I got a new iPhone 3GS last week on Friday. It replaced my super old 1st gen iPhone, 4 GB. I was soo happy to get a new iPhone! Well, 5 days after I got the phone, I dropped it in the parking lot and the screen shattered... It was a sad day. So I took the phone to the nearest Apple Store (3 hour drive). I just showed him the phone, he asked me what happened and I told him the exact truth. He went in the back for a few minutes and came back out with a new phone! They just swapped it out and I didn't have to pay a dime. I just wanted to publicly thank Apple for the Best Customer Support possible. I know that this doesn't happen every time, but I really got the good end of things today.