Same here. I just rant because I couldn't get through. Sigh. I was having a bad day. I actually work at an Apple Reseller and I teach people how to use iPads and Macs. I can't tell you how many people have walked out any myself knowing they will never use any other feature besides email and web browsing despite the training I give them. I have found that there are 2 types of non tech savvy users. The first one doesn't know anything but is WILLING and WANTING to learn. Thats the best one because they actually are kind and listen to you. Then the second type is the person unwilling to learn. They just want it because everyone has one and doesn't care anything about it. They are the ones that nod their heads and don't even listen to you.