So I thought my pre-order went smooth, I got my phone on time and everything! way better then last year.
Heres what I e-mailed to John Legere
I pre-ordered the iPhone 6s Plus on sept 12th over the phone as a jump! Upgrade. To my delight I got the phone on the 25th!
When I received the phone I noticed I didn't get any packaging to return my old phone. I figured I could bring it to the T-mobile store and just turn it in there. When I got to the store the man informed me I couldn't do it there and to contact T-Mobile though the phone and that they could get me a prepaid label to send my old phone back. I called, and the lady I talked to said they would send me a prepaid label to return my phone.
I believe the next day or two I got a text telling me the label was confirmed and I'd assume on its way. Maybe less than 30mins later I get a text saying it's canceled. Confused, I call and ask them what happened. They apologized and got me a number I could put in on the site to manage my trade in. When I finally went to check on the trade in the number they gave me was invalid. I had to call customer care again. They got me a working number. But what came up in the trade in status was from 2014, and a 5s. Not the 6 I was trading in. They put me on hold and let me know that on the 12th my order was not ordered as a JUMP! Order. I am not quite sure what it was ordered as, but I had the phone and was using it, it just wasn't a jump upgrade. The lady on the phone let me know that I could take my 6s plus to my T-Mobile store return it as a "buyers regret" return and then upgrade my 6 and leave with another 6s that day. Okay a slight inconvenience, but I went over to my local T-Mobile. When I got there the guy informed me that I wouldn't be leaving with a 6s plus because they are back ordered for 4-6 weeks and I have to order one. I end up deciding to just try and return the phone as "buyers remorse" in store and that I would wait to upgrade next year to whatever Apple releases. I am then told they can't do that in store because I ordered through the phone and to call customer service to do the "buyers remorse" return. This has to be the 5th or 6th time I had to call, and at this point I am so confused because of how many people I've talked to, and angry that I keep getting told this and that with no resolution.
So now I leave the store and call customer support to try and talk to a supervisor and they mention something along the lines that they can trick an upgrade but they don't know when the system will take it because it was down for technical errors. I end up thinking this is a bad idea because they don't know when I will be credited for the iPhone 6.
The next day I end up calling (again) to just return the phone because I honestly don't want the phone after this whole fiasco. This whole experience ruined the phone for me. So I am on the phone with a lady and let her know that I plan on returning the phone as buyers remorse due to the issues I've had. And she asks if I am sure and that she can order me a new one. I told her yes, that I am sure. She then puts me on hold to go make the arrangements. When she gets back I make sure to ask her to verify that I won't be getting a restocking fee or anything for doing the buyers remorse return. And she lets me know I won't and that she's glad I reminded her. To do a buyers remorse return I have to go to ups myself and ship it out. Just have the phone in a box or bubble wrap mailer. And that it shouldn't be more then 10$ to get it sent out, and they would credit me $15 on my account. She then told me she would text me the address it needed to be sent to. I was hoping to get it sent out that day. So I wait 45 minutes and no text, I then have to call back and wait 20-30 mins just to talk to a rep to get the address.
Not only did I have to wait till the next day to ship it out. Shipping was not "just around $10", it was $19 and it should arrive Friday the 2nd. I am now wondering how they are going to know it is my phone I am returning cause I was never told to put any documentation in the box. She did say she'd call Friday to get a tracking number (I have it), but the phone should arrive at the return center Friday. So now I have to make sure to call customer service and let her know what the tracking number is. I am hoping I don't have any issues with this return.
Im sure the email is messy, my thoughts on this are all over the place. I am not crazy for this right?
Heres what I e-mailed to John Legere
I pre-ordered the iPhone 6s Plus on sept 12th over the phone as a jump! Upgrade. To my delight I got the phone on the 25th!
When I received the phone I noticed I didn't get any packaging to return my old phone. I figured I could bring it to the T-mobile store and just turn it in there. When I got to the store the man informed me I couldn't do it there and to contact T-Mobile though the phone and that they could get me a prepaid label to send my old phone back. I called, and the lady I talked to said they would send me a prepaid label to return my phone.
I believe the next day or two I got a text telling me the label was confirmed and I'd assume on its way. Maybe less than 30mins later I get a text saying it's canceled. Confused, I call and ask them what happened. They apologized and got me a number I could put in on the site to manage my trade in. When I finally went to check on the trade in the number they gave me was invalid. I had to call customer care again. They got me a working number. But what came up in the trade in status was from 2014, and a 5s. Not the 6 I was trading in. They put me on hold and let me know that on the 12th my order was not ordered as a JUMP! Order. I am not quite sure what it was ordered as, but I had the phone and was using it, it just wasn't a jump upgrade. The lady on the phone let me know that I could take my 6s plus to my T-Mobile store return it as a "buyers regret" return and then upgrade my 6 and leave with another 6s that day. Okay a slight inconvenience, but I went over to my local T-Mobile. When I got there the guy informed me that I wouldn't be leaving with a 6s plus because they are back ordered for 4-6 weeks and I have to order one. I end up deciding to just try and return the phone as "buyers remorse" in store and that I would wait to upgrade next year to whatever Apple releases. I am then told they can't do that in store because I ordered through the phone and to call customer service to do the "buyers remorse" return. This has to be the 5th or 6th time I had to call, and at this point I am so confused because of how many people I've talked to, and angry that I keep getting told this and that with no resolution.
So now I leave the store and call customer support to try and talk to a supervisor and they mention something along the lines that they can trick an upgrade but they don't know when the system will take it because it was down for technical errors. I end up thinking this is a bad idea because they don't know when I will be credited for the iPhone 6.
The next day I end up calling (again) to just return the phone because I honestly don't want the phone after this whole fiasco. This whole experience ruined the phone for me. So I am on the phone with a lady and let her know that I plan on returning the phone as buyers remorse due to the issues I've had. And she asks if I am sure and that she can order me a new one. I told her yes, that I am sure. She then puts me on hold to go make the arrangements. When she gets back I make sure to ask her to verify that I won't be getting a restocking fee or anything for doing the buyers remorse return. And she lets me know I won't and that she's glad I reminded her. To do a buyers remorse return I have to go to ups myself and ship it out. Just have the phone in a box or bubble wrap mailer. And that it shouldn't be more then 10$ to get it sent out, and they would credit me $15 on my account. She then told me she would text me the address it needed to be sent to. I was hoping to get it sent out that day. So I wait 45 minutes and no text, I then have to call back and wait 20-30 mins just to talk to a rep to get the address.
Not only did I have to wait till the next day to ship it out. Shipping was not "just around $10", it was $19 and it should arrive Friday the 2nd. I am now wondering how they are going to know it is my phone I am returning cause I was never told to put any documentation in the box. She did say she'd call Friday to get a tracking number (I have it), but the phone should arrive at the return center Friday. So now I have to make sure to call customer service and let her know what the tracking number is. I am hoping I don't have any issues with this return.
Im sure the email is messy, my thoughts on this are all over the place. I am not crazy for this right?
