Thanks for the new laptop Apple!

Discussion in 'MacBook Pro' started by WillEH, May 12, 2012.

  1. WillEH macrumors 6502a

    WillEH

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    Feb 8, 2011
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    United Kingdom
    #1
    After countless repairs and one replacement, one year later with still having issues they swapped my 2011 i7 (top end) for a brand new (in the box) 2012 i7 2.4. No extra cost or anything. Woooo.

    How's your day been?
     
  2. shinobi-81, May 12, 2012
    Last edited by a moderator: May 13, 2012

    shinobi-81 macrumors 6502

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    #2
    Congratulations. Do you have AppleCare or is it the UK consumer laws that kicked in?
     
  3. WillEH thread starter macrumors 6502a

    WillEH

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  4. acidfast7 macrumors 65816

    acidfast7

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    #4
    Except for the cost of Apple Care, the time/data you lost, the time without a functional machine.

    I'm not trying to be an ass, but that's a really expensive machine (between 1500 and 2000€ without Apple Care.)

    Personally, I'd demand better service.
     
  5. WillEH thread starter macrumors 6502a

    WillEH

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    #5
    I suppose. TimeCapsule didn't even save anything, when I went to check things it had not got any of my past saved backups on it. :(

    All the time I had to go to the shops, driving and paying car parking.
     
  6. Gav2k macrumors G3

    Gav2k

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    #6
    Honestly! Some people I just don't get! Try gettin the same service from hp sony or acer! You've got no chance!!
     
  7. acidfast7 macrumors 65816

    acidfast7

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    #7
    We'll that sucks about the TC. I have 3 of them and I hope that I never have to use them :(

    I think it's great that got a new machine, but imagine if you didn't pay the extra for AppleCare, would it have been more hassle ... even with the UK 2-year law?

    I'd actually call customer service and demand some extras (iTunes card or some software?) but that's just me.
     
  8. Huntn, May 12, 2012
    Last edited: May 12, 2012

    Huntn macrumors G5

    Huntn

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    #8
    I took a MBP into the Apple store, out of warranty with a video issue and they replaced the motherboard, no charge. They can afford it, and they certainly do provide the best customer service imo. :)
     
  9. WillEH thread starter macrumors 6502a

    WillEH

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    #9
    It wasn't even a year in to warranty. Bought it in march 11.
     
  10. acidfast7 macrumors 65816

    acidfast7

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    #10
    honestly, i complain because it was a hassle. and, not only that, i demand that they give you the full 3-year AppleCare from the date that you received the new machine, not the date that you received the original machine ... as you did pay extra for the Apple Care (probably 100€ or so.)
     
  11. WillEH thread starter macrumors 6502a

    WillEH

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    #11
    I'm just happy that they swapped it, I don't think they can reset the warranty for me? Luckily I have uni discount when I bought my first one so I got 1 more year on AppleCare. Expires in 2014.
     
  12. Scepticalscribe Contributor

    Scepticalscribe

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    #12
    Great story and thanks for posting it. Nice to hear a tale with a happy ending.

    I'm a big fan of Applecare and have always bought it (and found that it has been extremely useful) for any Apple computer that I have had.

    Cheers
     
  13. ugahairydawgs macrumors 68020

    ugahairydawgs

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    #13
    They repaired his computer multiple times and replaced it twice.

    What exactly could they have done to provide "better service"?
     
  14. iJohnHenry macrumors P6

    iJohnHenry

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    #14
    You question Pai Mei at your own risk. :eek:

    I was ripped-off by Apple Care.

    Paid for it Feb. 25, 2008 and never used it.

    Can I get my money back??
     
  15. acidfast7 macrumors 65816

    acidfast7

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    #15
    did they compensate him/her for his/her time without a functional machine?

    in addition, if they don't provide a "new" three-year warranty (which is what you paid for ... right ... a 3-year warranty on a "new" machine) then it's a rip-off.
     
  16. ugahairydawgs macrumors 68020

    ugahairydawgs

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    #16
    Extended warranties are a rip off in general. I can think of better ways to flush money down the toilet. No you can't get your money back, but...then again....you never should have given it to them in the first place.


    When you buy an extended warranty it is for the machine you are buying. If you get a free machine based on the fact that you have that extended warranty you are getting exactly what you paid for (which is more than most people that buy those things get).
     
  17. acidfast7 macrumors 65816

    acidfast7

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    #17
    Then the OP received his legally obligated service and nothing special from Apple, at all.

    He actually received the legal bare minimum, which is hardly thread-worthy.
     
  18. iJohnHenry macrumors P6

    iJohnHenry

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    #18
    I am forced to agree with you on this point.

    And 'nothing special' also included a lot of time running around for him.

    I know, "this warranty covers defects in materials and workmanship, ONLY".

    It's informative to hear of Apple manufacturing failures too, is it not?
     
  19. acidfast7 macrumors 65816

    acidfast7

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    #19
    There's no information here. What component(s) actually failed?
     
  20. acidfast7 macrumors 65816

    acidfast7

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    #20
    Also, that's only US law. He's in the UK and the Sales of Good Act and Amendments could let him return the machine up to 6 years (2 years mandatory is the easy part.) Also, some German laws allow expenses to be reimbursed.
     
  21. 88 King macrumors 6502

    88 King

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    London, UK
    #21
    Consumer warranty usually sucks when compared to Apple. However, business warranty from HP, Dell and Lenovo are much better than Apple as they offer on site repair or send you a replacement.
     
  22. acidfast7 macrumors 65816

    acidfast7

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    #22
    In Stockholm, the university bought all of it's Apple products at one place and you got a loaner when you machine "was out for service." The uni was 70%+ Mac as well, which made a lot of things easier. DELL didn't really even exist as a viable option until 2009 or so.

    It's sad that doesn't happen more places, especially with Apple Care.
     
  23. Melrose Suspended

    Melrose

    Joined:
    Dec 12, 2007
    #23
    They did the same with me, except with a new lid. I was well out of warranty and they shipped it out and back fixed at no cost.

    Love me some AppleCare. Good thing I never have to use it, but it's nice to know it's there if I need it.
     
  24. KylePowers macrumors 68000

    KylePowers

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    Mar 5, 2011
    #24
    :confused: Do you mean early 2011 for a late 2011? 2012 models haven't been released yet...
     
  25. WillEH thread starter macrumors 6502a

    WillEH

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    #25
    Indeed ;)
     

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