Thanks for the new laptop Apple!

[WillEH]

After countless repairs and one replacement, one year later with still having issues they swapped my 2011 i7 (top end) for a brand new (in the box) 2012 i7 2.4. No extra cost or anything. Woooo.

How's your day been?

 

[shinobi-81]

Congratulations. Do you have AppleCare or is it the UK consumer laws that kicked in?

 

[WillEH]

AppleCare

 

[acidfast7]

No extra cost or anything.

Except for the cost of Apple Care, the time/data you lost, the time without a functional machine.

I'm not trying to be an ass, but that's a really expensive machine (between 1500 and 2000€ without Apple Care.)

Personally, I'd demand better service.

 

[WillEH]

Except for the cost of Apple Care, the time/data you lost, the time without a functional machine.

I'm not trying to be an ass, but that's a really expensive machine (between 1500 and 2000€ without Apple Care.)

Personally, I'd demand better service.

I suppose. TimeCapsule didn't even save anything, when I went to check things it had not got any of my past saved backups on it.

All the time I had to go to the shops, driving and paying car parking.

 

[Gav2k]

Honestly! Some people I just don't get! Try gettin the same service from hp sony or acer! You've got no chance!!

 

[acidfast7]

I suppose. TimeCapsule didn't even save anything, when I went to check things it had not got any of my past saved backups on it.

All the time I had to go to the shops, driving and paying car parking.

We'll that sucks about the TC. I have 3 of them and I hope that I never have to use them

I think it's great that got a new machine, but imagine if you didn't pay the extra for AppleCare, would it have been more hassle ... even with the UK 2-year law?

I'd actually call customer service and demand some extras (iTunes card or some software?) but that's just me.

 

[Huntn]

Honestly! Some people I just don't get! Try gettin the same service from hp sony or acer! You've got no chance!!

I took a MBP into the Apple store, out of warranty with a video issue and they replaced the motherboard, no charge. They can afford it, and they certainly do provide the best customer service imo.

 

[WillEH]

We'll that sucks about the TC. I have 3 of them and I hope that I never have to use them

I think it's great that got a new machine, but imagine if you didn't pay the extra for AppleCare, would it have been more hassle ... even with the UK 2-year law?

I'd actually call customer service and demand some extras (iTunes card or some software?) but that's just me.

It wasn't even a year in to warranty. Bought it in march 11.

 

[acidfast7]

It wasn't even a year in to warranty. Bought it in march 11.

honestly, i complain because it was a hassle. and, not only that, i demand that they give you the full 3-year AppleCare from the date that you received the new machine, not the date that you received the original machine ... as you did pay extra for the Apple Care (probably 100€ or so.)

 

[WillEH]

I'm just happy that they swapped it, I don't think they can reset the warranty for me? Luckily I have uni discount when I bought my first one so I got 1 more year on AppleCare. Expires in 2014.

 

[Scepticalscribe]

After countless repairs and one replacement, one year later with still having issues they swapped my 2011 i7 (top end) for a brand new (in the box) 2012 i7 2.4. No extra cost or anything. Woooo.

How's your day been?

AppleCare

Great story and thanks for posting it. Nice to hear a tale with a happy ending.

I'm a big fan of Applecare and have always bought it (and found that it has been extremely useful) for any Apple computer that I have had.

Cheers

 

[ugahairydawgs]

Except for the cost of Apple Care, the time/data you lost, the time without a functional machine.

I'm not trying to be an ass, but that's a really expensive machine (between 1500 and 2000€ without Apple Care.)

Personally, I'd demand better service.

They repaired his computer multiple times and replaced it twice.

What exactly could they have done to provide "better service"?

 

[iJohnHenry]

What exactly could they have done to provide "better service"?

You question Pai Mei at your own risk.

I was ripped-off by Apple Care.

Paid for it Feb. 25, 2008 and never used it.

Can I get my money back??

 

[acidfast7]

They repaired his computer multiple times and replaced it twice.

What exactly could they have done to provide "better service"?

did they compensate him/her for his/her time without a functional machine?

in addition, if they don't provide a "new" three-year warranty (which is what you paid for ... right ... a 3-year warranty on a "new" machine) then it's a rip-off.

 

[ugahairydawgs]

You question Pai Mei at your own risk.

I was ripped-off by Apple Care.

Paid for it Feb. 25, 2008 and never used it.

Can I get my money back??

Extended warranties are a rip off in general. I can think of better ways to flush money down the toilet. No you can't get your money back, but...then again....you never should have given it to them in the first place.

did they compensate him/her for his/her time without a functional machine?

in addition, if they don't provide a "new" three-year warranty (which is what you paid for ... right ... a 3-year warranty on a "new" machine) then it's a rip-off.

When you buy an extended warranty it is for the machine you are buying. If you get a free machine based on the fact that you have that extended warranty you are getting exactly what you paid for (which is more than most people that buy those things get).

 

[acidfast7]

When you buy an extended warranty it is for the machine you are buying. If you get a free machine based on the fact that you have that extended warranty you are getting exactly what you paid for (which is more than most people that buy those things get).

Then the OP received his legally obligated service and nothing special from Apple, at all.

He actually received the legal bare minimum, which is hardly thread-worthy.

 

[iJohnHenry]

Then the OP received his legally obligated service and nothing special from Apple, at all.

I am forced to agree with you on this point.

And 'nothing special' also included a lot of time running around for him.

I know, "this warranty covers defects in materials and workmanship, ONLY".

He actually received the legal bare minimum, which is hardly thread-worthy.

It's informative to hear of Apple manufacturing failures too, is it not?

 

[acidfast7]

It's informative to hear of Apple manufacturing failures too, is it not?

There's no information here. What component(s) actually failed?

 

[acidfast7]

I know, "this warranty covers defects in materials and workmanship, ONLY".

Also, that's only US law. He's in the UK and the Sales of Good Act and Amendments could let him return the machine up to 6 years (2 years mandatory is the easy part.) Also, some German laws allow expenses to be reimbursed.

 

[88 King]

Try gettin the same service from hp sony or acer! You've got no chance!!

Consumer warranty usually sucks when compared to Apple. However, business warranty from HP, Dell and Lenovo are much better than Apple as they offer on site repair or send you a replacement.

 

[acidfast7]

Consumer warranty usually sucks when compared to Apple. However, business warranty from HP, Dell and Lenovo are much better than Apple as they offer on site repair or send you a replacement.

In Stockholm, the university bought all of it's Apple products at one place and you got a loaner when you machine "was out for service." The uni was 70%+ Mac as well, which made a lot of things easier. DELL didn't really even exist as a viable option until 2009 or so.

It's sad that doesn't happen more places, especially with Apple Care.

 

[Melrose]

I took a MBP into the Apple store, out of warranty with a video issue and they replaced the motherboard, no charge. They can afford it, and they certainly do provide the best customer service imo.

They did the same with me, except with a new lid. I was well out of warranty and they shipped it out and back fixed at no cost.

Love me some AppleCare. Good thing I never have to use it, but it's nice to know it's there if I need it.

 

[KylePowers]

After countless repairs and one replacement, one year later with still having issues they swapped my 2011 i7 (top end) for a brand new (in the box) 2012 i7 2.4. No extra cost or anything. Woooo.

How's your day been?

Do you mean early 2011 for a late 2011? 2012 models haven't been released yet...

 

[WillEH]

Do you mean early 2011 for a late 2011? 2012 models haven't been released yet...

Indeed