Thanks for my scratched iMAC 27....

Discussion in 'iMac' started by Lenut, Dec 20, 2012.

  1. Lenut macrumors newbie

    Joined:
    Dec 11, 2012
    Location:
    Barcelona
    #1
    Yesterday i received my new IMAC 27. The surprise was not that..., When i was unboxing the IMAC I found a perforation in the 2 boxes that someone covered with adhesive tape (WTF).

    The iMAC support was in poor condition and scratched.

    I complained to Apple but now I have to wait 1 month...

    Thank you UPS / TNT
     

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  2. ste0803 macrumors newbie

    Joined:
    Dec 16, 2012
    Location:
    Gateshead//Newcastle/UK
    #2
    Oh Holy Crap thats bad! Cant believe they've covered it up with tape as well!

    Feel for you!

    Ste0803
     
  3. justperry, Dec 20, 2012
    Last edited by a moderator: Dec 20, 2012

    justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #3
    So you complain about a "scratched" box:confused:

    Where is the photo of the scratched iMac?

    Wait for a new box, is that so hard.:rolleyes:
     
  4. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #4
    You should complain directly to UPS not Apple. Might speed things up a bit. Say you refuse delivery based on the condition the package is in.
    Take a closer look at those pics.
     
  5. Lenut thread starter macrumors newbie

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    Dec 11, 2012
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    Barcelona
    #5
    The support of the screen is little sunked and scratched. The Apple man told me they will demand UPS for this, i have to wait for now... but I will receive a small compensation for the inconvenience (100€ aprox).
     
  6. justperry, Dec 20, 2012
    Last edited by a moderator: Dec 20, 2012

    justperry macrumors 604

    justperry

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    #6
    One of the pictures didn't show up, even after reloading my page two times, my internet seems to be the problem.

    I see now and apologize.

    OP, sorry.
     
  7. zarf2007 macrumors regular

    Joined:
    Aug 27, 2010
    #7
    I think someone was jealous and keyed your iMac....

    "I would give anything to catch them doing it, it would almost be worth them doing it, so that I could catch them" - Pulp Fiction
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #8
    This really isn't going well for you today, is it?


    OP, that's more of a "gouge" and that sucks because it is obvious they tried to conceal damage by taping it up. Unfortunately, if there would have been the hole you could have rejected the shipment due to damage. They knew what they were doing, clearly.

    Hope the iMac comes sooner rather than later.
     
  9. Dreamboy macrumors member

    Dreamboy

    Joined:
    Sep 20, 2012
    #9
    I was just wondering what should hapened if that scratch was on the screen side...
     
  10. SOLLERBOY macrumors 6502a

    Joined:
    Aug 8, 2008
    Location:
    UK
    #10
    Mine came with the bottom corner shredded and muddy, luckily the inner box was fine.
     
  11. justperry macrumors 604

    justperry

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    #12
    ***** happens, and I already explained myself above.
     
  12. FuriousGreg macrumors member

    Joined:
    Nov 11, 2011
    #13
    Complain to both Apple and the shipper, your product was obviously damaged during shipping and the shipper attempted to cover it up. They were hopeing that only the box was damaged and not the contents and the shipping company need to know so they can deal with it internally as well.

    Good luck.
     
  13. mihai.ile macrumors member

    Joined:
    Oct 12, 2012
    #14
    Well at least it was not on the screen side and you could still use it until the replacement arrives I think. Something like this on the other side would probably break the whole screen.
     
  14. rotorblade69 macrumors regular

    Joined:
    Jul 1, 2006
    Location:
    North West Georgia
    #15
    As a note DO NOT CALL UPS call Apple ONLY.

    UPS will be worse than dealiing with a hooker with crabs and a side of aids. The stupid hurts with UPS especially this time of year.

    Deal ONLY WITH APPLE!! REPEAT DEAL ONLY WITH APPLE!!!!
     
  15. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #16
    This is why I hate UPS and will only deal with FedEx whenever possible.
     
  16. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #17
    Oh I was playing. It's okay.
    With Apple, I don't think you get to choose your carrier.
     
  17. RichiMac macrumors regular

    Joined:
    Dec 14, 2012
    Location:
    SoCal
    #18
    It seems that those who paid for upgraded shipping all got Fedex. At least for the 27" iMac rollout. I was lucky this time. UPS did a flawless job for me, but the majority of the time it's ugly, even with Apple stuff.
     
  18. Lenut thread starter macrumors newbie

    Joined:
    Dec 11, 2012
    Location:
    Barcelona
    #19
    I have called APPLE cos is the responsible of the service not UPS.

    Finally I will be compensate with 250€ plus High priority replacement.

    Sounds good... but I need the iMac for work so i will lost money until i receive the new one.


    Thank you all.
     
  19. f64 macrumors newbie

    Joined:
    Mar 21, 2009
    #20
    I thought Apple only used Fed X . Am I wrong? I'll take UPS any day over over Fed X.
     
  20. baxlobs macrumors regular

    Joined:
    Nov 21, 2012
    Location:
    Suffolk UK
    #21
    Mine came via UPS, but maybe different in the UK?

    There was a very small crush mark on one corner of the box which I photographed, but no problems inside, and the iMac is perfect.
     
  21. drawnacrol macrumors newbie

    Joined:
    Sep 23, 2009
    #22
    "Crap! I'm just after dropping this box"

    "Quick! Put tape over it!!"

    "Fixed!"
     
  22. Shane1905 macrumors regular

    Joined:
    May 21, 2012
    Location:
    UK
    #23
    I would be so pissed if that happens to mine! Looks like they've smacked into it with a forklift truck :(
     
  23. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #24
    Agreed, you don't get to choose. However, you can get the gist of what carriers Apple is shipping with based on the shipping speed option you choose. It seems standard is being sent UPS, 2-3 day is being sent FedEx, and next business day is being sent by either FedEx or UPS.
     
  24. jmcgeejr macrumors 6502

    jmcgeejr

    Joined:
    Oct 7, 2010
    Location:
    Seattle, WA
    #25
    Does it suck, yes, but be happy that you can continue to use it until a replacement comes, if it were the LCD that was busted or scratched then you could be right out pissed :)
     

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