowadays, but still...
Click to expand...

Except this is almost certainly on T-Mobile's end... until other carriers have the same issue, it's probably not Apple's fault and therefore has nothing to do with whether or not internal components are getting worse.

EDIT: Now that people from other carriers are commenting, I'm interested to see what exactly is going wrong.
 
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t mobile user here. 64GB iphone 6. memory not even close to being full. had this morning starting this morning. just got back from genius bar. they ran a diagnostic and said it was a firmware issue. i put my phone into DFU mode and erased everything. been back up and running for about an hour with no blue screens yet.
 
Tubamajuba said:
Except this is almost certainly on T-Mobile's end... until other carriers have the same issue, it's probably not Apple's fault and therefore has nothing to do with whether or not internal components are getting worse.
Click to expand...

I couldn't care less for T-Mobile, - all our phones being acquired unlocked.
Still, such things have never happened before. Could be a Monday batch, though..
 
I got this last night and was like wtf. I had just been testing one of my games so I figured I Had some huge memory leak that was basically distorting my phone haha.
 
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