T-Mobile Launches 'Caller Verified' Tool to Protect Subscribers From Scammers

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Apr 12, 2001
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T-Mobile today launched a new "Caller Verified" feature that's designed to offer its customers more protection from scammers and spammers who spoof legitimate phone calls to attempt to fool smartphone owners.

Caller Verified uses the STIR and SHAKEN standards that are in place to combat illegal caller ID spoofing.


Right now, T-Mobile's implementation of Caller Verified is limited. It's only available on the Samsung Galaxy Note 9 and it is limited to the T-Mobile network.

On the Note 9, calls on the T-Mobile network will be "Caller Verified," with customers able to see that labeling to be sure that calls are authentic and are not coming from a scammer or spammer.

T-Mobile says that it plans to make the Caller Verified feature available on more smartphones later in the year, but it is not clear if that includes Apple's devices.

The feature will also work with calls coming from other carriers once other wireless providers implement STIR/SHAKEN standards.

T-Mobile has other spam fighting tools including Scam ID, Scam Block, and a premium Name ID app.

Article Link: T-Mobile Launches 'Caller Verified' Tool to Protect Subscribers From Scammers
 

thisisnotmyname

macrumors 68020
Oct 22, 2014
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This will continue to be an arms race like most bad actors in tech but I'm glad there a small step forward being taken by the good guys.

edit to add: I have call forwarding set to just send all calls direct to voice mail so none of these scammers reach me anyway. Anyone I want to talk with would be reaching out via some other method anyway (most likely text based but otherwise app based voip or video messaging/facetime).

What's a phone call?
 
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BuffaloTF

macrumors 6502a
Jun 10, 2008
965
850
Good for T-Mobile. Hopefully it appears in iOS devices ASAP and spurs AT&T and VZW to add similar features.

Spam/scam calls are out of control.
AT&T has had an app called Call Protect for a very long time... 2 years? It's free, and it definitely works.
 
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BuddyTronic

macrumors 65816
Jul 11, 2008
1,207
837
What will they think of next? A three digit security code on the back of my Visa card? Such lame security concepts. So uncrypto. Wow.
 
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jayducharme

macrumors 68040
Jun 22, 2006
3,583
3,328
The thick of it
Oh lord please. I get 2-6 calls a day for insurance scams.
I'm not sure why people get so upset about scam calls. I have a contact list. When a phone call comes in, I look at the name. If it comes through as a number I don't recognize, I immediately kick it over to voice mail. If it's important, the person will leave a message and I'll get back to them. If not, I don't worry about it.
 

dguisinger

macrumors 6502a
Jul 25, 2002
538
376
I'm not sure why people get so upset about scam calls. I have a contact list. When a phone call comes in, I look at the name. If it comes through as a number I don't recognize, I immediately kick it over to voice mail. If it's important, the person will leave a message and I'll get back to them. If not, I don't worry about it.
Because you shouldn't ***** have to? Seriously, they are calling to sell you on a scam, its illegal. Why should I have to deal with it or filter my calls? Wouldn't it be nice to assume I should be able to answer a call from someone not on my contact list..... or like the newer spoofing scams, answer a call from someone that shows up as Apple support, and know its actually from Apple?
 

JRobinsonJr

macrumors 6502a
Aug 20, 2015
644
1,135
Arlington, Texas
I'm not sure why people get so upset about scam calls. I have a contact list. When a phone call comes in, I look at the name. If it comes through as a number I don't recognize, I immediately kick it over to voice mail. If it's important, the person will leave a message and I'll get back to them. If not, I don't worry about it.
Great approach for personal calls, but many of us use our phones for work... and I get many calls a day from colleagues and customers that are not (or not yet) in my contacts. I can't just push customers to voicemail.
 

brownpaw

macrumors regular
Apr 18, 2010
145
118
I'm not sure why people get so upset about scam calls. I have a contact list. When a phone call comes in, I look at the name. If it comes through as a number I don't recognize, I immediately kick it over to voice mail. If it's important, the person will leave a message and I'll get back to them. If not, I don't worry about it.
Yeah this is exactly what I do, but it’s still annoying to happen 6x a day, sometimes when I’m still in bed.
 

grayskies

macrumors regular
Nov 9, 2006
129
40
Great approach for personal calls, but many of us use our phones for work... and I get many calls a day from colleagues and customers that are not (or not yet) in my contacts. I can't just push customers to voicemail.
-good point

-Spoofing is out of control

I received a called that was for a car dealership visit survey. I was surprised (interested) as to why the call was from a part of the country I no longer lived in. The person on the phone stated that they were not from the area code of the spoofed called. They stated the computer system used numbers matching the area code of the person being called.


According to this article, these are getting more sophisticated.

https://bgr.com/2019/01/07/iphone-scam-fake-apple-support-number/

I'm not a believer in more government and regulation but it is ridiculous that spoofing is legal.
 

Braderunner

macrumors 65816
Oct 2, 2015
1,056
2,031
Tralfamadore
I hope this actually stops the call from even making my phone ring. The ones that let the call thru, but, mark it as "suspected spam" are worthless.
I've been using Nomorobo for about a month now, and not one spam call has gotten thru. They show up as a missed call in my recent calls list, but that's it. I'm not sure why that app has such a low rating. I love it, so far.
 

BigMcGuire

Contributor
Jan 10, 2012
5,459
6,830
California
I have received more spam calls in the last 4 months than I have in the last 3-4 years. And no, I didn't do anything that I know of to cause it.

Edit: Thanks for the info --- clicking power button twice declines the call in this case (below). Thank you!
I have my phone on silent 24/7 but my Apple Watch buzzes (which I like) when I get a call. Annoys the **** out of me that the iPhone will not give me an option to decline the call if screen is locked. At least my Apple Watch lets me decline it instantly.

Recently, I've been getting blasted with the - "Your social security checks are at risk if you don't call us right away!" As a 33 year old, this is definitely a huge concern of mine (/sarcasm).

I have DND on 7pm-6am and only people on my contacts can call me. Considering turning it on full time - too bad I can't just do it for calls.

I pay Verizon enough $.... I really expect/hope they do something about this soon. And no, I'm not going to pay $9.99/mo for a service.
 
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nutmac

macrumors 601
Mar 30, 2004
4,571
2,789
Shouldn't the normal caller id be made better so it can't be faked instead of having users needing a tool to check?
That's what STIR/SHAKEN does. It works similar to SSL/TLS certificate that HTTPS uses, to verify that the number is not spoofed.
This will continue to be an arms race like most bad actors in tech but I'm glad there a small step forward being taken by the good guys.
If Apple and Google make good implementation of STIR/SHAKEN, and is adopted by most US carriers, STIR/SHAKEN can make it a lot harder for telemarketers and scammers to come through.

I am hoping that Apple will:
  • Tag verified numbers.
  • Allow user to (1) ignore (all unverified calls will be sent to voicemail) or (2) change notification method to push notification banner style
  • Use machine learning to screen non-verified calls, similar to Google recent Call Screening feature.
If STIR/SHAKEN is widely adopted, I suspect telemarketers and scammers will go back to using non-spoofed numbers like the good old days.
 
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