I went through this last year and there was no RMA inside. Just sent it back and have them the tracking number. It took them months to process during which I had to continually follow up. It really is a nightmare but it'll be over soon. Hopefully you get your refund by December or January.
LOL. I'm going to follow up. I did get the tracking number put to my account. I also emailed the CEO lastnight (LOL). but lets be real what happened was unacceptable. Good thing my 6 will be paid off when I order the 7 next year, so I wont have to bother with an upgrade.