ha..I had the same problem...you have to be logged in to their website first then go to your account settings then 'ask a question'...you will notice that ipad covers are not an option on the drop down list for some crazy reason...so just select other....
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Targus acknolwedged issues with magnets (sleep/wake feature)
- Thread starter RedlegsFan
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I'm just going to use this one until the new one comes in. I'm sure that's why they're not requiring us to return the defective one. The case still works fine, I can live without the auto on/off until my replacement comes.
I got through to customer service online and they gave me the information for sending in a copy of my receipt and said I would get a fixed case in 6-8 weeks. Given that, I will probably keep this as well and then replace with the updated case when it is available.
Called them, gave them my information, sent them a copy of the receipt. Will wait for the new case & then give the old one to my husband for his (my old) iPad 2.
I've got one of the few Targus Slim Cases that seems to be working fine. No complaints with the fit either.
This morning, I gave the Targus a bit of a test. The iPad in the Targus case slipped from my hand and landed on the wooden window seat in my living room. Thank goodness the iPad was in the case. No damage done.
This morning, I gave the Targus a bit of a test. The iPad in the Targus case slipped from my hand and landed on the wooden window seat in my living room. Thank goodness the iPad was in the case. No damage done.
I had great customer service from Targus there suppose send a replacement case in about 6-8 weeks! It was plain and simple just send them a copy of receipt or invoice and give them some information. Nice that they let us keep the old one till new one arrives! Great job Targus!!!
I got the new slim case and I love it, bummer the magnets don't work. I gave Targus a call and they were awesome! Not only are they letting me keep the one I have so my iPad is safe but they're sending me a new one (just as everyone said) and they said I could pick out any color I want. I'm getting a nice bright red one, Best Buy only had grey. Sweet!
I received my replacement case today and it works perfectly. Very impressed with how quickly they sent it out, way faster than the 6-8 weeks I was quoted, more like 1.5 weeks. Will definitely buy from them in the future. Way to go Targus! 
I was wondering the same thing. (Haven't gotten my replacement VersaVu yet. They DID say 6-8 weeks, but I am counting on sooner)
Mike
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I received my replacement case today and it works perfectly. Very impressed with how quickly they sent it out, way faster than the 6-8 weeks I was quoted, more like 1.5 weeks. Will definitely buy from them in the future. Way to go Targus!
Which case? Slim? VersaVu?
Mike
Honestly, I could live without the sleep/wake feature. I think it's a decent case even without it.
But I'm quite impressed with the customer service. I don't know if it's the same deal in the States but calling the Canadian customer service number was painless. I didn't even have to deal with "Press 1 for English". I was instantly connected to a live rep.
Just have to send in a scan of my receipt now. I was told it was back ordered 6-8 weeks though.
But I'm quite impressed with the customer service. I don't know if it's the same deal in the States but calling the Canadian customer service number was painless. I didn't even have to deal with "Press 1 for English". I was instantly connected to a live rep.
Just have to send in a scan of my receipt now. I was told it was back ordered 6-8 weeks though.