The first to drop the new rMP?

Discussion in 'MacBook' started by mattkidd, May 11, 2015.

  1. mattkidd macrumors regular

    mattkidd

    Joined:
    Aug 6, 2008
    Location:
    United Kingdom England Northants
    #1
    As I was leaving the house this morning, I had a gut wrenching feeling...

    I felt my week old rMB (1.3 Gold) elegantly slip out of its pouch and straight onto the concrete pavement. :(

    To cut the story short... Its damaged, badly. The impact was at the rear of the case (on the new metal hinge)both corners of the display have been bent/dented with visible damage on the inside casing too. The display has also cracked ever so slightly as a result of the impact. Oh and the butterfly keyboard doesn't feel great anymore...

    So unlucky... now time to speak to the insurance company. Photos to follow... Back to waiting for a replacement...
     
  2. Newtons Apple macrumors P6

    Newtons Apple

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    Jacksonville, Florida
  3. Jetcat3 macrumors 6502

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  4. iSheep5S macrumors 6502a

    iSheep5S

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  5. unibility macrumors 6502

    Joined:
    Apr 6, 2012
    #5
    Sorry to hear about this. I got mine covered for about $45 a year through State Fatm Insurance. It covers accidents, etc. with $0 deductible.
     
  6. soulreaver99 macrumors 68020

    soulreaver99

    Joined:
    Aug 15, 2010
    Location:
    Southern California
    #6
    If you paid with a credit card such as American Express / Visa etc... there is usually accidental damage and theft coverage for 90 days. Try that first before having to pay anything.
     
  7. Chrissybear macrumors newbie

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    Solihull UK
  8. iRun26.2 macrumors 68000

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  9. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #9
    Tough break, OP. Get a better case for your replacement.
     
  10. mattkidd thread starter macrumors regular

    mattkidd

    Joined:
    Aug 6, 2008
    Location:
    United Kingdom England Northants
    #10
    Thanks all for the sympathy!

    Fortunately It looks like I have two options for getting things covered under guarantee. Firstly I have gadget cover upto £2000 with a £50 excess. The current plan is for them to collect the machine Wednesday for 'Assessment'

    My understanding is that it shall be near impossible to repair this machine (At least at the minute) it'll need a new display and main-body casing... Therefore its likely they'll replace it (which means waiting!)

    My alternative is to go through AMEX only issue is I used PayPal as the payment courier... so this may cause issues.

    Anyhow here's a couple of photos.
     

    Attached Files:

  11. iStruggle macrumors newbie

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    May 5, 2015
  12. SusanK macrumors 68000

    Joined:
    Oct 9, 2012
    #12
    +1
     
  13. Elise macrumors 6502

    Joined:
    Sep 22, 2007
    Location:
    London
    #13
    Geez I read that I felt totally gutted myself - could feel how sick you must feel. :(

    I do hope you come up with a solution that's not too painful on your wallet.
     
  14. andy9l macrumors 68000

    Joined:
    Aug 31, 2009
    Location:
    England, UK
    #14
    Probably best time for this to happen, what with credit card cover, etc.. Hope you manage to resolve it at a reasonable cost.

    What sleeve is that? Looks good...as long as you're careful with it!
     
  15. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #15
    I carry mine around more carefully than I did my son when he was born!

    I kid.....


    sorta :D
     
  16. kingofwale macrumors 6502a

    kingofwale

    Joined:
    Apr 24, 2010
    #16
    doesn't look as bad as you first described.

    but i would be so sad if it happened to me.

    dropped it a couple of times while sleeping (Feeling from bed to floor), but i have carpet, so it's not bad. ;)
     
  17. tom vilsack macrumors 68000

    tom vilsack

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    ladner cdn
  18. iRun26.2 macrumors 68000

    Joined:
    Aug 15, 2010
    #18
    Agreed. I thought it would be much worse. Still, though, I feel bad for him. I would be crushed if that happened to me.
     
  19. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #19
    That depends, first child or second child?

    Those that have two or more children will understand.
     
  20. ProwlingTiger macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #20
    Please post which pouch you have so others know not to buy it.
     
  21. jsmith189 macrumors 65816

    jsmith189

    Joined:
    Jan 12, 2014
    #21
    That's actually painful. Hopefully you can get it covered somehow!
     
  22. JWorld127 macrumors 6502

    JWorld127

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    Jan 12, 2013
  23. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #23
    This. It extends the manufacture warranty by an additional year, but it usually has a 90 day accidental damage warranty.
     
  24. mattkidd thread starter macrumors regular

    mattkidd

    Joined:
    Aug 6, 2008
    Location:
    United Kingdom England Northants
    #24
    So here's a little update....

    Have since spoken to AMEX and have submitted an additional claim with them; ideally if AMEX approve I shall withdraw the original.

    The AMEX process appears to be much simpler plus won't increase my premiums. Anyhow I was required to get a quotation for a repair to be carried out.

    Turns out to not be too bad; it is possible to repair! Here's the quotation from an Apple Authorised centre.

    https://drive.google.com/open?id=0B1pyFkTk1NLoSUhWU3FWUjN2WU5ZZjBYV2szMzlPUHRmX0dn&authuser=0

    They'll need to replace the entire display and the top casing; I have been told the keyboard will be replaced as part of the top housing. :)

    Making some progress, now to get the work approved!

    To pouch was purchased through Ebay: http://www.ebay.co.uk/itm/281624154412?_trksid=p2060353.m2749.l2649&ssPageName=STRK:MEBIDX:IT

    It was only suppose to be temporary until some more options exist. I wouldn't slate the case for what happened, it was a mixture of my own carelessness too.
     
  25. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #25
    as someone who uses Amex everyday this makes me very happy. I personally have never had a claim, but it is good to know the process is simple.
     

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