iPhone 6, Space Gray, 64GB: Lost in UPS hell?
So this has been my personal shipping hell I've been wading through.
I received a shipping notification from Apple in the wee morning hours of the 25th of September (purchased phone on apple.com early on the 19th after attempting to wait in line at a local store). The delivery window given was Oct 1-3.
Later in the day UPS updates with a tracking number saying that the shipping label was created, and they were waiting for the package to arrive at their facility. At this point, the Apple store no longer shows any delivery window whatsoever, and I am now simply waiting on UPS to update me with a more precise estimate.
It's now been over a week since I received that email from Apple letting me know my phone was shipped, and UPS still says they are waiting for the package to arrive at their facility for its initial scan (the attached screen shot was taken just a half hour ago). Meanwhile, I was invoiced and my credit card was billed on the 25th.
UPS won't do anything because as far as they're concerned they never received the package. Apple can't do anything until UPS misses their delivery window, which closes tomorrow night. After hours and hours on the phone with both companies I finally have a contact at Apple who I can speak to directly when it comes time for a replacement to be shipped, but again, nothing can actually be done until after tomorrow night.
I know with these iPhone rollouts that sometimes things get jammed up, or they even go through so quickly that they miss scans in certain depots. However, all the orders I've seen that delivered despite 'stuck' progress usually had at least a scan in China or Anchorage to show it was in the system somewhere. It also seems that most, if not all, the orders in the Oct 1-3 shipping window have been received, and many of them arrived early.
Since this phone is tied to my AT&T account my eligibility for upgrade is already used up, so I can't simply go pick up another locally without paying for an unlocked model. At this point all I can do is wait for time to run out, then initiate shipping on a replacement phone. It's a very frustrating spot to be stuck in, and I have zero hope of my phone, or any phone for that matter, arriving even within a week of it's original scheduled date.
I haven't seen or heard from anyone else in this specific predicament, so I figured I'd share my story here.
TL: DR - iPhone never received at UPS according to tracking, Apple can't help me until UPS misses the delivery window. I was billed for the phone a week ago.
So this has been my personal shipping hell I've been wading through.
I received a shipping notification from Apple in the wee morning hours of the 25th of September (purchased phone on apple.com early on the 19th after attempting to wait in line at a local store). The delivery window given was Oct 1-3.
Later in the day UPS updates with a tracking number saying that the shipping label was created, and they were waiting for the package to arrive at their facility. At this point, the Apple store no longer shows any delivery window whatsoever, and I am now simply waiting on UPS to update me with a more precise estimate.
It's now been over a week since I received that email from Apple letting me know my phone was shipped, and UPS still says they are waiting for the package to arrive at their facility for its initial scan (the attached screen shot was taken just a half hour ago). Meanwhile, I was invoiced and my credit card was billed on the 25th.
UPS won't do anything because as far as they're concerned they never received the package. Apple can't do anything until UPS misses their delivery window, which closes tomorrow night. After hours and hours on the phone with both companies I finally have a contact at Apple who I can speak to directly when it comes time for a replacement to be shipped, but again, nothing can actually be done until after tomorrow night.
I know with these iPhone rollouts that sometimes things get jammed up, or they even go through so quickly that they miss scans in certain depots. However, all the orders I've seen that delivered despite 'stuck' progress usually had at least a scan in China or Anchorage to show it was in the system somewhere. It also seems that most, if not all, the orders in the Oct 1-3 shipping window have been received, and many of them arrived early.
Since this phone is tied to my AT&T account my eligibility for upgrade is already used up, so I can't simply go pick up another locally without paying for an unlocked model. At this point all I can do is wait for time to run out, then initiate shipping on a replacement phone. It's a very frustrating spot to be stuck in, and I have zero hope of my phone, or any phone for that matter, arriving even within a week of it's original scheduled date.
I haven't seen or heard from anyone else in this specific predicament, so I figured I'd share my story here.
TL: DR - iPhone never received at UPS according to tracking, Apple can't help me until UPS misses the delivery window. I was billed for the phone a week ago.
