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Thanks for my scratched iMAC 27....

L

Lenut

macrumors newbie
Original poster
Dec 11, 2012
19
0
Barcelona
Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

The iMAC support was in poor condition and scratched.

I complained to Apple but now I have to wait 1 month...

Thank you UPS / TNT
 

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Lenut said:
Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

The iMAC support was in poor condition and scratched.

I complained to Apple but now I have to wait 1 month...

Thank you UPS / TNT
Click to expand...

So you complain about a "scratched" box:confused:

Where is the photo of the scratched iMac?

Wait for a new box, is that so hard.:rolleyes:
 
Last edited by a moderator:
justperry said:
So you complain about a "scratched" box:confused:

Where is the photo of the scratched iMac?

Wait for a new box, is that so hard.:rolleyes:
Click to expand...

The support of the screen is little sunked and scratched. The Apple man told me they will demand UPS for this, i have to wait for now... but I will receive a small compensation for the inconvenience (100€ aprox).
 
GimmeSlack12 said:
You should complain directly to UPS not Apple. Might speed things up a bit. Say you refuse delivery based on the condition the package is in.


Take a closer look at those pics.
Click to expand...

One of the pictures didn't show up, even after reloading my page two times, my internet seems to be the problem.

I see now and apologize.

OP, sorry.
 
Last edited by a moderator:
Lenut said:
Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

The iMAC support was in poor condition and scratched.

I complained to Apple but now I have to wait 1 month...

Thank you UPS / TNT
Click to expand...

I think someone was jealous and keyed your iMac....

"I would give anything to catch them doing it, it would almost be worth them doing it, so that I could catch them" - Pulp Fiction
 
justperry said:
So you complain about a "scratched" box:confused:

Where is the photo of the scratched iMac?

Wait for a new box, is that so hard.:rolleyes:
Click to expand...

This really isn't going well for you today, is it?


OP, that's more of a "gouge" and that sucks because it is obvious they tried to conceal damage by taping it up. Unfortunately, if there would have been the hole you could have rejected the shipment due to damage. They knew what they were doing, clearly.

Hope the iMac comes sooner rather than later.
 
I was just wondering what should hapened if that scratch was on the screen side...
 
Complain to both Apple and the shipper, your product was obviously damaged during shipping and the shipper attempted to cover it up. They were hopeing that only the box was damaged and not the contents and the shipping company need to know so they can deal with it internally as well.

Good luck.
 
Well at least it was not on the screen side and you could still use it until the replacement arrives I think. Something like this on the other side would probably break the whole screen.
 
Lenut said:
Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

The iMAC support was in poor condition and scratched.

I complained to Apple but now I have to wait 1 month...

Thank you UPS / TNT
Click to expand...

As a note DO NOT CALL UPS call Apple ONLY.

UPS will be worse than dealiing with a hooker with crabs and a side of aids. The stupid hurts with UPS especially this time of year.

Deal ONLY WITH APPLE!! REPEAT DEAL ONLY WITH APPLE!!!!
 
jessica. said:
Oh I was playing. It's okay.


With Apple, I don't think you get to choose your carrier.
Click to expand...

It seems that those who paid for upgraded shipping all got Fedex. At least for the 27" iMac rollout. I was lucky this time. UPS did a flawless job for me, but the majority of the time it's ugly, even with Apple stuff.
 
I have called APPLE cos is the responsible of the service not UPS.

Finally I will be compensate with 250€ plus High priority replacement.

Sounds good... but I need the iMac for work so i will lost money until i receive the new one.


Thank you all.
 
I thought Apple only used Fed X . Am I wrong? I'll take UPS any day over over Fed X.
 
f64 said:
I thought Apple only used Fed X . Am I wrong? I'll take UPS any day over over Fed X.
Click to expand...

Mine came via UPS, but maybe different in the UK?

There was a very small crush mark on one corner of the box which I photographed, but no problems inside, and the iMac is perfect.
 
I would be so pissed if that happens to mine! Looks like they've smacked into it with a forklift truck :(
 
jessica. said:
With Apple, I don't think you get to choose your carrier.
Click to expand...

Agreed, you don't get to choose. However, you can get the gist of what carriers Apple is shipping with based on the shipping speed option you choose. It seems standard is being sent UPS, 2-3 day is being sent FedEx, and next business day is being sent by either FedEx or UPS.
 
Lenut said:
Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

The iMAC support was in poor condition and scratched.

I complained to Apple but now I have to wait 1 month...

Thank you UPS / TNT
Click to expand...

Does it suck, yes, but be happy that you can continue to use it until a replacement comes, if it were the LCD that was busted or scratched then you could be right out pissed :)
 
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