I also found that amusing when my dad bragged about how great Dell's tech support is. All I could think was "and why is that a good thing that you'd have to be excited over the tech support and accept it will be a well used feature". When I had my Gateway, I called support so often I knew the number by heart and even knew the names of various techies by their voices...sad. With Apple, I lost the Applecare card I got a few years ago and never once had to call them in that time, so I can't even say how good they are currently. I personally like that feeling. "Oh, we have tech support? Huh...since when?"