Ill start with mine: I had the original iPhone, and I was really happy with it. At the time I was working as head of HSE for a security company. One day I lost the damn thing down the gangway when entering a ship. So I was pretty bummed my nice phone was gone to the fritz, and I had to use my old HTC Titan II. With Windows whateveritwascalled. So, when I woke on my birthday, my kids presented me with a box. It was the brand new iPhone 4. Retina, and god knows what else. Man, that was the ultimate phone! I was so happy! So, after a while, WWDC came, and I had a dev account, so I got the first beta of iOS 6. Installed it on the phone, and it lost service after a minute or two. I asked for help through Apple Care, but since I had installed a beta, they asked me to file a radar. After this I went through the same dance a couple of times. I filed a radar, and before I got an answer, I got another beta update. Same ****, the cell radio worked for a minute, and afterwards no more cell coverage. New radar, same again, new beta and so on. I actually never got an answer from any of the filed radars or updates to it. I also filed a special tech support case thats only available for developers, but they told me to contact the Apple Care Team. Well, there I got no help, so what to do? Anyway, after the final iOS 6 came out, my phone still did not work. I just got myself a iPhone 4s, and forgot about the 4. It was just stored in a drawer. Around this time Steve Jobs died. Up till now I had seen from time to time that Steve had answered "disgruntled" fans, and after some time I read in MacRumors that Tim had taken up that tradition. I gave it a shot, and wrote Tim the same story I told you guys now. I did not hear anything from him, or anybody else. Until... So, a couple of months after the iPhone 5s was released, I got a call from the Apple Care Support Team. They asked me if I could send them my iPhone 4. Ofcourse, I did not use the piece of crap, it was buried down somewhere in my drawer, and was not working. So I got an address, sent the piece of shait to it, and did not expect anything more. But a couple of days later, a brand new iPhone 5s showed up on my door. I called Apple Care, and asked why I got the phone. They told me someone "way up in the system" had told them to give me that phone. The person sent me an email, and when I got it, I almost got an heart attack. It was my original email to Tim. He had forwarded it to the iPhone Hardware Engineering team, with just two words: "Fix this!"