This wasn't addressed to me, but re. #2 --
I know people who don't know how to use the iPhone.
One claimed that it couldn't download apps, and gave it away. I gave mine to someone and he gave it away because he couldn't use it or any computer. Another asked people for directions all the time because he didn't know how to use Google maps. Yet others I know have it but don't use the key features because they don't know how.
By contrast, I've inspired a LOT of people who are not tech savvy to buy the iPhone. Most have become more savvy as a result -- at least with the iPhone.
Same here. I just rant because I couldn't get through. Sigh. I was having a bad day. I actually work at an Apple Reseller and I teach people how to use iPads and Macs. I can't tell you how many people have walked out any myself knowing they will never use any other feature besides email and web browsing despite the training I give them.
I have found that there are 2 types of non tech savvy users. The first one doesn't know anything but is WILLING and WANTING to learn. Thats the best one because they actually are kind and listen to you. Then the second type is the person unwilling to learn. They just want it because everyone has one and doesn't care anything about it. They are the ones that nod their heads and don't even listen to you.