Good luck! Why would they give you anything at retentions if you have already re-signed for another 3 years when you picked up the phone? They'll just say sorry sir.
Think about it.
That does make sense, yes I agree. I'm not going to be calling the retention line though. I just want a few things changed on my plan, like right now I have way too many daytime minutes and I could really do without Voicemail.