Got my pre order through the apple store app around 3:25am (est) Friday... Many error messages, and many snafus regarding the shipping/pick up options. Intitially selected in store, got an error, selected home shipment, told it needs to be to current wireless billing address, updated to my PO Box (which I knew ahead of time was not going to work), given error about no shipping to PO Boxes (duh), tried once again to pick up in store with success! Unfortunately, my confirmation email reported that it would be "delivered 9/19 to PO BOX 943728915743982758943728". Well poop. Checked my order status a few hours later before work and a big ole red "Action Required!" Label was placed above my order number. Called the number listed, waited on hold for 45 minutes before I had to be at work. Called again at lunch, they wouldn't even take the call. Automated voice said due to unusually high call volumes they were unable to take my call. By the time I left work I had an email asking me to reply with a new shipping address. I did, but a few hours later there was still the "action required" and the phone number had changed. Finally got through and changed my address. The shipping address has since changed to the correct one on my order page, but it still says "action required". When I call the number, it says the order has been processed, but I got placed on hold for another 10 minutes I didn't have before I could speak with someone again.
TL;DR Should I continue to call to get a real person or trust the automated phone system that my order has been processed??
Ps- the agent I spoke with said that I was "lucky to have gotten apple care, a lot of people had problems with their pre-orders not going through when they added it." Wonder what that could mean...