As many of you know I'm a phone salesman. I never knew how much people in my occupation were hated until I started working here, then watching coworkers I started to see why we are hated by many.
Here's what I noticed
1. Lying about product specifications
Not long ago a customer asked a coworker if we had the one, he said "not exactly but we have our own version of the one, it's the exact same processor, a better camera, better screen, bigger screen, better battery life of almost double the talk time" I've heard things like this and even worse from coworkers. I'd correct them but I'm not allowed to interject in another salesman's interaction with a customer no matter what lies they tell. When the customer walks away though, they are fair game. You don't have to lie to sell a great product
2. Not disclosing fees
If there is a restocking fee, let it be known at the time of purchase, if there's an additional ETF, disclose that. No one likes surprises when it comes to money
3. Trying to force overpriced accessories down their throat
If they are coming from a galaxy s to a Droid, why are you trying to sell extra 40$ chargers?
4. Trying to force pull through items (jet pack, home phone, converged solutions) on them
I think this is why I'm putting up high numbers because I don't pressure anyone or mislead anyone. I give it to them straight. Why can't my coworkers understand that
Here's what I noticed
1. Lying about product specifications
Not long ago a customer asked a coworker if we had the one, he said "not exactly but we have our own version of the one, it's the exact same processor, a better camera, better screen, bigger screen, better battery life of almost double the talk time" I've heard things like this and even worse from coworkers. I'd correct them but I'm not allowed to interject in another salesman's interaction with a customer no matter what lies they tell. When the customer walks away though, they are fair game. You don't have to lie to sell a great product
2. Not disclosing fees
If there is a restocking fee, let it be known at the time of purchase, if there's an additional ETF, disclose that. No one likes surprises when it comes to money
3. Trying to force overpriced accessories down their throat
If they are coming from a galaxy s to a Droid, why are you trying to sell extra 40$ chargers?
4. Trying to force pull through items (jet pack, home phone, converged solutions) on them
I think this is why I'm putting up high numbers because I don't pressure anyone or mislead anyone. I give it to them straight. Why can't my coworkers understand that