I find dealing with ATT to be extremely frustrating. Not only are they incompetent, but I'm convinced they employ shady tactics to try and get everyone off of the 2 year contracts (and therefore subsidize prolong) They manage to royally screw up iPhone pre-orders year after year. 2 years ago my wife ordered her 5s on preorder launch day (right at midnight) through ATT. We thought she was good until several hours later we still had not received the confirmation email from ATT. When she finally called ATT, they said her order went through but was never processed so she had to order the next day through Apple, but by that time the slipping dates had slipped a few weeks. This year we called ATT 4 different times, and EVERY time the rep told us that preorders would not be available through ATT this year, to not even bother trying to order 9/12. So she ended up ordering through Apple, but had to lose her 2 year contract (and subsidy pricing) because this option was not even offered through Apple this year (Why, I don't know. Again---shady tactics here. No reason why this option shouldn't be here. In all prior years, subsidy pricing and 2 year contract renewals were available through Apple when buying an iPhone on preorder, but for some reason this year it's suspiciously gone---FORCING a large number of people to be kicked off 2 year contract pricing) Then we find out that folks WERE able to order through ATT on preorder launch day, and that 2 year contract pricing options were available to select, but again only on THEIR website/app, not through Apple. If it weren't for the grandfathered unlimited data plans that she and I both have, I would have switched years ago. Are other carriers this incompetent with iPhone preorders???