Hello everyone, I am a college student and this is my first thread in this forum, and I want to tell people the most horrible story about the macbook. The macbook aluminum is really beautiful and I am very happy to when I got it. But very unfortunately, I suffered this piece of junk for over 6 months. (I hope it is not so offensive to other macbook owners, but to me, I can only consider it as junk)
The 1st macbook:
I purchased my macbook at last November, and it is my first time with Mac. One week after I purchased it, I found there are 3 dead pixels and 2 bad pixels on the screen.
The 2nd macbook:
I went to the local apple store at Smith Heaven Mall, NY, in order to replace a new one. The genius spent a long time to talk with the manager, and finally, gave me a replacement with 2 dead pixels and 2 bad pixels. I was angry with the apple store but they refused to give me another replacement because they said apple is not responsible for the problem which is unavoidable due to the manufacture.
The 3rd macbook:
Thanks to god, I have 3 yr apple care and I called them. The apple care negotiated with the store and the apple store gave me the third replacement. This time is even worse. I got a macbook which has a used battery (in the system profiler, it indicates the battery has 6 cycles, which is absolutely unusual, no manufactory will test a battery for 6 times). Then, I got my 4th macbook instantly.
The 4th macbook:
When I received it, it is already the end of the fall semester (before the Christmas), and I have to go back to China to visit my grandparents during the winter break. When I was working on my paper one day before my flight, I found the return key doesn’t work properly (if you press the bottom part of the key, it will never return……), I called apple care so they make a case id for me in order to replace the macbook when I got back.
The 5th macbook:
I got back in Jan, and the apple care give me a replacement directly without wasting time with the silly smith heaven mall apple store. And apple care also gave me a 4 GB ram upgrade for free. I appreciate their help. But I received the 4 GB macbook with a rough bottom case (I am sure the manufacturer didn’t install the case properly after they added the ram). I went the apple store and get it fixed.
Now it is the real begging of my nightmare. At the begging of this month, I found I can hear some weird sound when I press the command key, it is so annoying. It also means I have to go to the apple store to check it, which now is a kind of routine for me. The apple store checked it and told me they have to send back to the repair center and it will cost about one week. One week later I got the fixed 5th replacement back through FedEx, and it came back with a stupid enter key which would produce annoying sound. Well done, apple, you give me a defective part again and again. Now I have no choice but go to the apple store at smith haven mall (I hate this name so much). One genius replaced a new return key for me. The new issue came to me after a day, the return key became too short compare to other keys, and it gave you an unpleasant feeling when you type. I spend over 3 days to talk with apple in order to replace it. (Guys, I couldn’t spend another 7 days for apple to solve the same issue again, but I am wrong, I really should keep it.) At the end of discussion, the apple care customer relationship representative warned me: “this is the last replacement from apple, from now on, whatever the problem you have, you must follow the standard procedure in order to fix it.” And the representative also told me, the replacement policy in apple is: “apple will replace the product if there are at least three failures one the same main hardware. (screen, logic board, hard drive, etc)”
The 6th macbook:
A absolutely piece of junk with the most cheap screen, that’s all I can tell. Please see the attachment……….. The worst screen in the world which has obvious blue tint. This time both apple care and apple store told me this is acceptable and it is the so-called apple quality product. I have been told by both apple care representative and apple genius: “this is nothing wrong with this macbook screen”.
Cheers, now I recognize I shall never waste any time or money on apple product, which has the worst quality control system that give customer defective products again and again.I just ordered a thinkpad tablet with 3 yr full protection, and luckily I no longer need to use run vm fusion in order to handle orcad project. I will come back to china this summer again, and give this macbook to my parents, because the only pro for apple is it is easy for people who have no experience with computer. See you, Apple!
P.S. in the attachment, i posted the original wall paper, and comparison between my destop monitor(cheap TN panel), itouch, and my current macbook thas has blue tint
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thank you guys. the used battery is okay for me, but that's not the issue about that replacement, there are a big scratch on the top case. seriously, i dont thinks that replcement is a new one. (do you guys think a brand new macbook will come with a battery that has 6 cycles?)
For the key problems, i agree with you, i am too crital to this macbook, but if you are a student who spend amost 1800 bucks(1360 for the macbook plus tax, 170 for the apple care, 200 for the ssd, and 70 for the case), what will you do.i really don't think i deserved this kind of low quality laptop, my roomate has a eee pc for 400 bucks, and there is nothing wrong with the keyboard at all.
Noweveryone in my department laughed at my poor macbook. guys, i had compaq, asus, sony, and dell before, but i haven't had any dead pixels or stupid problems with keys, the only issue with those PCs are their poor battery life and crazy weight. this is my first time to purchase a laptop for over 1500 bucks, but what i get is totally unaccetable.
For the screen with blue tint, trust me, my friends, i did check the color profile and try my best to calibrate it. but this is absolutely a hardware problem due to quality control. i am in electrical engineer major; if i make this kind of horrible screen with my cute semi-transistos, and sell it to customers, then i am guilty.
The problem is the last one, i have been told officially: "THIS SCREEN HAS NO PROBLEM WITH THE COLOR, IT IS JUST MY PEROSNAL OPINION THAT IT HAS BLUE TINT"
Thanks for your replies, everone, i appreciate OS X, it is the best OS i have ever seen, but i dont think i would buy mac any more. now i ordered a thinkpad with IPS panel screen, hopefully there is no problem about the pixels.
The 1st macbook:
I purchased my macbook at last November, and it is my first time with Mac. One week after I purchased it, I found there are 3 dead pixels and 2 bad pixels on the screen.
The 2nd macbook:
I went to the local apple store at Smith Heaven Mall, NY, in order to replace a new one. The genius spent a long time to talk with the manager, and finally, gave me a replacement with 2 dead pixels and 2 bad pixels. I was angry with the apple store but they refused to give me another replacement because they said apple is not responsible for the problem which is unavoidable due to the manufacture.
The 3rd macbook:
Thanks to god, I have 3 yr apple care and I called them. The apple care negotiated with the store and the apple store gave me the third replacement. This time is even worse. I got a macbook which has a used battery (in the system profiler, it indicates the battery has 6 cycles, which is absolutely unusual, no manufactory will test a battery for 6 times). Then, I got my 4th macbook instantly.
The 4th macbook:
When I received it, it is already the end of the fall semester (before the Christmas), and I have to go back to China to visit my grandparents during the winter break. When I was working on my paper one day before my flight, I found the return key doesn’t work properly (if you press the bottom part of the key, it will never return……), I called apple care so they make a case id for me in order to replace the macbook when I got back.
The 5th macbook:
I got back in Jan, and the apple care give me a replacement directly without wasting time with the silly smith heaven mall apple store. And apple care also gave me a 4 GB ram upgrade for free. I appreciate their help. But I received the 4 GB macbook with a rough bottom case (I am sure the manufacturer didn’t install the case properly after they added the ram). I went the apple store and get it fixed.
Now it is the real begging of my nightmare. At the begging of this month, I found I can hear some weird sound when I press the command key, it is so annoying. It also means I have to go to the apple store to check it, which now is a kind of routine for me. The apple store checked it and told me they have to send back to the repair center and it will cost about one week. One week later I got the fixed 5th replacement back through FedEx, and it came back with a stupid enter key which would produce annoying sound. Well done, apple, you give me a defective part again and again. Now I have no choice but go to the apple store at smith haven mall (I hate this name so much). One genius replaced a new return key for me. The new issue came to me after a day, the return key became too short compare to other keys, and it gave you an unpleasant feeling when you type. I spend over 3 days to talk with apple in order to replace it. (Guys, I couldn’t spend another 7 days for apple to solve the same issue again, but I am wrong, I really should keep it.) At the end of discussion, the apple care customer relationship representative warned me: “this is the last replacement from apple, from now on, whatever the problem you have, you must follow the standard procedure in order to fix it.” And the representative also told me, the replacement policy in apple is: “apple will replace the product if there are at least three failures one the same main hardware. (screen, logic board, hard drive, etc)”
The 6th macbook:
A absolutely piece of junk with the most cheap screen, that’s all I can tell. Please see the attachment……….. The worst screen in the world which has obvious blue tint. This time both apple care and apple store told me this is acceptable and it is the so-called apple quality product. I have been told by both apple care representative and apple genius: “this is nothing wrong with this macbook screen”.
Cheers, now I recognize I shall never waste any time or money on apple product, which has the worst quality control system that give customer defective products again and again.I just ordered a thinkpad tablet with 3 yr full protection, and luckily I no longer need to use run vm fusion in order to handle orcad project. I will come back to china this summer again, and give this macbook to my parents, because the only pro for apple is it is easy for people who have no experience with computer. See you, Apple!
P.S. in the attachment, i posted the original wall paper, and comparison between my destop monitor(cheap TN panel), itouch, and my current macbook thas has blue tint
-------------------------------------------------------------------------------------------------------
thank you guys. the used battery is okay for me, but that's not the issue about that replacement, there are a big scratch on the top case. seriously, i dont thinks that replcement is a new one. (do you guys think a brand new macbook will come with a battery that has 6 cycles?)
For the key problems, i agree with you, i am too crital to this macbook, but if you are a student who spend amost 1800 bucks(1360 for the macbook plus tax, 170 for the apple care, 200 for the ssd, and 70 for the case), what will you do.i really don't think i deserved this kind of low quality laptop, my roomate has a eee pc for 400 bucks, and there is nothing wrong with the keyboard at all.
Noweveryone in my department laughed at my poor macbook. guys, i had compaq, asus, sony, and dell before, but i haven't had any dead pixels or stupid problems with keys, the only issue with those PCs are their poor battery life and crazy weight. this is my first time to purchase a laptop for over 1500 bucks, but what i get is totally unaccetable.
For the screen with blue tint, trust me, my friends, i did check the color profile and try my best to calibrate it. but this is absolutely a hardware problem due to quality control. i am in electrical engineer major; if i make this kind of horrible screen with my cute semi-transistos, and sell it to customers, then i am guilty.
The problem is the last one, i have been told officially: "THIS SCREEN HAS NO PROBLEM WITH THE COLOR, IT IS JUST MY PEROSNAL OPINION THAT IT HAS BLUE TINT"
Thanks for your replies, everone, i appreciate OS X, it is the best OS i have ever seen, but i dont think i would buy mac any more. now i ordered a thinkpad with IPS panel screen, hopefully there is no problem about the pixels.
