These dimwits also fail to grasp that excessive returns will only force apple to change their policy, which will hurt them more than anyone else.
It's the same crap with the 4S and people complaining about the battery life. One guy had 9 hours of heavy usage (gaming, video, etc) and was complaining that he only had 12 hours standby.
Like I said to another poster, I've seen many bend over backwards for douchebags over the years, only to end up with a loss. Whereas, I've never wasted time for any irrational and unreasonable clients and often told such tools to not let the door hit them on the way out.
It's a win win actually, as it allows me to focus on genuine customers, than waste time and energy with narcissistic entitled egomaniacs barking orders. Moreover, more often than not, I find the biggest tightwads are the most demanding.
Perhaps that job in customer service may not be right for you.