OP, you had all day to go pick up your phone. Why didn't you go back to the Apple Store AFTER work?
A reserved iPhone is just that, a reserved iPhone. No one else can take it, only you. A reserved iPhone is NOT a speed pass. People who reserved their phones WILL get their phone. They had all day to pick it up.
Non-pre orders did not have a reserved phone and had to "wait and see".
There should only have been one line. As you enter the store you tell them whether or not you have a reservation, and then they take the phone from the appropriate pile and continue on as normal.
Once all the walk-in phones are gone, all the other walk-ins waiting can leave...making the line shorter for reservations.
I had an hour during the day. I'm one of those crazy people who thinks that you should be able to pick up something you ordered in that kind of timeframe.
And I DID stop by after work, only to find a line just as long at 8:30 PM. I wasn't exactly in the mood to get turned away empty handed when the store closed.
Here on Earth when dealling with a company or reserving an item, it's not considered all that crazy to be able to pick up something you reserved within a reasonable timeframe. I've been using Macs for 15 years and somehow still have the ability to realize this is dumb.