tbMBP issues with LG 5K Ultrafine; Apple has removed customer reviews for the display

Discussion in 'MacBook Pro' started by mcomp112, Jan 20, 2017.

  1. mcomp112 macrumors regular

    Joined:
    Jan 1, 2017
    #1
    No more customer reviews on the product page...
     
  2. Nordschleife macrumors newbie

    Joined:
    Jul 31, 2012
    Location:
    Laguna Niguel, CA
    #2
    Finally returned mine for good today. Initially, it was DOA. The problem was identified as a defective USB-C cable which the Apple Store replaced. Two days later it started randomly going black. It was also causing the screen to intermittently freeze as well as to not scroll smoothly. LG tech support said they would get back to me in 3 business days which I thought was ridiculous. Apple Support was nice in that they got me in touch with a Level 2 tech at LG who said my unit was likely defective and needed servicing. All that aside, it looked great when it worked. Hopefully, Apple and LG will get the issues eventually sorted out. Until they do I'm sticking with my 4 year old TB display which has worked flawlessly since the day I bought it.
     
  3. alienacis macrumors newbie

    Joined:
    Dec 27, 2016
    #3
    Yep, returned mine as well. This is truly bizarre, I have never seen anything like this from Apple. I am willing to bet that NO Apple employee tested this monitor and just rushed the release.
     
  4. dyn macrumors 68030

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #4
    @alienacis: Get your facts straight! Apple did not build or release this display, that is all on LG. Apple only sells it so do whatever you'd do with any other store.
     
  5. alienacis macrumors newbie

    Joined:
    Dec 27, 2016
    #5
    Really? I expect Apple to do basic due diligence before pitching a 3rd party item in their event and in their store. That is a big reason people bought this.
     
  6. ubercool macrumors 6502a

    ubercool

    Joined:
    Jan 31, 2008
    Location:
    Las Vegas
    #6
    I have no problems with mine, works great, except for a rather shaky handoff. :)
     
  7. turbineseaplane macrumors 68020

    turbineseaplane

    Joined:
    Mar 19, 2008
    #7
    It's totally unacceptable to remove the review functionality just because they are mostly all negative....and true
     
  8. XSharp macrumors newbie

    Joined:
    Nov 24, 2016
    #8
    No defects with my LG 5k. That said, the speaker quality is poor and the black levels aren't good when the display is viewed from anything but straight on. Perhaps if Apple doesn't like the negative reviews they shouldn't be selling the product. I'll be keeping mine, though I am not overwhelmed by LG quality. Would not be happy if I'd paid much above the $974 sale price.
     
  9. dyn macrumors 68030

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #9
    Yes really. Apple couldn't have rushed the release because they didn't make it. You need to blame LG for that. The only thing you can do is blame Apple for offering it in their store. Nothing else than any other store offering products that don't work or have some sort of quality issue.

    In other words, the due diligence you expected from Apple is something you completely failed to do here. Instead you went the emotional way and simply started pointing your finger. And that's the reason why I corrected you.
     
  10. chriscrowlee macrumors 65816

    chriscrowlee

    Joined:
    Aug 10, 2015
    Location:
    San Diego, CA
    #10
    This is the new Apple. Outsourcing product lines to other brands completely (in 2016: displays & routers). Wouldn't surprise me if they keep the name Beats forever because that's basically an outsourced product that Apple just happens to own.

    Really sad how things have been going at Apple. I assumed when they pitched the display that they'd at least worked closely with LG to develop it. Obviously it's not Apple design (put it next to a TB Display and it looks like cheap Chinese crap). I know photo\video professionals make up a very tiny piece of professionals in the market, even the Apple user base, but it really makes me wonder how many in this profession are switching over to other brands outside of Apple.

    I go to Best Buy and see all these cool touch screen laptops, where you can flip the screen and use a pen to edit on the go, and I see online the Microsoft version of the iMac which converts into an easel, and I can't help but wonder why Apple has literally changed nothing in 10 years with iMac now (yeah, I know the back went from black to silver, then got thinner)... very stagnant. Don't get me wrong, I love my Apple products, but if I was in a creative profession and the alternatives out there were avail, I don't think I'd be Mac anymore.
     
  11. dyn macrumors 68030

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #11
    Apple has long lost the display wars; there have been models with the same quality for a lower price or better ones for the same price out there (if you wanted things like colour accuracy you'd buy Eizo, NEC and skip Apple). Routers is a bit similar, especially with all the mesh stuff coming out that are making life for most consumers a lot easier. Just take a good look at all the accessories Apple has made throughout their entire history. There hardly are successes there. I'd rather have them focus those resources on what they do best: their Macs, iPhones, iPads, macOS and iOS.

    Btw, those 2-in-1's you speak off are anything but new. We've already had those 15~16 years ago. The only difference between now and then is the increased quality of current selections. There still is a lot of gimmick to them which is also due to the fact that manufacturers (of both hardware and software) don't seem to be doing anything cool and useful with them. It doesn't go beyond drawing and writing that you do with pen and paper.
     
  12. radus macrumors 6502

    Joined:
    Jan 12, 2009
    #12
    Can not complain about mine - best monitor available for the new Macbook Pro 15", much better than the old Apple Thunderbolt Display.

    It charges the Macbook Pro, Micro and FaceTime Camera are working flawlessly, Pictures are crystal crisp, works with BootCamp 4k 60Hz. ... I must use an adapter for the USB Keyboard and Mouse - but it works.
     
  13. jozero macrumors regular

    Joined:
    Sep 14, 2009
    #13
    Except for the part of the keynote where Phil Schiller clearly states Apple worked with LG on this monitor.

    I am on my second LG 4K. Had both my MacBook and LG 4k replaced, hopefully this fix the won't wake from sleep issue. It is fantastic when it works, I just wish it worked.
     
  14. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #14
    People complain when Apple delays new technology to perfect it, and when they don't and there are the predictable problems as a result. There have always been problems with new stuff, this isn't a novel thing.
     
  15. alienacis macrumors newbie

    Joined:
    Dec 27, 2016
    #15
    And I will correct your ignorance with this:

    "During its ‘hello again’ event on Thursday, Apple showed off a new 27-inch 5K LG UltraFine display. SVP Phil Schiller described it as the “ultimate docking station” because it has multiple Thunderbolt 3 ports, and can even charge the new MacBook Pro.

    Schiller also noted that Apple teamed up with LG to build the display specifically for the new Pro, so it’s unclear what the future is of Apple-branded displays. There have been rumors it’s building one, but it may have decided the numbers aren’t there."

    Teamed up implies this is more than them just carrying it in their stores. It implies that there has been some product-level collaboration. And of course there has been as evident from OS-level services recognizing this monitor's features. I am not sure why you have a hard time agreeing to that.

    Now, having established that there has been collaboration beyond just Apple selling the product and their acknowledgement of it, where is the QA of that integration? For all we know, the issues could be on the MacBook side that need to be fixed and the monitor is perfectly fine.
     
  16. Benny L macrumors member

    Benny L

    Joined:
    Jan 17, 2017
    Location:
    Vegas baby
    #16
    WELL SAID MR. APPLEHEAD - are you nuts?
    --- Post Merged, Jan 22, 2017 ---
    Agree 100%
    Unbelievable the extent some of these appleheads will go to protecting the deteriorating apple and timbob cook
    --- Post Merged, Jan 22, 2017 ---
    AGREE - OUTSOURCING WILL BE THE DEATH OF APPLE
    AND POOR OUTSOURCING WITH NO ACCOUNTABILITY BY COOK
     
  17. brosenz macrumors regular

    brosenz

    Joined:
    Apr 26, 2011
    #17
    I had multiple issues with mine, but they were all due to Mac OS X issues and bugs, after installing the latest 10.12.3 Beta 4 everything is fine and the LG 5K has been stable, it has such an amazing display quality that I do not want to find any excuse to have to return it.
     
  18. Trey M macrumors 6502a

    Trey M

    Joined:
    Jul 25, 2011
    Location:
    USA
    #18
    My gut tells me that if there have been some negative reviews, etc for the 5K display, they stem from users of the 13" tbMBP that are not satisfied with the performance. From some posts I've read on the forum, the tbMBP seems to show its limitations when powering the 5K display.

    Aside from that, not sure what other negative press or issues there have been with this monitor.
     
  19. jozero macrumors regular

    Joined:
    Sep 14, 2009
    #19
    It refuses to wake from sleep ? You have to disconnect the MacBook and do a hard power down. Then start the MacBook again.

    I do hope it's a software fix and we can all go on our merry way. The "limitations" are serious issues currently, not little problems.
     
  20. ascender macrumors 68020

    Joined:
    Dec 8, 2005
    #20
    Which I've had with both a Dell and LG display when used with my new MBP over USB-C, so I'm assuming that's down to software somewhere.
     
  21. Adam Warlock macrumors regular

    Adam Warlock

    Joined:
    Jun 22, 2016
    #21
    Agreed. They outsource what they should be doing in-house and have brought in-house what they should be outsourcing: marketing (i.e., ads). Instead of memorable campaigns like "I'm a Mac, I'm a PC" and "Think Different" we have drab schlock such as celebrity endorsements and... and... well, I can't even remember their recent ads because they're so generic and forgettable!

    And yes, removing the reviews shows just how much confidence Apple has in the monitor they push.
     
  22. MistrSynistr macrumors 6502a

    Joined:
    May 15, 2014
    #22
    Have you ever used Windows? There's your answer right there. Cute gimmicks only go so far. But when you're fudging around with that craptastic OS every single day you learn not to go with Windows/PC products.
     
  23. jerryk, Jan 23, 2017
    Last edited: Jan 23, 2017

    jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #23
    No for me. Windows works fine for me every day. Especially Windows 10 which has been super stable for me. Have not had an OS crash or lock up in 2 years.
     
  24. dyn macrumors 68030

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #24
    You guys really ought to take some English classes because the above replies make it very clear that you have very little understanding of the English language.

    Releasing is something entirely different than working together on something. Especially when they haven't stated what that "working together" entailed exactly. Apple is working together with a lot of companies on different levels. Sometimes its merely some advise on a particular matter. In the end Apple isn't the one responsible for the release and quality of the product, in this case that would be LG. Blame LG for that and blame Apple for making the mistake of trusting LG for doing a good job.

    Teamed up can imply anything from giving a thumbs up to actually co-designing the various components or even further. The problem is that neither Apple nor LG released information on what that teaming up actually is. Neither does teaming up imply anything about responsibility and accountability.

    Nobody knows what the problem is and where it is yet here we are drawing all sorts of conclusions based on very thin pieces of information but mostly on emotions. The only thing that guarantees is war and never ever being able to find a solution.

    It amazes me how many people here love and adore having problems. They love and adore it so much that they do absolutely everything in order to keep the problems and even go beyond that by looking for more problems. Why? What do you guys like so much about problems?

    No just not an Apple or LG fanboy like you. I just hate things like prejudice and pointing fingers. It's beyond childish.
     
  25. chriscrowlee macrumors 65816

    chriscrowlee

    Joined:
    Aug 10, 2015
    Location:
    San Diego, CA
    #25
    That was a great argument until about 5 years ago. Yes I've used Windows... more importantly I've used Windows 10, which is extremely stable, user friendly, and efficient. You're the reason Apple rests in their complacency, because they think enough people still will compare macOS to the Windows of the past.

    Apple has changed very little in 10 years of macOS

    Microsoft has made leaps and strides in 10 years of Windows

    Sorry, but I have to disagree, and it's why people who have always hated windows are starting to take it seriously as an option for the seemingly stagnant hardware and software at Apple.
     

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