I'm venting in this post because I've tried Apple and get nothing. Over the last 3ish years I've had the sometimes priveledge but mostly nightmare experience of owning a Macbook Pro.
This story started with great excitement. I was finally ditching my PC and "switching" to OSX, one of the most stable and polished OS's in the world. My Macbook Pro had the Santa Rosa chipset in it, something almost nobody was doing yet and I felt like I was on cloud nine. Little did I know that the $2300 I spent on the computer and service plan was a terrible, costly mistake.
Since I bought it I've had at least five, maybe six replacements through Apple for various reasons, but mostly overheating. I've sent it in 10 or so times and gotten it repaired in store also. My most recent replacement has been flawed from the beginning, frequently freezing up and hitting temps as high as 110c, so hot that it literally burns my fingers while using it. This isn't while computing the latest climate model or anything either, this is in flash games and Minecraft. I used it anyways because it was functioning and I needed it for work, but maybe a month ago it started locking up. I backed up my data, reinstalled OSX and had the same problem. I call Apple and set up ANOTHER repair. A few days later the keyboard stops functioning. I turn it off to try and see if a reboot will fix it, won't turn back on. I have 5k+ photos of my kids and family on there, only about 4k of which are backed up (havent time machined in a while).
I call Apple up asking them what to do and they're dismissive, saying they can't guarantee my data will still be there. At this point I'm done with Apple. I'm done with Macs. I want my PC back that costs $1000 less. Apple support hasn't EVER given me a functioning computer, and for the cost you'd think they would.
Apple really shouldn't make a computer that can't perform as advertised. Why can't apple produce a stable, functional computer that doesn't burn my fingers and shut down by itself every thirty minutes? Perhaps they should stop focusing on getting thinner and prettier and instead think about the end user experience. Perhaps they should drop their line of computers entirely if they can't do them right.
This story started with great excitement. I was finally ditching my PC and "switching" to OSX, one of the most stable and polished OS's in the world. My Macbook Pro had the Santa Rosa chipset in it, something almost nobody was doing yet and I felt like I was on cloud nine. Little did I know that the $2300 I spent on the computer and service plan was a terrible, costly mistake.
Since I bought it I've had at least five, maybe six replacements through Apple for various reasons, but mostly overheating. I've sent it in 10 or so times and gotten it repaired in store also. My most recent replacement has been flawed from the beginning, frequently freezing up and hitting temps as high as 110c, so hot that it literally burns my fingers while using it. This isn't while computing the latest climate model or anything either, this is in flash games and Minecraft. I used it anyways because it was functioning and I needed it for work, but maybe a month ago it started locking up. I backed up my data, reinstalled OSX and had the same problem. I call Apple and set up ANOTHER repair. A few days later the keyboard stops functioning. I turn it off to try and see if a reboot will fix it, won't turn back on. I have 5k+ photos of my kids and family on there, only about 4k of which are backed up (havent time machined in a while).
I call Apple up asking them what to do and they're dismissive, saying they can't guarantee my data will still be there. At this point I'm done with Apple. I'm done with Macs. I want my PC back that costs $1000 less. Apple support hasn't EVER given me a functioning computer, and for the cost you'd think they would.
Apple really shouldn't make a computer that can't perform as advertised. Why can't apple produce a stable, functional computer that doesn't burn my fingers and shut down by itself every thirty minutes? Perhaps they should stop focusing on getting thinner and prettier and instead think about the end user experience. Perhaps they should drop their line of computers entirely if they can't do them right.
