So could somebody tell me how this could actually be enforced? I mean, you give the old phone in -- but what if it's scratched, wouldn't you get fined for that? What about the original packaging? Would it have to be in pristine condition? Who would judge whether or not it's acceptable? What happens to the old phones?
Long Post!
I really think I have missed something, would somebody be patient enough to explain please?
I've been a JUMP customer since it came out the very first time. So far, I've exchanged 4 phones and never had a problem - this is how it usually works.
1. You sign up for the JUMP program - pick the phone you want - use it for 6 months (or till you pay half with the updated JUMP)
2. After the first 6 months, you walk into T-mobile - hand them the phone (don't need packaging or chargers etc, just the phone).
3. They will inspect it - scratches don't seem to bother them but if you have a cracked screen, you will have to pay $175 (for flagship phones) for the insurance claim.
4. After you hand in your old phone, they close out the remaining balance.
5. You pick a new phone, pay taxes upfront (~$60), sign a new contract for 24 mths and walk out with a new phone.
6. Repeat every 6 months (or one year if you are on the updated plan)
To answer your specific questions
But what if it's scratched, wouldn't you get fined for that?
- Scratches and minor dings don't seem to bother them. Cracked screens do.
What about the original packaging?
- Don't need it. Sell it on craigslist/swappa.
Would it have to be in pristine condition?
- Scratches and minor dings don't seem to bother them. Cracked screens do.
Who would judge whether or not it's acceptable?
- The person at the counter. I think they do a diagnostics later on, but I've never had a problem with my 4 JUMPs.
What happens to the old phones?
- No idea, they prob sell it through an ebay store or sell them as certified refurb etc to score customers.