Targus acknolwedged issues with magnets (sleep/wake feature)

RedlegsFan

macrumors 6502
Original poster
Mar 15, 2012
413
72
I used the chat feature today on Targus' website and explained the problem I was having. They acknowledged that it was an issue that they found out about on Friday. They are going to be sending me a replacement that has been tested. I am very happy with that solution! The support assistant could not provide me with a time frame but did indicate it should not take long.
 

gowanis

macrumors 6502
Sep 22, 2007
413
7
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what about the fact that the tray is designed for iPad 2 thickness? I can live with the magnet issue, but the imperfect fit in the tray is really bugging me
 

RedlegsFan

macrumors 6502
Original poster
Mar 15, 2012
413
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what about the fact that the tray is designed for iPad 2 thickness? I can live with the magnet issue, but the imperfect fit in the tray is really bugging me
Mine fits perfectly fine, very tight and snug.
 

gowanis

macrumors 6502
Sep 22, 2007
413
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which Targus do you have? mine is the Versavu, and the fit is not perfect
 

JoJoCal19

macrumors 65816
Jun 25, 2007
1,077
54
Jacksonville, FL
I have a Targus Slim Case and the fit is perfect. My magnet issue doesn't work though so I'm waiting on live chat to see if they will send me a new case and what timeframe we're looking at. Debating on sending it back and getting a Saddleback case.
 

DuckSoup

macrumors 6502a
Mar 7, 2008
591
5
Upstate Central NY
I also have no issue with that. I have two of the new Targus cases and both fit perfectly
You may think it fits perfect, but I suspect it does not.

A coworker here has an iPad 2 with the VersaVu for iPad 2.

We JUST swapped iPads and tried them in each others case.

Both iPads fit exactly the same in each VersaVu as does his, and his is a better fit in both. Uniform depth all around, uniform fit all around the edges. Mine shows the 0.8mm difference in both cases. There is NO doubt that in these two cases (mine advertized as for 3rd gen) have the exact same holder.

Also, for wat it's worth, the auto wake/sleep feature did not work with my iPad in either case, and his iPad 2 did not work in my case. Only his iPad 2 worked in his case.

Basically, the cases they shipped for 2nd and 3rd gen are identical except for the magnet placement and/or polarity.

Mike
 

glen e

macrumors 68030
Jun 19, 2010
2,617
2
Ft Lauderdale
You may think it fits perfect, but I suspect it does not.

A coworker here has an iPad 2 with the VersaVu for iPad 2.

We JUST swapped iPads and tried them in each others case.

Both iPads fit exactly the same in each VersaVu as does his, and his is a better fit in both. Uniform depth all around, uniform fit all around the edges. Mine shows the 0.8mm difference in both cases. There is NO doubt that in these two cases (mine advertized as for 3rd gen) have the exact same holder.

Also, for wat it's worth, the auto wake/sleep feature did not work with my iPad in either case, and his iPad 2 did not work in my case. Only his iPad 2 worked in his case.

Basically, the cases they shipped for 2nd and 3rd gen are identical except for the magnet placement and/or polarity.

Mike
This is not my first rodeo. I love it when people tell me that stuff that I own doesn't fit perfectly .....I own at least 25 cases .....this fits perfectly. This is a targus slim case.
 

Built

macrumors 68020
Oct 3, 2007
2,101
13
Los Angeles
I used the chat feature today on Targus' website and explained the problem I was having. They acknowledged that it was an issue that they found out about on Friday. They are going to be sending me a replacement that has been tested. I am very happy with that solution! The support assistant could not provide me with a time frame but did indicate it should not take long.
Awesome customer support from Targus. Just got off the phone with the Targus rep...emailed her my receipt...and as soon as the new cases (with the magnetic issue resolved) are available, they will begin sending them out...Could be as little as two weeks or as long as 6-8 weeks...
 

gowanis

macrumors 6502
Sep 22, 2007
413
7
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

please clarify which Targus you have. seems like the slim case fits well, but the Versavu has issues?
 

RedlegsFan

macrumors 6502
Original poster
Mar 15, 2012
413
72
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

please clarify which Targus you have. seems like the slim case fits well, but the Versavu has issues?
Sorry I should have clarified this in the thread title. But I have the Slim case
 

mikejfrd

macrumors regular
Jun 8, 2009
241
0
I bought a gray slim case at BB on the 16th and the auto on/off doesn't work. I contacted Targus today and they are sending me a new one. Can't really ask for anything more than that. Everything else with the case works great. Fit is perfect on mine.

I'll update when my replacement arrives, but so far I have to give their customer service two thumbs up.
 

emx620

macrumors newbie
Mar 1, 2011
25
0
I've been having the magnet issue with the Targus slim case. I just called Targus...they acknowledged the issue, took my information, and said they would mail a replacement out within 6-8 weeks.

Providing I get a new one in the mail that works correctly, I will be happy with Targus, and their product.
 

andy603

macrumors newbie
Jun 20, 2007
27
0
can you clarify...I'm on chat hold with Targus at number 17 in queue :(

Even though you bought it at BB, targus is sending you one directly? I bought on Amazon and my concern is knowing when to re-order beause it will likely be difficult to know if its the 'new' new case or the old new case :)

thanks

I bought a gray slim case at BB on the 16th and the auto on/off doesn't work. I contacted Targus today and they are sending me a new one. Can't really ask for anything more than that. Everything else with the case works great. Fit is perfect on mine.

I'll update when my replacement arrives, but so far I have to give their customer service two thumbs up.
 

mikejfrd

macrumors regular
Jun 8, 2009
241
0
can you clarify...I'm on chat hold with Targus at number 17 in queue :(

Even though you bought it at BB, targus is sending you one directly? I bought on Amazon and my concern is knowing when to re-order beause it will likely be difficult to know if its the 'new' new case or the old new case :)

thanks
I was 27 in line. Took about 15 minutes.

They didn't ask where I purchased it from, just asked for a copy of the sales receipt and said they would send a replacement one out with no need for me to send this one back. We'll see.
 

Colgin

macrumors member
Nov 17, 2010
36
0
I was 27 in line. Took about 15 minutes.

They didn't ask where I purchased it from, just asked for a copy of the sales receipt and said they would send a replacement one out with no need for me to send this one back. We'll see.
I also waited in line but when my number finally came up after about 20 minutes, I received a message that no operators were available and to try again later.:mad:
 

andy603

macrumors newbie
Jun 20, 2007
27
0
thanks..got down to number 1 in queue and they kicked me out! Back at 16....maybe I shouldn't have told them ahead of time what my subject was! Thx for the info..I'll post with my result.

I was 27 in line. Took about 15 minutes.

They didn't ask where I purchased it from, just asked for a copy of the sales receipt and said they would send a replacement one out with no need for me to send this one back. We'll see.
 

mikejfrd

macrumors regular
Jun 8, 2009
241
0
thanks..got down to number 1 in queue and they kicked me out! Back at 16....maybe I shouldn't have told them ahead of time what my subject was! Thx for the info..I'll post with my result.
Yeah I wrote it in the subject but they asked me again what the issue was. Good luck. Let me know how it goes.

Btw if your using your iPad you cannot attach the receipt to the chat box like they're going to ask you to. They emailed me and had me respond to it with the receipt attached instead.
 

Built

macrumors 68020
Oct 3, 2007
2,101
13
Los Angeles
I tried live chat but decided to call while I was on hold with Live Chat...When I called, I was placed in the queue but a rep came on the phone very quickly...

They are sending out a new Versavu to me as soon as the new cases (with working magnets) come in...There will be no need to send back the old case.

All I had to do was email them my receipt...which I did while the rep was on the phone...
 

andy603

macrumors newbie
Jun 20, 2007
27
0
OMG I'm going to scream...I've now been kicked out of the queue twice after a total of 48 min waiting....this company pisses me off beyond belief. I'll try again... Thanks to all for posting their experience...which seems better than mine so far...

I did change the Subject this time to simply "question"...maybe they'll answer the chat this time!
 

Built

macrumors 68020
Oct 3, 2007
2,101
13
Los Angeles
OMG I'm going to scream...I've now been kicked out of the queue twice after a total of 48 min waiting....this company pisses me off beyond belief. I'll try again... Thanks to all for posting their experience...which seems better than mine so far...

I did change the Subject this time to simply "question"...maybe they'll answer the chat this time!
Try calling...The very first time I tried live chat I was "kicked out" after waiting 15 minutes...The second time I tried live chat, I called at the same time...I wasn't going to take any chances again...
 

andy603

macrumors newbie
Jun 20, 2007
27
0
finally succeeded...via email...Didn't want to risk calling since that typically is worst method...got response within an hour indicating/admitting the problem and offering to replace at no charge and NOT needing my current one back. Unfortunately, they claim it will take 6-8 weeks! Not sure what I want to do but this case is the only one so far that I like that has a full size base to rest my ipad on while I sit on couch and read/watch/consume...I have the ipad2 version and really like it....Do not like the ones that other vendors have that wrap the leather or pleater around the bezel...looks like it could collect alot of schmutz.
 

Colgin

macrumors member
Nov 17, 2010
36
0
finally succeeded...via email...Didn't want to risk calling since that typically is worst method...got response within an hour indicating/admitting the problem and offering to replace at no charge and NOT needing my current one back. Unfortunately, they claim it will take 6-8 weeks! Not sure what I want to do but this case is the only one so far that I like that has a full size base to rest my ipad on while I sit on couch and read/watch/consume...I have the ipad2 version and really like it....Do not like the ones that other vendors have that wrap the leather or pleater around the bezel...looks like it could collect alot of schmutz.
Which e-mail address did you use. I don't see one for Customer Service on the website. I think I am going to go this route as well.
 

stockcerts

macrumors 65816
Jun 29, 2007
1,278
14
San Francisco, CA
My Targus Slim Case just arrived. I was expecting to have problems with it after reading all the posts, but so far it works like a charm. I bought the Indigo color and I'm very happy with my choice.