T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens

[Chatter]

Just had this happen so I did the following. Seems ok for now.

1. Toggle wifi calling off.
2. Restart phone.
3. Turn on airplane mode. Then turn off.
4. Turn wifi calling back on.

Hope this helps. If not, the value of this trick is what you paid for it! 🙂

 

[TraceyS/FL]

This is obviously related to T-Mobile doing something. For the people having a problem: Did you recently click "okay" to accept a carrier update? Also, what is your carrier information listed under Settings->General->About? (Mine says T-Mobile 19.1, but I''m not having any problems).

i'm at 18.1, and no okay for any updates recently (i'm also on 8.1, 12B411 - i need to update, but haven't gotten iTunes moved to the new computer).

 

[seble]

I actually had this in the UK on carrier EE (everything Everywhere), it was on a 5S, and the problem got worse and worse. The phone was out of warranty, and my local apple store refused to replace the phone. Rang customer services and within 10 minutes, a replacement authorised. Neve had any problems since!

 

[valkraider]

I am editing my post - changing my stance. Since I originally stated we had no problems, mine has crashed twice and my families' have crashed as well...

So I am changing my vote to "this is happening to me too" now.

Phone details below:


------------

Three iPhone 6 models, two regular and one plus on TMobile.
Apple watch connected to one of the regulars.
All 16GB models.
All set up with Wi-Fi calling enabled.
All on unlimited plans.
All running iOS 8.3 (12F70)

We have not seen a carrier update come through recently. We are showing 19.1

The three of us use our phones a lot. Very little storage space available on any of them.

We are in Oregon. Mostly LTE signal.

 

[frifra]

I cannot even finish a post before my phone re

 

[neuropsychguy]

Had this problem this morning on my 6. A hard reset appears to have fixed the issue.

 

[hxlover904]

This is good new that it wasn't just me. I have an unlocked att phone using a T-Mobile sim. Also a T-Mobile broadband router that they offer for free. Phone was looping this morning with the blue screen. I noticed when I was in my car, away from wifi, it was working fine. When I got home, kept looping. Turned off wifi and hasn't messed up since. It's either the router (if anyone else has that router and problem), or T-Mobile switching from wifi to cell service. I'm leaving wifi turned off until a fix.

But now sucks reading they have a cap. Got "de-prioritized" all of may cause I went over 20gb. Eff it kept going. Hit 45gb. Didn't have wifi at the time.

My gf's phone has been having this issue all day and it seemed to stop when i put it in airplane mode and then reenabled wifi but not cell service. she's rebooted it several times and I did a hard reboot. That doesn't seem to help at all. I'm going to upgrade her phone to 8.4b and see if that helps at all.

 

[trtmn]

Seeing this all the time on my 6. It's been going on for about the last 3 weeks. Springboard crashes. Even a restore didn't help.

A growing number of T-Mobile iPhone users are complaining about seeing frequent restarts and "blue screens of death" on their devices, a problem that seems to have begun very recently. MacRumors has received several complaints from readers, and there are also numerous reports of problems on Twitter, Facebook, and reddit.

Affected users are experiencing a split second blue screen that's followed by their devices restarting, and it appears most people who are seeing issues are T-Mobile customers that began having problems last night or this morning.

Known devices with problems include the iPhone 6 Plus, the iPhone 6, and the iPhone 5s, with restarts happening at 10 to 30 minute intervals. Multiple versions of iOS 8 appear to be affected, including iOS 8.1 and iOS 8.3.It is not clear if T-Mobile recently pushed a carrier update that's causing the problem, but a reddit user who spoke with T-Mobile's support staff said that he got the impression that T-Mobile believes a memory problem might be the cause of the restarts. "The sense I got from the technician is that a) they suspect memory problems, and b) they're getting a lot of calls about it," he wrote.

Some users have had success putting a stop to the restarts with a hard reset, and that's the solution that T-Mobile is recommending to customers who call in. If that doesn't work, T-Mobile is instructing customers to clear out their old text messages and do a factory restore via iTunes.

Article Link: T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens

 

[Millionaire2K]

My wife, my daughter and I all have 6+s. We're on Verizon. No problems. A day or two ago Verizon had a carrier update. No problems from that either.

6 people in my family have the 6+ and 1 has the 6. I'm the only one with the issue. But I'm also the only one using 9.0 😉

 

[KUguardgrl13]

Must not be affecting the 5 or older. My boyfriend hasn't seen this issue on his T-Mobile 5. I have a 5 on Verizon and haven't seen anything like it either.

 

[WildGoose]

I've been seeing vaguely similar issues, but I'm on AT&T with an iPhone 6: frequent random reboots, no blue screen: it goes straight to black. The phone dialing app frequently locks up and hangs, turning my phone into a brick. It doesn't even respond to the power switch. It'll lock like this, then after a few minutes go straight to black & reboot, or go back to normal.

 

[ElRojito]

Been dealing with this ALL day. Never have I thought I'd see the blue screen of death on an iPhone. It has been practically unusable. My wife's iPhone is not doing this. I didn't think about T-Mobile being the culprit so I have been on multiple chats with Apple and they said they could see a "glitch" in the software but the guy would not get more specific even though I told him I can understand computer speak more than just a "glitch". First he told me my 64GB is too full with "only" 3GB available. I told him that's BS as it has been with that available amount for months and I never had an issue. So, next he of course told me to do a master reset and erase everything and restore in iTunes and set it up as a new phone, which is a little drastic and not something I can do in the middle of the week when I need my phone and its contents for work. I did, on a whim, do a hard reset a couple of hours ago and so far, so good.

Hopefully you gave your phone s good talkin' to! It should know not to have issues during your busy schedule!/s

 

[cheekyjeremy]

None of the T-Mobile phones in our group (5 phones) are having this problem. No idea if anyone did the carrier update or not as I haven't seen one show up on my phone

 

[Kubus]

Just happened to my 6+ on Bell with beta 2

Battery dropped from 69 to 5 during the reboot. 69 was stuck for hours

 

[suprakc]

My 64 GB 5s, purchased from Apple (unlocked w/ t-mobile sim) has had no such problem today (or ever). I wonder if the unlocked models purchased through Apple are immune to this issue...

 

[floatingspirit]

I am having sam issue with iPhone 6 and blue screen 🙁

My wife's 6 doing the same, but no blue screen. Just suddenly restarts and occasionally restarts while it's restarting.

A week or so before this started happening, her phone started prompting her for our home wifi password, which it used to remember. Restarting the phone is the cure for that, but only temporarily. Our iPad 2 does the same, but my laptop and iPhone 6+ have been bug free.

 

[Kubus]

My 64 GB 5s, purchased from Apple (unlocked w/ t-mobile sim) has had no such problem today (or ever). I wonder if the unlocked models purchased through Apple are immune to this issue...

Mine is unlocked

 

[PaulMoore]

Yes been having this all day (but only since today) with an iPhone 5S 16GB 8.3/T-Mobile 19.1

Kept wondering why the phone was asking me for passcode as if it had restarted every time I picked it up

I haven't ever accepted a carrier update in 8 months or so of being on T-Mobile but this is a work phone so not sure if this could be set to be automatic

 

[thejasonhowell]

I have no idea why I'm on 19.6. Wonder what it changed.

 

[BeyondtheTech]

Just happened to my 6+ on Bell with beta 2

Battery dropped from 69 to 5 during the reboot. 69 was stuck for hours

Being stuck in a 69 for hours might not be so bad...

 

[Kubus]

Being stuck in a 69 for hours might not be so bad...

Indeed

 

[IrishVixen]

Just one reboot here, middle of the night so I have no clue if it went blue or not--woke up to the phone demanding the password when I tried Touch ID. Sure enough, found a kernel panic log in diagnostics (report title starts with a long string of numbers, bug type is 110, which is *usually* hardware). So it didn't occur to me that it might be a TMo problem until this article popped in my RSS feed. Interesting.

As it hasn't happened again, mine might not be related. FWIW, factory unlocked iPhone 6, 64 GB, running 8.1.2 and carrier 18.1. Been mostly on wifi all day (so wifi calling's been on).

 

[Goatllama]

View attachment 563897

Nothing for the past half hour, thank goodness.

Uhhh, pretty sure any logs that include 'panic' are bad....... unless maybe you're joking?

 

[Brandhouse]

This is what I don't get, why do phones sold in the US come locked down to a carrier?

 

[gavdog7]

I had the same thing happen last night - although I didn't spot the blue screen of death. Happened when I plugged in the iPhone. The Apple Watch restarted too, very odd

A growing number of T-Mobile iPhone users are complaining about seeing frequent restarts and "blue screens of death" on their devices, a problem that seems to have begun very recently. MacRumors has received several complaints from readers, and there are also numerous reports of problems on Twitter, Facebook, and reddit.

Affected users are experiencing a split second blue screen that's followed by their devices restarting, and it appears most people who are seeing issues are T-Mobile customers that began having problems last night or this morning.

Known devices with problems include the iPhone 6 Plus, the iPhone 6, and the iPhone 5s, with restarts happening at 10 to 30 minute intervals. Multiple versions of iOS 8 appear to be affected, including iOS 8.1 and iOS 8.3.It is not clear if T-Mobile recently pushed a carrier update that's causing the problem, but a reddit user who spoke with T-Mobile's support staff said that he got the impression that T-Mobile believes a memory problem might be the cause of the restarts. "The sense I got from the technician is that a) they suspect memory problems, and b) they're getting a lot of calls about it," he wrote.

Some users have had success putting a stop to the restarts with a hard reset, and that's the solution that T-Mobile is recommending to customers who call in. If that doesn't work, T-Mobile is instructing customers to clear out their old text messages and do a factory restore via iTunes.

Article Link: T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens