Thank you Apple. Best Customer Service EVER!

[Woz Beard]

The least you can do is buy the Genius a pizza or something.

That's an awesome thing for him to do.

 

[mikethebigo]

Awesome. I too have been very impressed with the customer service at the Apple store. It's the best I've seen in the computer business, and has definitely helped ensure I will be a return customer for quite a while.

 

[ChazUK]

Unreal!

I doubt many other retailers would do that. They'd probably pressure you into buying a new phone!

LOOK AFTER THIS ONE OKAY?

 

[ericxd]

I got a new iPhone 3GS last week on Friday. It replaced my super old 1st gen iPhone, 4 GB. I was soo happy to get a new iPhone!

Well, 5 days after I got the phone, I dropped it in the parking lot and the screen shattered...

It was a sad day.

So I took the phone to the nearest Apple Store (3 hour drive). I just showed him the phone, he asked me what happened and I told him the exact truth. He went in the back for a few minutes and came back out with a new phone! They just swapped it out and I didn't have to pay a dime.

I just wanted to publicly thank Apple for the Best Customer Support possible. I know that this doesn't happen every time, but I really got the good end of things today.

next thing u know, he doesnt work there anymore