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I'm venting in this post because I've tried Apple and get nothing. Over the last 3ish years I've had the sometimes priveledge but mostly nightmare experience of owning a Macbook Pro.

This story started with great excitement. I was finally ditching my PC and "switching" to OSX, one of the most stable and polished OS's in the world. My Macbook Pro had the Santa Rosa chipset in it, something almost nobody was doing yet and I felt like I was on cloud nine. Little did I know that the $2300 I spent on the computer and service plan was a terrible, costly mistake.

Since I bought it I've had at least five, maybe six replacements through Apple for various reasons, but mostly overheating. I've sent it in 10 or so times and gotten it repaired in store also. My most recent replacement has been flawed from the beginning, frequently freezing up and hitting temps as high as 110c, so hot that it literally burns my fingers while using it. This isn't while computing the latest climate model or anything either, this is in flash games and Minecraft. I used it anyways because it was functioning and I needed it for work, but maybe a month ago it started locking up. I backed up my data, reinstalled OSX and had the same problem. I call Apple and set up ANOTHER repair. A few days later the keyboard stops functioning. I turn it off to try and see if a reboot will fix it, won't turn back on. I have 5k+ photos of my kids and family on there, only about 4k of which are backed up (havent time machined in a while).

I call Apple up asking them what to do and they're dismissive, saying they can't guarantee my data will still be there. At this point I'm done with Apple. I'm done with Macs. I want my PC back that costs $1000 less. Apple support hasn't EVER given me a functioning computer, and for the cost you'd think they would.

Apple really shouldn't make a computer that can't perform as advertised. Why can't apple produce a stable, functional computer that doesn't burn my fingers and shut down by itself every thirty minutes? Perhaps they should stop focusing on getting thinner and prettier and instead think about the end user experience. Perhaps they should drop their line of computers entirely if they can't do them right.

I had those problems with a PC, that's why I made the switch :D. Never had a problem like those with my Mac. I think you just got a bad batch. Sorry to hear about it man.
 
If Apple replaces the machine, it means that they deem it faulty and not the result of abuse from the owner.

Not necessarily. Companies frequently make actions of 'good faith' and accept a financial loss for things that they may not have any responsibility. Also, taking an immediate loss can be beneficial for long-term business. Apple replaced something for me that I ruined and voided the warranty in the process. Did they have an obligation? Course not. BUT, they decided to take care of me and their kind gesture was not only greatly appreciated by me (I was very poor at that time and could not afford to fix it out of pocket), but it also earned them complete customer loyalty. Since then, we have bought about $15 grand, probably a little more actually, in Apple products. Had Apple not have gone above and beyond with their concern and willingness to help their customers, the 15 grand of electronics would have been completely spread out brand wise. But why do that if I know a company almost always makes a good product and they've got my back in the event of an issue. Both those things give me confidence when dropping a lot of money into a single product. My primary point here is that warranty service frequently includes covering more than you are obligated to, and IMO it is what separates a good company to a great company. A couple PC laptop makers do that too, but not many.
 
Not necessarily. Companies frequently make actions of 'good faith' and accept a financial loss for things that they may not have any responsibility. Also, taking an immediate loss can be beneficial for long-term business. Apple replaced something for me that I ruined and voided the warranty in the process. Did they have an obligation? Course not. BUT, they decided to take care of me and their kind gesture was not only greatly appreciated by me (I was very poor at that time and could not afford to fix it out of pocket), but it also earned them complete customer loyalty. Since then, we have bought about $15 grand, probably a little more actually, in Apple products. Had Apple not have gone above and beyond with their concern and willingness to help their customers, the 15 grand of electronics would have been completely spread out brand wise. But why do that if I know a company almost always makes a good product and they've got my back in the event of an issue. Both those things give me confidence when dropping a lot of money into a single product. My primary point here is that warranty service frequently includes covering more than you are obligated to, and IMO it is what separates a good company to a great company. A couple PC laptop makers do that too, but not many.

I can vouch for this as they have done the same once with me and another family member. This has likewise resulted in many purchases later on throughout my family and company.

But given the OP's extreme case, his story is either a complete lie like others have mentioned or at least most of the machines are truly faulty. He has gone through close to 20k worth of apple machines.
 
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It never ceases to amaze me how after one or two (or three or even four) bad experiences with a company, the consumer vows to spend his entire life as a crusade against that company, despite the overwhelmingly positive experiences that 99.1% of other consumers have reported.

I had an ASUS gaming laptop with the 8800m that kept overheating (CPU and GPU), and it was eventually a known problem that developed with some of those models. Am I right to conclude that ASUS generally makes unreliable junk? No, I would be narrow-minded to believe that in the face of strong evidence to the contrary --since ASUS is consistently ranked as one the most reliable computer manufacturers.
 
wow your experience sure isn't typical...actually sound more like one of the PS3 fans that talks about having a dozen 360's repaired replaced or dead. I dabbled with macs since the original but didn't make the switch entirely until around 5-6 years ago, about 18 months I hit some rough times financially and sold my beloved macbook, bought a Dell and after 2 replacements due to gpu failures finally just gave up on having a notebook altogether and made do with my imac and used a cheapo netbook for customer support. Just picked up a new macbook pro a few days ago and couldn't be happier. Frankly in the years that I have owned Apple laptops there just hasn't been anything I have found more reliable than the powerbook and macbook I owned, I really don't expect my experience with the new one to be any different.
 
It's pointless defending myself when some forum members are accusing me of being a "troll", but I'll say that I'm not. I've called my local store and have not been helped since I bought it online, and I've called Apple Care and they refuse to do anything other than have me send it in. This specific computer hasn't been repaired 10 times, I was referring to my entire Macbook Pro history. My Macs have been sent in ten times.

I suppose I'll attempt to call Applecare tomorrow and request a refund. I don't WANT another Apple Product. They've all gotten extremely hot for me. Bad luck? Maybe, but I've got several friends with similar issues. I think I'm just less apt to deal with it than others.
 
I am curious. Aside from flash and gaming, what else do you use your MBP for? What applications do you install? I ask because, well, maybe there is something we can learn here.
I also have to say, being that I work in IT support I have seen some folks just go thru computers faster than others. The president of the last company I worked for went through about half a dozen MBP's a year. Once he even backed a car up over one by accident! They actually expected us to get applecare to cover that. didnt happen.
 
It's pointless defending myself when some forum members are accusing me of being a "troll", but I'll say that I'm not. I've called my local store and have not been helped since I bought it online, and I've called Apple Care and they refuse to do anything other than have me send it in. This specific computer hasn't been repaired 10 times, I was referring to my entire Macbook Pro history. My Macs have been sent in ten times.

I suppose I'll attempt to call Applecare tomorrow and request a refund. I don't WANT another Apple Product. They've all gotten extremely hot for me. Bad luck? Maybe, but I've got several friends with similar issues. I think I'm just less apt to deal with it than others.

Yea and all of your "other" Apple computers had problems as well right? I think if you had problems with more than one Apple computer you would have put it in your original post. You have had 6 replacements in your "entire Macbook Pro history"? Just how Macbook Pros have you had in the last 3 years? The best part is you expect a refund after 3 years of abusing the computer and wasting Apples time with your nonsense. I bet the local store laughed in your face. You have got to be joking.
 
Yea and all of your "other" Apple computers had problems as well right? I think if you had problems with more than one Apple computer you would have put it in your original post. You have had 6 replacements in your "entire Macbook Pro history"? Just how Macbook Pros have you had in the last 3 years? The best part is you expect a refund after 3 years of abusing the computer and wasting Apples time with your nonsense. I bet the local store laughed in your face. You have got to be joking.

Where in the hell did I say anything about "abusing" my computer?
 
Face the facts.
It's mass produced.
Not all of them can be flawless.
The majority like mine are excellent.
If yours isn't, it's not the end of the world.
Why let it get you so wound up you title a thread as though it's a life changing experience.
Sorry to hear it, but it is what it is.
Dwelling on it and agonizing over it only makes things worse for you.
Chalk it up to experience and move on.
 
Where in the hell did I say anything about "abusing" my computer?

If you have had 5 replacements and 10 repairs to your computer(s) you are clearly abusing them, or just running some scam to try and get a new laptop every 6 months. You didn't answer my original questions either how many Apple computers have you had in the last 3 years?
 
I've called my local store and have not been helped since I bought it online,

have you tried taking it into the store i highly doubt that an apple store has refused service on one of their machine just because you bought it online. Taking my iPhone i bought through att website a few times into the local apple store and they haven't refused me service.

And data back up should be standard practice now a days i have had my old pc crash so many times and i loss everything and i made sure to start backing up data once i bought a mac so if you actual cooperate you may get your problem fixed and become a very happy camper and love your mac.
 
Face the facts.
It's mass produced.
Not all of them can be flawless.
The majority like mine are excellent.
If yours isn't, it's not the end of the world.
Why let it get you so wound up you title a thread as though it's a life changing experience.
Sorry to hear it, but it is what it is.
Dwelling on it and agonizing over it only makes things worse for you.
Chalk it up to experience and move on.

love it
one of the best posts ive seen on macrumors forums
 
If you have had 5 replacements and 10 repairs to your computer(s) you are clearly abusing them, or just running some scam to try and get a new laptop every 6 months. You didn't answer my original questions either how many Apple computers have you had in the last 3 years?

This guy and I butt heads all the time but I have to agree. If you have had that many computer replacements, then you are either doing something wrong, something is happening outside of Apple and your control, you believe that a normal operating effect indicates something is wrong, or your post does not accurately reflect what is actually occurring. The statistical odds of getting that many MBPs are probably less than 1/1000th of 1%. It is an extremely solid computer and while issues do happen, history on this forum has shown us people who come here with a problem almost always are satisfied with the outcome. Also, if you have had the computer for 3 years it is out of warranty and if Apple has replaced it, that is anything but crap.

If you have had multiple MBPs hitting 110c, you are somehow blocking heat dissipation, have tinkered with the fan settings, or you have a major issue with your home electrical system. MBPs run pretty hot but not 110c.


You have to realize that no one here is going to give you too much help because you have:
1) joined just to complain
2) showed no real interest in obtaining a resolution
3) have had something happen to you which has NEVER been reported on this entire forum before
4) are unable to reason that if you have had that many bad computers than it might not be Apple
5) are completely ungrateful to a company that has replaced a computer multiple times, which failed due to issues not related to them
 
I don't plan to, but at this point I'm still stuck with a $2300 paperweight and I don't trust Apple at all to handle the computer without wiping my data.

Pull the HD out and back up manually using another computer, problem solved.
 
I still have a problem believing that somebody could have so many problems with their computer and NOT back up their data...Odd...
 
i call shens. but anyways. point being my 13" mbp is of even higher quality than the old standard, my Thinkpad. i thought that was tops, but the mbp makes it look rickety. i'd say your experience is not the norm, as you can see year after year apple computer rank at the top of consumer reports for build quality etc. too bad you had that experience
 
It's pointless defending myself when some forum members are accusing me of being a "troll", but I'll say that I'm not.

You choose a username of "hatemymbp" and you start a thread with the title "The Macbook Pro is the biggest pile of crap I've ever owned"

Just what sort of reception did you figure these choices would create for you here? (Rhetorical question)
 
I don't plan to, but at this point I'm still stuck with a $2300 paperweight and I don't trust Apple at all to handle the computer without wiping my data.

back up your data. or you could just pull your hard drive out before you send the computer to them.
 
It never ceases to amaze me how after one or two (or three or even four) bad experiences with a company, the consumer vows to spend his entire life as a crusade against that company, despite the overwhelmingly positive experiences that 99.1% of other consumers have reported.

I had an ASUS gaming laptop with the 8800m that kept overheating (CPU and GPU), and it was eventually a known problem that developed with some of those models. Am I right to conclude that ASUS generally makes unreliable junk? No, I would be narrow-minded to believe that in the face of strong evidence to the contrary --since ASUS is consistently ranked as one the most reliable computer manufacturers.

X2. But it's natural, most mac users have had bad experiences with a pc company and therefore vow to avoid it for life. Nothing wrong with that.

Yeah asus are great machines. My brother has one and that thing is an awesome beast. Asus actually has a lower malfunction rate and higher customer satisfaction than apple. I'd still rather buy the mbp when it comes out though 8)
 
This is wrong. When I have taken my MBP/old MB to the genius bar for repairs (anything from new topcases to new HDD cables, to new internal speakers, to new magsafe boards, to new batteries), I have always had my data intact after the repair.

I have to agree with AlphaDogg. The few times my previous MBP was in the shop they never did anything to my data.

-P
 
110C on 6 different machines? You must be using it on a fluffy down comforter or something like it that covers the vents, thus causing the machine to literally cook itself. Sorry you had such a bad time. I'd always recommend a Thinkpad laptop for your switch back. I'd tell you to try Ubuntu, but it sounds like you and that OS wouldn't play well...
 
Also, ever heard of a backup? You're worried they'll erase data? I have three backups of the data on my HD. Three! I have clones of clones of clones! One of them is portable and all three of them are bootable. All you need is one. And a HD that will hold your data costs less than $100. BUY A FLIPPING EXTERNAL HD AND BACK IT UP! Then you don't have to worry about Apple losing your stuff. Geeze. It's 2011. Complaining about lost data is stupid in this day and age of super cheap HD's.
 
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wow...i also have a SR MBP and can't complain really other than the battery issues. i have had zero hardware related issues with it and will never switch back. in fact this 3 1/2 year old laptop has outlasted 3 PC's in my household. good luck with the switch!
 
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